Designer Living Return Policy (2026): Window, Receipt Rules & Exceptions

Last updated 10/22/2026 by

SuperMoney Team

Edited by

Andrew Latham

Summary:

Designer Living provides a flexible return policy tailored to accommodate various customer needs. Understanding the detailed return process, including specific timeframes and conditions for different product categories, helps customers ensure a hassle-free shopping experience. This article explores Designer Living’s return policy specifics, offering key insights and tips to navigate the return process smoothly.

Designer Living return policy at a glance

Return window	30 days from original ship date (new, unused, original packaging)
Receipt	Return Authorization number via your account; include original packing slip
Online orders in store	Mail only (ships from return centers by category)
Return shipping	Customer pays return shipping, non-refundable; original shipping not refunded
Restocking fee	None stated
Exceptions	Clearance items are final sale; no exchanges (place a new order)
Refunds	Original payment; credit shows in 5-7 business days
Last verified	October 2026, against Designer Living’s return policy

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What is Designer Living’s return policy?

Designer Living, a well-known retailer for home furnishings and décor, offers a customer-centric return policy designed to enhance the shopping experience. Most items purchased from Designer Living can be returned within a 30-day window from the original ship date, allowing customers ample time to decide if their purchase meets their expectations. This section covers the essential aspects of Designer Living’s return policy, including eligible items, return methods, and key exceptions.

Understanding Designer Living’s return policy

Designer Living’s return policy is straightforward and customer-friendly, applicable to most items purchased online. Returns are primarily processed by mail, as Designer Living operates mainly through its online platform. This section outlines the general guidelines and procedures for returning items, ensuring customers can navigate the process easily.

How to return an item to Designer Living

Returning an item to Designer Living involves a few steps to ensure a smooth process. Follow the guide below to return an item successfully and receive a refund.

Steps for returning items

Check the return window

Most items can be returned within 30 days of the original ship date. However, items must be in new, unused condition with all original packaging intact. Clearance or final sale products generally have different return policies and are not eligible for return. Always verify the specific return period for your item on Designer Living’s website or by contacting their customer service at 1-888-879-8790 or info@designerliving.com.

Prepare the item

Ensure that the item is in new, unused condition with all original packaging, tags, and accessories included. This preparation is essential for the item to be accepted for return. Items returned without original packaging or in a used condition may not be eligible for a refund or exchange.

Gather proof of purchase

Have your receipt, order confirmation email, or the credit card used for the purchase ready. This documentation helps verify the purchase and expedites the return process. Designer Living asks you to include the original packing slip with your return.

Initiate the return online

Log in to your Designer Living account and navigate to the “Order History” section. Select the item(s) you wish to return and follow the prompts to initiate the return process. A Return Authorization Number (RAN) is required, which can be obtained online. You arrange and pay for the return shipping yourself, and that cost is not refunded.

Package the item securely

For mail returns, follow the instructions provided online to package the item securely. Use the original packaging if possible, and include all accessories, manuals, and parts. Include the original packing slip in the box to avoid any issues with processing your return.

Ship the item

Take the packaged item to your nearest shipping carrier location or schedule a pickup, depending on the return instructions provided. Ensure the package is shipped to the address indicated on the packing slip to avoid any delays in processing your return.

Receive your refund or exchange

Once Designer Living receives and processes your return, a refund will be issued to your original form of payment. Designer Living does not offer exchanges, so place a new order if you want a different item. Refunds typically take 5-7 business days to appear on your statement, depending on your bank’s processing times.

Exceptions to the standard return policy

While Designer Living’s standard return policy is accommodating, there are certain exceptions customers should be aware of. Understanding these exceptions will help ensure a smooth return process.

Final sale and clearance items

Items marked as final sale or clearance are not eligible for return or exchange. It is essential to review the product details carefully before making a purchase to ensure awareness of any restrictions.

Damaged or defective items

If you receive a damaged or defective item, contact Designer Living customer service immediately at 1-888-879-8790 or info@designerliving.com. They may request photos of the damage or defect to expedite the process. In such cases, Designer Living will cover the cost of return shipping and offer a replacement or full refund.

Pro tips

To make the return process with Designer Living smooth and efficient, follow these tips:

Keep your receipt or proof of purchase readily available to speed up the return process.
Inspect your items immediately upon delivery to identify any issues early.
Initiate returns promptly through the Designer Living website to ensure you meet the return window deadlines.
Contact customer service for any questions about special-order or customized items before completing your purchase.

Conclusion

Designer Living’s return policy is designed to be flexible and customer-friendly, catering to various shopping needs and situations. By understanding the specific return conditions for different items, customers can enjoy a hassle-free return experience. Whether returning standard, clearance, or customized items, following the outlined procedures and maintaining the necessary documentation will help streamline the process. Designer Living’s commitment to customer satisfaction is reflected in their comprehensive return policy, allowing customers to shop with confidence.

What if Designer Living refuses your return?

Start by asking for a manager or contacting Designer Living customer service with your order number. If that fails, two things can still get your money back:

Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
A chargeback. If Designer Living does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.

Returning a Designer Living purchase made with Affirm, Klarna or Afterpay

If you paid with a buy now, pay later plan, you still return the item to Designer Living under its normal policy. Once Designer Living processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.

Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
Compare the trade-offs in buy now, pay later vs credit cards.

Frequently asked questions

Can I return clearance items to Designer Living?

No, items marked as clearance or final sale are not eligible for return or exchange. It’s crucial to check the product details before purchasing to understand the return eligibility of your item.

How do I return a defective item to Designer Living?

If you receive a defective item, contact Designer Living customer service immediately for assistance. They may ask for photos of the defect and will guide you through the return or exchange process, covering the return shipping cost.

Can I return a customized order?

Customized or special-order items may not be eligible for return or may incur a restocking fee. It’s best to confirm the return policy for these items with customer service before making a purchase.

How long does it take to receive a refund?

Refunds typically take 5-7 business days to appear on your statement once Designer Living processes your return. The exact time frame can vary depending on your bank’s processing times.

Key takeaways

Designer Living offers a 30-day return window for most items, providing flexibility for customers to return purchases.
Final sale and clearance items are not eligible for return or exchange, so review the product details before purchasing.
Proof of purchase is required to process a return, so keep your receipt or order confirmation handy.
Items should be returned in new, unused condition with all original packaging and accessories included.
Customers must start returns through their Designer Living account to get a Return Authorization number, and they pay the return shipping.
Customized and special-order items may have different return policies, including restocking fees, so verify before purchasing.
Damaged or defective items should be reported immediately to customer service for a replacement or refund.
Refunds are typically processed to the original form of payment within 5-7 business days, depending on your bank.

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