Floor & Decor Return Policy (2026): Window, Receipt Rules & Exceptions

Last updated 10/22/2026 by

SuperMoney Team

Edited by

Andrew Latham

Summary:

Floor and Decor offers a customer-friendly return policy that allows returns within a specified period. By understanding the specific conditions and guidelines for returns, exchanges, and refunds, customers can ensure a smooth shopping experience with Floor and Decor.

Floor & Decor return policy at a glance

Return window	90 days from purchase
Receipt	Valid sales receipt required; without one or after 90 days, merchandise credit with photo ID
Online orders in store	Yes, online purchases can be returned to any store
Return shipping	Not stated for standard returns
Restocking fee	Not stated
Exceptions	Installed flooring and tile; custom orders (countertops, cabinets); items must be unopened and resalable
Refunds	Original payment within 90 days; merchandise credit after; check for over $500 cash/check purchases
Last verified	October 2026, against Floor & Decor’s return policy

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What is Floor and Decor’s return policy?

Floor and Decor, headquartered in Atlanta, Georgia, is a leading retailer in home improvement. They offer a return policy designed to meet the needs of their customers. With a 90-day return window for most items, Floor and Decor ensures that customers have ample time to decide if their purchases are satisfactory. This article explores the details of Floor and Decor’s return policy, including key points, exceptions, and tips for a hassle-free return process.

Understanding Floor and Decor’s return policy

Floor and Decor’s return policy covers most items purchased in-store and online, offering a 90-day return window. Customers can return items either in-store or via mail, depending on their preference. This section outlines the general guidelines and procedures for returning items to Floor and Decor. Please note that all items should be in their original, unused condition, with all packaging, tags, and accessories intact to be eligible for return.

How to return an item to Floor and Decor

Returning an item to Floor and Decor is straightforward if you follow the appropriate steps. Here’s a detailed guide to ensure a smooth return experience.

Steps for returning items

Check the return window

Most items can be returned within 90 days from the date of purchase. However, certain items like special orders and clearance items may have different return windows. It’s important to verify the return window specific to your purchase to avoid any issues.

Prepare the item

Ensure that the item is in its original, unused condition with all packaging, tags, and accessories intact. The item’s condition is critical for it to be accepted for return. Any signs of use, damage, or missing components may result in the return being denied.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and expedites the return process. If you’ve lost your receipt, you can still return the item, but you will get merchandise credit instead of a refund and will need a photo ID.

Choose your return method

Decide whether to return the item in-store or via mail. For in-store returns, take the item to the customer service desk. For mail returns, contact customer care at 770-421-3705 or 877-675-0002 for return authorization, and follow the provided instructions, including packaging requirements for different shipment types.

Follow return instructions

For mail returns, follow the instructions provided online to securely package the item and send it back. Ensure that LTL shipments are strapped to a pallet and that FedEx shipments are packed securely. For in-store returns, the staff will assist you through the process. Keep in mind that the refund or exchange process will begin once the item is received and inspected.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement, depending on your bank or credit card issuer.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Being aware of these exceptions is crucial for a smooth return experience.

Special orders

Special order items such as custom countertops, cabinets, and stair parts are non-refundable once tendered. If they arrive damaged, you may return them for an exchange only. It’s important to review the specific return conditions for special orders at the time of purchase.

Installed products

Products that have been installed cannot be returned or exchanged, as installed items are considered the property of the owner. Any damage or issues arising from faulty installation are the buyer’s responsibility, and it is recommended to inspect products thoroughly before installation.

Clearance items

Clearance items are typically final sale and may not be eligible for return. Make sure to review the product details before making a purchase. In some cases, clearance items may have a limited return window or be subject to a restocking fee.

Damaged shipments

If your item arrives damaged, do not refuse the shipment. Accept the delivery and immediately contact customer care at 770-421-3705 or 877-675-0002 to arrange a replacement. Documenting the damage with photos can help expedite the replacement process.

Pro tips

Returning items to Floor and Decor can be efficient if you follow these tips:

Always keep your receipt or proof of purchase handy.
Inspect items as soon as they are delivered to ensure they are in good condition.
For online purchases, initiate returns through Floor and Decor’s website to get a return shipping label.
For special order items, contact Floor and Decor’s customer service to confirm specific return conditions.

Conclusion

Floor and Decor’s return policy is designed with customer satisfaction in mind, offering flexibility and accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning special order items or opened flooring products, having the necessary documentation and following the outlined procedures will help streamline the experience. Floor and Decor’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

What if Floor & Decor refuses your return?

Start by asking for a manager or contacting Floor & Decor customer service with your order number. If that fails, two things can still get your money back:

Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
A chargeback. If Floor & Decor does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.

Returning a Floor & Decor purchase made with Affirm, Klarna or Afterpay

If you paid with a buy now, pay later plan, you still return the item to Floor & Decor under its normal policy. Once Floor & Decor processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.

Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
Compare the trade-offs in buy now, pay later vs credit cards.

Frequently asked questions

Can I return an online purchase to any Floor and Decor store?

Yes, most items purchased online at Floor and Decor’s website are eligible for return at any Floor and Decor store location. Bring the item along with the packing slip or the digital receipt from your Floor and Decor account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to Floor and Decor?

Without a receipt, Floor and Decor gives merchandise credit instead of a refund, and you need a photo ID. The same applies to returns made after 90 days.

Are there any items that have a different return period than the standard return window?

Yes, certain items like special orders and clearance items have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Floor and Decor’s website.

How does Floor and Decor handle returns of items purchased with a gift card?

When returning an item purchased with a Floor and Decor gift card, the refund will generally be credited back to a Floor and Decor gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

Floor and Decor offers a generous return window for most items, providing ample time for customers to return purchases.
Specific items like special orders and clearance items have different return periods and conditions.
Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
Items should be returned in their original, unused condition with all packaging and accessories.
Customers can return items in-store or via mail, with instructions available on Floor and Decor’s website for online purchases.
Special order and clearance items may not be eligible for return, so it’s important to review these policies before purchasing.
Special return conditions apply to opened flooring products, and customers should contact customer service for guidance.
Floor and Decor provides options for refunds or exchanges, typically processed to the original form of payment.

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