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Letter 5747C: What It Means When the IRS Needs Verification

Silas Bamigbola avatar image
Last updated 11/11/2024 by
Silas Bamigbola
Fact checked by
Ante Mazalin
Summary:
Letter 5747C is an IRS notice sent to individuals when the IRS requires in-person identity verification due to potential identity theft concerns with a filed tax return. The letter includes instructions on scheduling an appointment and documents needed to verify identity and validate the return. Immediate response is crucial to ensure the IRS can process the tax return, prevent refund delays, and safeguard taxpayer accounts.
Receiving a notice from the IRS can be concerning, especially when it’s about potential identity theft. The IRS issues Letter 5747C when it detects suspicious activity related to a Social Security number (SSN) or tax return, requesting an in-person verification to ensure both the identity of the taxpayer and the validity of the submitted return. In this article, we’ll provide a complete overview of Letter 5747C, including how to respond, what documents to prepare, and steps to protect yourself from identity theft. Understanding how to act quickly and correctly will help you resolve the matter smoothly and avoid processing delays.
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What is letter 5747c?

Letter 5747C is a notice issued by the IRS to request in-person identity verification. This letter indicates the IRS has received a federal tax return using your Social Security number (SSN) or Individual Taxpayer Identification Number (ITIN) and suspects potential fraud. The IRS uses Letter 5747C to prevent identity theft by verifying that the tax return was indeed filed by you.

Why the IRS sends letter 5747c

The IRS issues Letter 5747C if:
  • They receive a tax return that appears suspicious or shows signs of potential identity theft.
  • The return is filed using an SSN or ITIN that is flagged due to previous fraud alerts.
  • IRS systems detect inconsistencies in filing patterns, which may indicate fraud.

Pro Tip

Always double-check the IRS contact information on your letter before calling. Scammers often pose as the IRS, so confirm numbers through the official IRS website if in doubt.

What to do if you receive letter 5747c

When you receive Letter 5747C, your response is crucial. Here are the steps to follow based on your situation:

Step 1: Determine if you filed the return

The first step is to confirm whether you submitted the tax return referenced in the letter. This will affect your next steps.
  • If you did not file a tax return: Contact the IRS immediately using the Taxpayer Protection Program hotline listed on your letter. Let them know you did not file, as this may indicate attempted identity theft.
  • If you did file a tax return: You will need to verify your identity in person. Schedule an appointment with your local IRS Taxpayer Assistance Center, following the instructions on your letter.

Step 2: Prepare for your IRS appointment

If you filed the return, gather the necessary documents to verify your identity and bring them to the IRS appointment.

Documents to bring to your appointment

1. IRS Notice 5747C
This letter is required to initiate the verification process at your appointment.
2. Tax return mentioned in the letter
Bring the specific Form 1040-series tax return the IRS flagged for identity verification. Note that Forms W-2 and 1099 do not qualify as tax returns but may be brought as supporting documents.
3. Identity verification documents
Bring at least one government-issued photo ID, such as:
  • A valid driver’s license or state ID
  • Passport
In addition to your primary ID, bring at least one additional document showing your current address, such as:
  • Social Security card
  • Utility bill
  • Mortgage or lease agreement
  • Voter registration card

Pro Tip

Schedule your IRS appointment as soon as possible. Taxpayer Assistance Centers can have limited availability, and early scheduling may reduce delays in processing your return.

Consequences of not responding to letter 5747c

If you fail to respond to Letter 5747C, the IRS will not process your tax return, which will delay any refunds owed to you. The IRS may also take additional steps, including:
  • Holding the return and any associated refunds
  • Refusing to apply any overpayments to your account
Responding promptly will help avoid these outcomes and protect your account from further delays or issues.

Common reasons for receiving letter 5747c

Several factors may prompt the IRS to send Letter 5747C, including:

Suspicion of identity theft

When the IRS notices irregularities in your tax filing, such as changes in your filing pattern or unusual deductions, it may issue Letter 5747C to verify that the return is authentic.

Duplicate filings or mistakes

Sometimes, taxpayers inadvertently file multiple returns or make errors that trigger IRS security protocols. Letter 5747C allows the IRS to confirm your identity before processing the return.

