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CP972F Notice: Steps to Take When IRS Flags Payee Info

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Last updated 10/30/2024 by
Silas Bamigbola
Fact checked by
Ante Mazalin
Summary:
The CP972F Notice is issued by the IRS to notify federal agencies when their filed information returns contain missing or incorrect Payee Name or Taxpayer Identification Number (TIN) details. Federal agencies are required to take corrective actions, such as reaching out to payees to verify information or making necessary corrections to avoid penalties and backup withholding. In this article, we’ll guide you through the necessary steps and provide tips on how to handle the CP972F Notice effectively.
Receiving a notice from the IRS is always a cause for concern, especially when it relates to incorrect or missing information on tax forms. The CP972F Notice is issued to federal agencies, informing them that some of their filed information returns contain errors regarding Payee Names or Taxpayer Identification Numbers (TINs). These errors need to be corrected to avoid potential penalties and backup withholding. In this article, we will explain what the CP972F Notice is, why it’s important, and how agencies can resolve issues to maintain compliance.

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What is a CP972F notice?

A CP972F Notice is a communication from the IRS that alerts federal agencies about incorrect or missing Payee Name or Taxpayer Identification Number (TIN) information on their filed information returns. These discrepancies must be corrected promptly to avoid complications such as penalties or backup withholding.
Struggling with IRS notices? If you’ve received an IRS letter and aren’t sure how to handle it, you might want to explore professional tax relief options. Optima Tax Relief has helped thousands of people resolve their tax issues and get back on track with the IRS. Learn more about how they can assist you with your situation.

Why does the IRS send this notice?

The IRS issues the CP972F Notice when it detects inconsistencies between the name and TIN information on filed forms, such as Form 1099 or W-2. These mismatches can occur due to errors in record-keeping, typos, or outdated information. The IRS sends this notice to ensure that agencies address the problem before it results in further tax compliance issues.

Pro Tip

Set up IRS account alerts online to get real-time notifications on any changes to your tax return or account. This helps you stay updated on adjustments and due dates.

How does the CP972F notice affect federal agencies?

When an agency receives a CP972F Notice, it indicates that they must take action to verify and correct the information on the listed payees. This is crucial for avoiding penalties and ensuring that the IRS has accurate records for tax reporting purposes. Agencies that fail to respond to this notice risk facing backup withholding obligations and possible fines.

Consequences of failing to act

If an agency fails to address the CP972F Notice, it may be required to implement backup withholding on payments to payees whose TIN information is incorrect or missing. Backup withholding requires the agency to withhold a percentage of payments made to the payee and send that amount to the IRS. This can create additional administrative burdens and may strain relationships with payees. Moreover, the IRS may impose penalties if corrections are not made in a timely manner.

What actions should federal agencies take upon receiving a CP972F notice?

Once a federal agency receives a CP972F Notice, immediate action is necessary to resolve the issues identified by the IRS. Here are the steps to follow:
  • Review the notice: Carefully examine the CP972F Notice and compare the payees on the provided list(s) with your agency’s records.
  • Contact payees for corrections: Reach out to any payees with discrepancies and request updated information, such as through a completed Form W-9 (Request for Taxpayer Identification Number and Certification).
  • Backup withholding: If a payee was previously flagged under a CP2100 Notice or fails to provide correct information after solicitations, your agency may need to start backup withholding on payments to that payee.
  • Submit corrected returns: Once accurate payee information is collected, file corrected information returns with the IRS to resolve the errors.

Pro Tip

Always use Form W-9 when soliciting updated TIN information from payees. It ensures that you have accurate records and protects against future IRS notices.

IRS forms and publications to assist with corrections

To address the issues outlined in a CP972F Notice, federal agencies should refer to the following IRS forms and publications:

What should you do if backup withholding applies?

If the CP972F Notice indicates that backup withholding is required for certain payees, agencies must begin withholding 24% of future payments to the payee. This withholding is mandatory if the payee fails to provide correct TIN information after multiple solicitations. Agencies should also ensure that they remit these withheld amounts to the IRS, and inform payees about the withholding on their payments.

