Five Below Return Policy (2026): Window, Receipt Rules & Exceptions
Last updated 10/22/2026 by
SuperMoney Team
Edited by
Andrew Latham
Summary:
Five Below’s return policy is customer-friendly, offering a standard 90-day return window for most items. Understanding the specifics of their return policy, including exceptions and return procedures, ensures a smooth experience for shoppers. This article provides a comprehensive guide on how to navigate Five Below’s return process, highlighting key aspects such as exceptions for seasonal items and conditions for returns without a receipt.
Five Below return policy at a glance
| Return window | 90 days from purchase |
| Receipt | Original receipt or online order confirmation |
| Online orders in store | Online orders can be mailed back; stores also accept |
| Return shipping | Customer pays, no label provided |
| Restocking fee | None stated |
| Exceptions | Gift cards, balloons, bulk orders (final unless damaged) |
| Refunds | Original payment, 2-10 business days to post |
| Last verified | October 2026, against Five Below’s return policy |
Paid by card? Return protection may cover you past the window
A few cards refund items a store won't take back. Compare cards and the purchase and return protections they include.
What is Five Below’s return policy?
Five Below offers a return policy designed to be straightforward and customer-centric. With a standard 90-day return period for most items, shoppers have ample time to decide if their purchases meet their expectations. Customers should ensure that items are unopened, unused, and in their original packaging to qualify for a return. Returns can be made in-store or via mail, providing flexibility depending on the customer’s needs.
Understanding Five Below’s return policy
Five Below’s return policy covers most items purchased in-store and online, providing a 90-day return window. Customers can return items either in-store or via mail, depending on the nature of the purchase. It’s important to ensure that items are in new, unused condition with all original packaging and accessories intact. This policy ensures that returned items can be resold and maintains fairness for all customers.
How to return an item to Five Below
Returning an item to Five Below can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.
Steps for returning items
Check the return window
Verify that your item is within the 90-day return window. It’s crucial to check the specific return conditions for different types of products, such as holiday items or clearance sales, to avoid any issues during the return process.
Prepare the item
Ensure the item is in new, unused condition with all original packaging, manuals, and accessories. This preparation is crucial for the item to be accepted for return. Any signs of use or missing components may result in the return being denied.
Gather proof of purchase
Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process. Five Below requires the original receipt or online order confirmation for returns.
Choose your return method
Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk along with your proof of purchase. For mail returns, follow the instructions on Five Below’s website. Five Below does not provide a return label, so you pay the shipping cost. Follow the instructions provided to package the item securely.
Follow return instructions
For mail returns, follow the online instructions to package the item securely and send it back. In-store returns are typically straightforward, with staff available to assist you through the process. Ensure all return guidelines are met to avoid any delays.
Receive your refund or exchange
Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement. If the item was purchased with a gift card, the refund will generally be credited back to a gift card, which can be used for future purchases either in-store or online.
Exceptions to the standard return policy
While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.
Holiday and seasonal items
Holiday and seasonal items have a shorter return window, typically until the end of the relevant season. Customers should check the specific return policy for these items at the time of purchase to ensure they are aware of any shortened return periods.
Custom and special order items
Custom and special order items may not be eligible for return or may incur a restocking fee. It’s advisable to confirm the return policy for these items before completing the purchase. This ensures that customers are fully informed about any potential restrictions.
Perishable goods
Items that are perishable or have a limited shelf life may not be eligible for return. Customers should verify the return policy for these items at the time of purchase to avoid any inconvenience.
Clearance and final sale items
Clearance and final sale items may not be eligible for return. It’s essential to check the return policy for these items at the time of purchase to avoid any inconvenience, as these sales are often final and non-returnable.
Pro Tips
Returning items to Five Below can be smooth and efficient if you follow these tips:
- Always keep your receipt or proof of purchase handy.
- Inspect items upon delivery to ensure they are in good condition.
- For mail returns of online orders, plan to pay the shipping yourself, since no return label is provided.
- For large items or special orders, contact Five Below’s customer service for assistance with returns.
Conclusion
Five Below’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a holiday item or a clearance product, having the necessary documentation and following the outlined procedures will help streamline the experience. Five Below’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.
What if Five Below refuses your return?
Start by asking for a manager or contacting Five Below customer service with your order number. If that fails, two things can still get your money back:
- Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
- A chargeback. If Five Below does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.
Returning a Five Below purchase made with Affirm, Klarna or Afterpay
If you paid with a buy now, pay later plan, you still return the item to Five Below under its normal policy. Once Five Below processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.
- Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
- Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
- Compare the trade-offs in buy now, pay later vs credit cards.
Frequently asked questions
Can I return an online purchase to any Five Below store?
Yes, most items purchased online at FiveBelow.com are eligible for return at any Five Below store location. Bring the item along with the packing slip or the digital receipt from your FiveBelow.com account to ensure a smooth return process.
What if I lost my receipt? Can I still return an item to Five Below?
Five Below’s policy requires the original receipt or online order confirmation. Without one, your return may not be accepted.
Are there any items that have a different return period than the standard 90 days?
Yes, certain items like holiday and seasonal items have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Five Below’s website.
How does Five Below handle returns of items purchased with a gift card?
When returning an item purchased with a Five Below gift card, the refund will generally be credited back to a Five Below gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.
Key takeaways
- Five Below offers a 90-day return window for most items, providing ample time for customers to return purchases.
- Specific items like holiday and seasonal items have different return periods.
- Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
- Items should be returned in new, unused condition with all original packaging and accessories.
- Customers can return items in-store or via mail, with instructions available on Five Below’s website for online purchases.
- Special return conditions apply to items like perishable goods, custom orders, and clearance items.
- Five Below provides options for refunds or exchanges, typically processed to the original form of payment.
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