Prior identity theft cases

If you’ve experienced identity theft in the past, the IRS may add extra security layers to your account. Receiving Letter 5747C is part of the IRS’s efforts to protect against further fraudulent activity.

Identity verification process for letter 5747c

The in-person identity verification process is straightforward but essential to complete. During the appointment, an IRS representative will:
  1. Confirm your identity using the documents provided.
  2. Match your provided documentation to the information in the submitted tax return.
  3. Verify that you were the one who filed the tax return, and authenticate your tax account.
Once verified, the IRS will continue processing your tax return, but it may take up to 9 weeks to complete.

Additional actions to protect yourself from identity theft

Taking preventive measures can help safeguard your identity and tax information. Consider the following options:

IRS identity protection PIN (IP PIN)

The IRS’s Identity Protection PIN is a unique six-digit number issued annually to eligible taxpayers. This PIN serves as an extra layer of security when filing your tax return, ensuring only you can file using your SSN.

Report suspicious activity

If you suspect identity theft or receive suspicious emails claiming to be from the IRS, report these to the IRS at phishing@irs.gov. Avoid responding to unexpected IRS emails or sharing personal information over the phone.

Pro Tip

Bring multiple forms of ID to your appointment. Having both primary and backup identification can help avoid rescheduling due to incomplete documents.

Seeking additional help for letter 5747c

If you’re facing challenges responding to the IRS or unsure how to handle Letter 5747C, here are some helpful resources:
  • Tax professional assistance: A tax professional, such as a CPA or enrolled agent, can guide you through the verification process and assist with gathering documents.
  • Low income taxpayer clinic: If you qualify, these clinics offer free or low-cost assistance with tax issues. Check the IRS website for more information.
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Frequently asked questions

What should I do if I lost my letter 5747c?

If you lost your letter 5747C, contact the IRS as soon as possible. You can reach them by calling the Taxpayer Protection Program hotline, and they will help you verify your identity and provide guidance on what steps to take next. Be prepared to answer security questions or confirm personal details during the call.

Can I complete the verification process for letter 5747c online or by phone?

No, the IRS requires an in-person visit for letter 5747C verification. This is to ensure security and confirm your identity directly. While some IRS notices allow for verification over the phone or online, letter 5747C specifically requires an in-person appointment at a Taxpayer Assistance Center.

How long does it take for the IRS to process my return after I respond to letter 5747c?

Once you complete the identity verification in person, the IRS typically takes up to 9 weeks to process your tax return. This time frame may vary depending on the IRS’s current processing times and any additional checks that may be required. Responding quickly can help minimize delays.

Can someone else attend the appointment on my behalf?

Generally, the taxpayer must be present at the appointment to verify their identity. However, a third party, like a tax professional or authorized representative, may accompany you to the appointment if you complete Form 2848, Power of Attorney and Declaration of Representative. Keep in mind that even with an authorized representative, the taxpayer must be physically present for identity verification.

What should I do if I suspect the letter 5747c is a scam?