Seeking professional help

Navigating IRS notices like the CP972F can be complex, especially when there are multiple payees or issues with Taxpayer Identification Numbers (TINs). It’s often beneficial to seek professional assistance to ensure compliance and avoid costly penalties. Tax professionals, such as Certified Public Accountants (CPAs) or tax attorneys, are well-versed in IRS regulations and can help you address any discrepancies efficiently.
Consulting a tax professional can also be useful if you’re unsure how to correct the errors listed in the notice or if you need guidance on backup withholding rules. They can help you:
  • Verify payee information accurately and ensure proper documentation.
  • Prepare and file corrected information returns to avoid further IRS notices.
  • Manage communications with the IRS or payees in the event of disputes.
  • Implement proper withholding procedures to avoid penalties.
In more complex cases, such as when identity theft or fraud is suspected, a tax professional can provide the expertise needed to resolve the situation and protect your agency from future issues. If your agency is uncertain about the steps to take after receiving a CP972F Notice, professional guidance can ensure timely and accurate compliance.

Pro Tip

Keep a record of all communications with payees regarding TIN updates. Documentation can help establish reasonable cause for any errors, reducing potential penalties.

Consequences of not responding to a CP972F notice

Ignoring or delaying a response to the CP972F Notice can result in serious consequences for federal agencies. Failure to address the discrepancies identified by the IRS may lead to penalties and additional compliance measures. The longer the issue remains unresolved, the greater the potential impact.
  • Backup withholding: If payees do not provide correct TIN information after several solicitations, your agency may be required to withhold 24% of any payments made to them. This creates an additional administrative burden and could strain your relationship with the payee.
  • Penalties and fines: If errors remain unresolved or the agency fails to file corrected information returns, the IRS may impose financial penalties. These penalties increase the longer the errors go uncorrected.
  • IRS scrutiny: Agencies that frequently receive notices for incorrect TINs may face additional scrutiny from the IRS, leading to more frequent audits or requests for compliance documentation.
  • Delays in tax processing: If discrepancies are not resolved, tax returns for affected payees may be delayed, impacting both the payee and the agency’s ability to meet tax obligations on time.
To avoid these consequences, it is essential to act promptly when you receive a CP972F Notice. Correct the errors by contacting payees, updating records, and filing corrected returns to maintain compliance with IRS regulations.
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Frequently asked questions

What is the purpose of the CP972F notice?

The CP972F Notice is sent by the IRS to inform federal agencies that some of their filed information returns, such as Form 1099 or W-2, contain missing or incorrect Payee Name or Taxpayer Identification Number (TIN) information. The notice serves as a prompt for agencies to correct these discrepancies to avoid penalties or backup withholding.

Do I need to respond directly to the IRS after receiving a CP972F notice?

No, you are not required to respond directly to the IRS after receiving the CP972F Notice. However, you must correct the issues outlined in the notice by comparing your records with the list provided, soliciting accurate information from payees, and filing corrected information returns. Failing to do so could result in penalties or backup withholding obligations.

What is backup withholding, and when does it apply?

Backup withholding is a requirement to withhold 24% of certain payments made to a payee if they fail to provide the correct Taxpayer Identification Number (TIN) after multiple solicitations. Backup withholding applies when the IRS identifies missing or incorrect payee information, and the agency has not taken corrective action, as highlighted in the CP972F Notice.

How can federal agencies obtain the correct TIN from payees?

Federal agencies should send Form W-9, Request for Taxpayer Identification Number and Certification, to payees listed in the CP972F Notice. This form allows the agency to collect or verify the correct payee name and TIN. If the payee fails to respond after multiple solicitations, backup withholding may apply.

What are the consequences of not correcting the errors in the CP972F notice?

