Forever New Return Policy (2026): Window, Receipt Rules & Exceptions

Last updated 10/22/2026 by

SuperMoney Team

Edited by

Andrew Latham

Summary:

Forever New, a popular fashion retailer, aims to provide a seamless shopping experience, including a straightforward return policy. With a standard 14-day return window for most items, customers have ample time to decide if their purchases meet their expectations. This article delves into the specifics of Forever New’s return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Forever New return policy at a glance

Return window	14 days from purchase or delivery (unworn, tags on); sale items not returnable for change of mind
Receipt	Proof of purchase required (receipt, e-receipt or invoice)
Online orders in store	Store purchases return in store only; online returns by post (Australia only)
Return shipping	$7.99 return fee deducted from refund (AUD)
Restocking fee	None stated
Exceptions	Sale items (change of mind) and hygiene items such as swimwear, underwear, hosiery
Refunds	Original payment method
Last verified	October 2026, against Forever New’s return policy

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Understanding Forever New’s return policy

Forever New’s return policy is designed to accommodate a wide range of customer needs. Customers can return items within 14 days of purchase or delivery, provided the items are unworn, with tags attached, and accompanied by proof of purchase. Store purchases go back to a store, and online orders go back by post. The policy covers items bought in Australia.

How to return an item to Forever New

Returning an item to Forever New is straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 14-day return window. This is crucial for the item to be eligible for return.

Prepare the item

Ensure the item is in its original, unused condition with all tags attached. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Store purchases are returned in store only. Online orders are returned by post: start the process on Forever New’s website. A $7.99 (AUD) return fee is deducted from your refund.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store returns, the staff will guide you through the process.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Sale items

Sale items cannot be returned for change of mind.

Swimwear and intimate apparel

Hygiene items such as swimwear, underwear and hosiery are excluded from returns.

Custom and special order items

Custom and special order items may not be eligible for return or may incur a restocking fee. Confirm the return policy for these items before completing the purchase.

Pro tips

Returning items to Forever New can be smooth and efficient if you follow these tips:

Always keep your receipt or proof of purchase handy.
Inspect items upon delivery to ensure they are in good condition.
Initiate returns for online purchases through Forever New’s website to get a return shipping label.
For items with specific return conditions, read the return policy carefully before purchasing.

Conclusion

Forever New’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a sale item or an intimate apparel piece, having the necessary documentation and following the outlined procedures will help streamline the experience. Forever New’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

What if Forever New refuses your return?

Start by asking for a manager or contacting Forever New customer service with your order number. If that fails, two things can still get your money back:

Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
A chargeback. If Forever New does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.

Returning a Forever New purchase made with Affirm, Klarna or Afterpay

If you paid with a buy now, pay later plan, you still return the item to Forever New under its normal policy. Once Forever New processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.

Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
Compare the trade-offs in buy now, pay later vs credit cards.

Frequently asked questions

Can I return an online purchase to any Forever New store?

No. Store purchases are returned in store, and online orders are returned by post. A $7.99 (AUD) return fee is deducted from your refund.

What if I lost my receipt? Can I still return an item to Forever New?

No. Forever New requires proof of purchase, such as a receipt, e-receipt or online invoice.

Are there any items that have a different return period than the standard 14 days?

Sale items cannot be returned for change of mind, and hygiene items such as swimwear, underwear and hosiery are excluded from returns.

How does Forever New handle returns of items purchased with a gift card?

When returning an item purchased with a Forever New gift card, the refund will generally be credited back to a Forever New gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

Forever New offers a 14-day return window for most items, providing ample time for customers to return purchases.
Sale items cannot be returned for change of mind, and hygiene items such as swimwear, underwear and hosiery are excluded.
Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
Items should be returned in new, unused condition with all original tags attached.
Store purchases go back to a store, and online orders go back by post, with a $7.99 (AUD) fee deducted from the refund.
Custom and special order items may not be eligible for return or may incur a restocking fee.
Forever New provides options for refunds or exchanges, typically processed to the original form of payment.

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