If you’re concerned that a letter may be a scam, check for specific signs of legitimacy. Legitimate IRS letters will include official IRS letterhead, a unique notice number, and contact details. You can verify by visiting the IRS’s official website or calling the IRS directly. Report any suspicious letters or emails to phishing@irs.gov to protect your information.
Need help understanding other IRS letters and notices? Visit our comprehensive guide to IRS Letters and Notices or search for the document you received in the table below.
IRS Letter or Notice Number
Notice Description
CP01The IRS verified your claim of identity theft and will monitor your account.
CP01HThe IRS received a tax return with a social security number that belongs to a dead person.
CP02HMoney is due on an amended return based on a grant received due to Hurricane Katrina, Rita, or Wilma.
CP03CYou received the First-Time Homebuyer Credit for a house you purchased.
CP04You may be eligible for tax deferment because either you or a spouse served in a combat zone, a qualified contingency operation, or a hazardous duty station during the tax year specified on your notice.
CP08You may be entitled to additional money due to the Additional Child Tax Credit.
CP10Your tax return changed due to a miscalculation, and the refund you wanted to apply to an estimated tax payment has changed.
CP10AYour tax return changed due to a miscalculation of the Earned Income Credit, and the refund you wanted to apply to an estimated tax payment has changed.
CP11You owe money because the IRS amended your return due to a miscalculation.
CP11AYour tax return changed due to a miscalculation of the Earned Income Credit, and the refund you wanted to apply to an estimated tax payment also changed.
CP11MYour tax return changed due to a miscalculation of the Making Work Pay and Government Retiree Credit, and the refund you wanted to apply to an estimated tax payment has changed.
CP12You are due a bigger refund because the IRS corrected one or more mistakes on your tax return.
CP12AThe IRS made changes to correct the Earned Income Credit (EIC) claimed on your tax return.
CP12E or CP12FThe IRS corrected a miscalculation on your return.
CP12MThe IRS made changes to the computation of the Making Work Pay and/or Government Retiree Credits on your return.
CP12RThe IRS made changes to the computation of the Rebate Recovery Credit on your return.
CP13The IRS made changes to your return due to a miscalculation. There is no refund or amount due. Your balance is zero.
CP13AThe IRS made changes to your return due to a miscalculation of the Earned Income Credit. There is no refund or amount due. Your balance is zero.
CP13MThe IRS made changes to your return due to a miscalculation of the Making Work Pay credit or the Government Retiree Credit. There is no refund or amount due. Your balance is zero.
CP13RThe IRS made changes to your return due to a miscalculation of the Recovery Rebate Credit. There is no refund or amount due. Your balance is zero.
CP14You owe money on unpaid taxes.
CP16The IRS made changes to your return due to a miscalculation. The refund you were due was applied to other tax debts.
CP21AYou owe money due to the changes you requested that the IRS make on your tax returns.
CP21BYou are due a refund due to the changes you requested that the IRS make on your tax returns. The money should arrive within 2 to 3 weeks.
CP21CThe IRS made the requested changes to your tax return. You will not receive a refund, and there is no tax due. Your balance is zero.
CP21EAs a result of your recent audit, the IRS made changes to your tax return, and you owe money as a result of those changes.
CP21IThe IRS made changes to your tax return relating to the Individual Retirement Arrangement (IRA) taxes. You owe money due to the changes.
CP22AThe IRS made the changes you requested, and you owe money as a result.
CP22EAs a result of your recent audit, the IRS changed your tax return, and you now owe money.
CP22IThe IRS made changes to your tax return relating to the Individual Retirement Arrangement (IRA) taxes. You owe money due to the changes.
CP23The IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. You owe taxes due to these changes.
CP24The IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. This resulted in an overpayment of estimated taxes.
CP24EThe IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. This resulted in an overpayment of estimated taxes.
CP25The IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. You are not due a refund, nor do you owe any money. Your balance is zero.
CP31You need to update your address because your refund check was returned to the IRS.
CP45The IRS was unable to apply your overpayment to your estimated tax as you requested.
CP49The IRS used all or part of your refund to pay a tax debt.
CP53Your refund check will be sent by mail because the IRS can’t provide your refund through direct deposit.
CP57The bank declined your payment, so the IRS was unable to draft funds from your bank account.
CP71A reminder of the amount you owe in tax, penalty, and interest.
CP71AA reminder of the amount you owe in tax, penalty, and interest.
CP71CA reminder of the amount you owe in tax, penalty, and interest.
CP71DA reminder of the amount you owe in tax, penalty, and interest.
CP88The IRS is holding your refund because you haven't filed one or more tax returns, and it believes you will owe tax.
CP90The IRS is notifying you of its intent to levy certain assets for unpaid taxes. You have the right to dispute the levy in a Collection Due Process hearing.