If the errors identified in the CP972F Notice are not corrected, the agency may face penalties and be required to apply backup withholding to payees with missing or incorrect information. In addition, unresolved discrepancies can lead to compliance issues, delayed processing of tax returns, and strained relationships with payees.
Need help understanding other IRS letters and notices? Visit our comprehensive guide to IRS Letters and Notices or search for the document you received in the table below.
IRS Letter or Notice Number
Notice Description
CP01The IRS verified your claim of identity theft and will monitor your account.
CP01HThe IRS received a tax return with a social security number that belongs to a dead person.
CP02HMoney is due on an amended return based on a grant received due to Hurricane Katrina, Rita, or Wilma.
CP03CYou received the First-Time Homebuyer Credit for a house you purchased.
CP04You may be eligible for tax deferment because either you or a spouse served in a combat zone, a qualified contingency operation, or a hazardous duty station during the tax year specified on your notice.
CP08You may be entitled to additional money due to the Additional Child Tax Credit.
CP10Your tax return changed due to a miscalculation, and the refund you wanted to apply to an estimated tax payment has changed.
CP10AYour tax return changed due to a miscalculation of the Earned Income Credit, and the refund you wanted to apply to an estimated tax payment has changed.
CP11You owe money because the IRS amended your return due to a miscalculation.
CP11AYour tax return changed due to a miscalculation of the Earned Income Credit, and the refund you wanted to apply to an estimated tax payment also changed.
CP11MYour tax return changed due to a miscalculation of the Making Work Pay and Government Retiree Credit, and the refund you wanted to apply to an estimated tax payment has changed.
CP12You are due a bigger refund because the IRS corrected one or more mistakes on your tax return.
CP12AThe IRS made changes to correct the Earned Income Credit (EIC) claimed on your tax return.
CP12E or CP12FThe IRS corrected a miscalculation on your return.
CP12MThe IRS made changes to the computation of the Making Work Pay and/or Government Retiree Credits on your return.
CP12RThe IRS made changes to the computation of the Rebate Recovery Credit on your return.
CP13The IRS made changes to your return due to a miscalculation. There is no refund or amount due. Your balance is zero.
CP13AThe IRS made changes to your return due to a miscalculation of the Earned Income Credit. There is no refund or amount due. Your balance is zero.
CP13MThe IRS made changes to your return due to a miscalculation of the Making Work Pay credit or the Government Retiree Credit. There is no refund or amount due. Your balance is zero.
CP13RThe IRS made changes to your return due to a miscalculation of the Recovery Rebate Credit. There is no refund or amount due. Your balance is zero.
CP14You owe money on unpaid taxes.
CP16The IRS made changes to your return due to a miscalculation. The refund you were due was applied to other tax debts.
CP21AYou owe money due to the changes you requested that the IRS make on your tax returns.
CP21BYou are due a refund due to the changes you requested that the IRS make on your tax returns. The money should arrive within 2 to 3 weeks.
CP21CThe IRS made the requested changes to your tax return. You will not receive a refund, and there is no tax due. Your balance is zero.
CP21EAs a result of your recent audit, the IRS made changes to your tax return, and you owe money as a result of those changes.
CP21IThe IRS made changes to your tax return relating to the Individual Retirement Arrangement (IRA) taxes. You owe money due to the changes.
CP22AThe IRS made the changes you requested, and you owe money as a result.
CP22EAs a result of your recent audit, the IRS changed your tax return, and you now owe money.
CP22IThe IRS made changes to your tax return relating to the Individual Retirement Arrangement (IRA) taxes. You owe money due to the changes.
CP23The IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. You owe taxes due to these changes.
CP24The IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. This resulted in an overpayment of estimated taxes.
CP24EThe IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. This resulted in an overpayment of estimated taxes.
CP25The IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. You are not due a refund, nor do you owe any money. Your balance is zero.
CP31You need to update your address because your refund check was returned to the IRS.
CP45The IRS was unable to apply your overpayment to your estimated tax as you requested.
CP49The IRS used all or part of your refund to pay a tax debt.
CP53Your refund check will be sent by mail because the IRS can’t provide your refund through direct deposit.
CP57The bank declined your payment, so the IRS was unable to draft funds from your bank account.
CP71A reminder of the amount you owe in tax, penalty, and interest.
CP71AA reminder of the amount you owe in tax, penalty, and interest.
CP71CA reminder of the amount you owe in tax, penalty, and interest.
CP71DA reminder of the amount you owe in tax, penalty, and interest.
CP88The IRS is holding your refund because you haven't filed one or more tax returns, and it believes you will owe tax.
CP90The IRS is notifying you of its intent to levy certain assets for unpaid taxes. You have the right to dispute the levy in a Collection Due Process hearing.
CP91The IRS will levy up to 15% of your social security benefits for unpaid taxes.
CP120The IRS needs documentation of your tax-exempt status.
CP120AYour organization’s tax-exempt status has been revoked because it failed to file a Form 990 series return for three consecutive years.
CP130You may no longer need to pay the Alternative Minimum Tax (AMT) because your tax return filing requirements changed.
CP152The IRS received your return.
CP153The IRS will send your refund by mail because your direct deposit did not go through.
CP161You have an unpaid balance due to the IRS.
CP166Your monthly payment to the IRS did not go through due to insufficient funds in your bank account.
CP178You may no longer owe excise tax because your tax return filing requirements changed.
CP231You need to update your address because your refund was returned to the IRS.
CP259You did not file the business tax return identified in the notice.
CP259AYou should have filed these forms but did not – Form 990/990-EZ, Return of Organization Exempt From Income Tax, or Form 990-N (e-Postcard).
CP259BThe IRS requires you to file these forms but did not – Form 990-PF, Return of Private Foundation or Section 4947(a)(1) Nonexempt Charitable Trust Treated as a Private Foundation.
CP259CThe IRS believes that you are a private foundation, but did not file the required Form 990-PF, Return of Private Foundation or Section 4947(a)(1) Nonexempt Charitable Trust Treated as a Private Foundation.
CP259DYou must file this form, but you did not – Form 990-T, Exempt Organization Business Income Tax Return.
CP259EYou should have filed this form, but you did not – Form 990-N (e-Postcard) or Form 990/990-EZ, Return of Organization Exempt From Income Tax.
CP259FThe IRS requires you to file this form but did not – Form 5227, Split-Interest Trust Information Return.
CP259GThe IRS requires you to file this form, but you didn’t – Form 1120-POL, U.S. Income Tax Return for Certain Political Organizations.
CP259HAs a tax-exempt political organization, you must file this form, but you did not – Form 990/990-EZ, Return of Organization Exempt From Income Tax.
CP276AYou submitted your tax liability schedule incorrectly. The IRS typically charges a Federal Tax Deposit (FTD) penalty for this but did not this time.
CP276BThe IRS did not receive the correct amount of tax deposits. It normally charges a Federal Tax Deposit (FTD) penalty but did not this time.
CP297The IRS is notifying you of its intent to levy certain assets for unpaid taxes. You have the right to dispute the levy at a Collection Due Process hearing.
CP297AThe IRS has levied your assets for unpaid taxes. You have the right to dispute the levy at a Collection Due Process hearing.
CP298The IRS notifying you of its intent to levy up to 15% of your social security benefits for unpaid taxes.
CP501You have a balance due on one of your tax accounts.
CP503You have an unpaid balance on one of your accounts, and the IRS has not heard from you.
CP504You have an unpaid amount due on your account. If you do not pay immediately, the IRS will levy your state income tax refund to apply it to the amount you owe.
CP504BYou have an unpaid amount due on your account. If you do not pay immediately, the IRS will levy certain property or rights to property to apply it to the amount you owe.
CP521A reminder that you have an installment agreement payment due.
CP523You have defaulted on your payment agreement. Therefore the IRS is terminating the agreement and will levy your assets.
CP601Usted tiene un saldo pendiente de pago (dinero que le debe al IRS) en una de sus cuentas contributivas.
CP603No hemos recibido respuesta de parte de usted y todavía tiene un saldo sin pagar en una de sus cuentas contributivas.
CP604Usted tiene un saldo sin pagar en su cuenta. De no pagar esta cantidad inmediatemente, el IRS embargará cualquier reembolso de impuestos estatales al que tenga derecho y aplicarlo al pago de su deuda.
CP604BUsted tiene un saldo sin pagar en su cuenta. De no pagar esta cantidad inmediatemente, el IRS embargará ciertas propiedades o derechos de propiedad y lo aplicará al pago de su deuda.
CP621Este aviso es para notificarle que usted tiene un plan de pagos a plazos vencido. Por favor, envíe el pago inmediatamente.
CP623Este aviso es para informarle nuestra intención de cancelar su plan de pagos a plazos y confiscar (embargar) sus bienes. Usted incumplió en su acuerdo.
CP711Nosotros realizamos cambios a su planilla debido a que entendemos que hubo un cálculo erróneo. Como resultado de estos cambios, usted adeuda dinero por sus contribuciones.
CP721Hicimos el(los) cambio(s) que usted solicitó a su declaración de impuestos para el año tributario que aparece en su aviso. Como resultado de éste(estos) cambio(s) usted debe dinero en sus impuestos.
CP722Hicimos el(los) cambio(s) que usted solicitó a su declaración de impuestos para el año tributario que aparece en su aviso. Como resultado de éste(estos) cambio(s) usted debe dinero en sus impuestos.
CP771Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP772Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP773Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP774Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP959Usted no radicó su planilla de contribución de negocios identificada en este aviso.
CP2000The income or payment information on file doesn’t match your tax return. The discrepancy may result in an increase or decrease in your tax due.
CP3219AThe IRS has received information that is different from what you reported on your tax return. This may result in an increase or decrease in your tax.
CP3219NThe IRS didn’t receive your tax return, so it calculated your return based on the information received from employers, financial institutions, and others. If you want to challenge the proposed tax, you have 90 days from the date of this notice. If you are outside the country, you have 150 days.
Letter 0012CThe IRS needs additional information to process your tax return.
Letter 0484CThe IRS wants a completed
Letter 0525Updates you on proposed changes after an IRS examination. Any changes are explained and details the refund due or taxes owed.
Letter 531IRS Notice of Deficiency. The information the IRS received about you was different from what you reported on your return.
Letter 0668D(LP 68)The IRS released their levy.
Letter 0549CYour tax bill was paid.
Letter 0681CThe IRS accepted your payment proposal. However, this is not a formal Installment Agreement.
Letter 0757CYou did not adhere to the terms of your Installment Agreement.
Letter LT 11The IRS plans to seize your property or rights to property.
Letter 1058The IRS has not received your payment. It plans to seize your property or rights to property.
Letter 1615 (LT 18)You must respond to the IRS within 10 days of this notice regarding past due tax returns.
Letter 1737 (LT 27)Complete and sign Form 433F, Collection Information Statement.
Letter 1961CYour application for a Direct Debit Installment Agreement was declined. It explains why and what you need to do to qualify.
Letter 1962CYour application for a
Letter 2050 (LT 16)The IRS is trying to collect unpaid taxes from you from returns that have been filed or from returns that have not been filed.
Letter 2257CThe IRS is providing the payoff amount that you requested.
Letter 226-JAn IRS letter to large employers notifying them that they may be liable for an Employer Shared Responsibility Payment (ESRP).
Letter 2271CA request for an Installment Agreement has been approved. It explains the fees and how to qualify for a Low Income Fee Reduction. The letter may also request missing information.
Letter 2272CAn IRS letter explaining why your request to pay the balance due in installments was declined.
Letter 2273CA confirmation letter of your request to pay the balance due in installments. It contained the amount to pay, fees charged, and where to send payment. Instructions on how to apply for the Low Income Fee Reduction included.
Letter 2318CA response to a request to pay taxes due to payroll deductions. It also explains the fees that are charged.
Letter 2357CThe IRS is admitting that it did not send you the balance due notices that it should have.
Letter 2603CThe IRS accepted your installment agreement. The IRS will file a Notice of Federal Tax Lien on your personal property.
Letter 2604CThe IRS has accepted your request for installment payments. This IRS letter provides the monthly payment, the address where to send it, and the fees charged. The letter also provides instructions on how to apply for the Low Income Fee Reduction.
Letter 2761CThe IRS is requesting your combat zone service dates to ensure that it provides you with the special provisions and protection of the combat zone deferment. Copies of military orders or other documentation to support your time served may be requested. Civilians working in support of the Armed Forces may be required to provide a Letter of Authorization or a letter from their employer.
Letter 2789CAn annual reminder notice, as required by law, of the balance due to the IRS. It explains that penalties and interest continue to accrue until the balance is fully paid.
Letter 2840CConfirms your Installment Agreement request and includes the payment amount and due date. This IRS letter explains the fees charged for paying monthly and explains how to apply for the Low Income Fee Reduction (if you qualify).
Letter 3030CProvides an explanation of the tax, penalty, and interest still due on your account.
Letter 3127CA confirmation of your request to make a change to your Installment Agreement. This IRS letter explains the fees for the change. Changes can be to the payment amount or due date, or it can include additional liabilities.
Letter 3174A reminder of taxes due after the IRS has sent a Notice of Intent to Levy.
Letter 3217CThe IRS has accepted your request to pay the balance in installments. This IRS letter provides your payment amount, the due date, and fees charged. The letter also provides instructions on applying for the Low Income Fee Reduction (if you qualify).
Letter 3228 (LT 39)A request to pay the balance due within 10 days using the envelope provided.
Letter 3500The IRS has received your documents, and it needs additional time to review them.
Letter 3572Your Federal Income Tax Return has been selected for examination. The IRS auditor requests that you call to schedule an audit appointment.
Letter 4883CThe IRS received your federal income tax return but needs more information to verify your identity in order to process your tax return accurately.
Letter 4903 (LT 26)You must file your tax returns immediately. The IRS has previously contacted you, but it did not receive a response.
Letter LP 47The IRS is trying to locate the person identified in the letter and is requesting that you provide their new address.
Letter LP 59The IRS has not received a response to the notice of levy it previously sent.
Audit Letter 2205The IRS manages audits either by mail or through an in-person interview to review your records. The interview may be at an IRS office (office audit) or the taxpayer’s home, place of business, or accountant’s office (field audit).
Letter 915You recently underwent an audit, and the IRS informs you that you now owe taxes.

Key takeaways

  • The CP972F Notice alerts federal agencies to incorrect or missing payee name and TIN information.
  • Agencies should compare the provided list with their records and contact payees for corrections using Form W-9.
  • Backup withholding may apply if payees fail to provide correct information.
  • Corrected information returns must be filed to resolve the issues and avoid penalties.

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CP972F Notice: Steps to Take When IRS Flags Payee Info - SuperMoney