CP91The IRS will levy up to 15% of your social security benefits for unpaid taxes.
CP120The IRS needs documentation of your tax-exempt status.
CP120AYour organization’s tax-exempt status has been revoked because it failed to file a Form 990 series return for three consecutive years.
CP130You may no longer need to pay the Alternative Minimum Tax (AMT) because your tax return filing requirements changed.
CP152The IRS received your return.
CP153The IRS will send your refund by mail because your direct deposit did not go through.
CP161You have an unpaid balance due to the IRS.
CP166Your monthly payment to the IRS did not go through due to insufficient funds in your bank account.
CP178You may no longer owe excise tax because your tax return filing requirements changed.
CP231You need to update your address because your refund was returned to the IRS.
CP259You did not file the business tax return identified in the notice.
CP259AYou should have filed these forms but did not – Form 990/990-EZ, Return of Organization Exempt From Income Tax, or Form 990-N (e-Postcard).
CP259BThe IRS requires you to file these forms but did not – Form 990-PF, Return of Private Foundation or Section 4947(a)(1) Nonexempt Charitable Trust Treated as a Private Foundation.
CP259CThe IRS believes that you are a private foundation, but did not file the required Form 990-PF, Return of Private Foundation or Section 4947(a)(1) Nonexempt Charitable Trust Treated as a Private Foundation.
CP259DYou must file this form, but you did not – Form 990-T, Exempt Organization Business Income Tax Return.
CP259EYou should have filed this form, but you did not – Form 990-N (e-Postcard) or Form 990/990-EZ, Return of Organization Exempt From Income Tax.
CP259FThe IRS requires you to file this form but did not – Form 5227, Split-Interest Trust Information Return.
CP259GThe IRS requires you to file this form, but you didn’t – Form 1120-POL, U.S. Income Tax Return for Certain Political Organizations.
CP259HAs a tax-exempt political organization, you must file this form, but you did not – Form 990/990-EZ, Return of Organization Exempt From Income Tax.
CP276AYou submitted your tax liability schedule incorrectly. The IRS typically charges a Federal Tax Deposit (FTD) penalty for this but did not this time.
CP276BThe IRS did not receive the correct amount of tax deposits. It normally charges a Federal Tax Deposit (FTD) penalty but did not this time.
CP297The IRS is notifying you of its intent to levy certain assets for unpaid taxes. You have the right to dispute the levy at a Collection Due Process hearing.
CP297AThe IRS has levied your assets for unpaid taxes. You have the right to dispute the levy at a Collection Due Process hearing.
CP298The IRS notifying you of its intent to levy up to 15% of your social security benefits for unpaid taxes.
CP501You have a balance due on one of your tax accounts.
CP503You have an unpaid balance on one of your accounts, and the IRS has not heard from you.
CP504You have an unpaid amount due on your account. If you do not pay immediately, the IRS will levy your state income tax refund to apply it to the amount you owe.
CP504BYou have an unpaid amount due on your account. If you do not pay immediately, the IRS will levy certain property or rights to property to apply it to the amount you owe.
CP521A reminder that you have an installment agreement payment due.
CP523You have defaulted on your payment agreement. Therefore the IRS is terminating the agreement and will levy your assets.
CP601Usted tiene un saldo pendiente de pago (dinero que le debe al IRS) en una de sus cuentas contributivas.
CP603No hemos recibido respuesta de parte de usted y todavía tiene un saldo sin pagar en una de sus cuentas contributivas.
CP604Usted tiene un saldo sin pagar en su cuenta. De no pagar esta cantidad inmediatemente, el IRS embargará cualquier reembolso de impuestos estatales al que tenga derecho y aplicarlo al pago de su deuda.
CP604BUsted tiene un saldo sin pagar en su cuenta. De no pagar esta cantidad inmediatemente, el IRS embargará ciertas propiedades o derechos de propiedad y lo aplicará al pago de su deuda.
CP621Este aviso es para notificarle que usted tiene un plan de pagos a plazos vencido. Por favor, envíe el pago inmediatamente.
CP623Este aviso es para informarle nuestra intención de cancelar su plan de pagos a plazos y confiscar (embargar) sus bienes. Usted incumplió en su acuerdo.
CP711Nosotros realizamos cambios a su planilla debido a que entendemos que hubo un cálculo erróneo. Como resultado de estos cambios, usted adeuda dinero por sus contribuciones.
CP721Hicimos el(los) cambio(s) que usted solicitó a su declaración de impuestos para el año tributario que aparece en su aviso. Como resultado de éste(estos) cambio(s) usted debe dinero en sus impuestos.
CP722Hicimos el(los) cambio(s) que usted solicitó a su declaración de impuestos para el año tributario que aparece en su aviso. Como resultado de éste(estos) cambio(s) usted debe dinero en sus impuestos.
CP771Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP772Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP773Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP774Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP959Usted no radicó su planilla de contribución de negocios identificada en este aviso.
CP2000The income or payment information on file doesn’t match your tax return. The discrepancy may result in an increase or decrease in your tax due.
CP3219AThe IRS has received information that is different from what you reported on your tax return. This may result in an increase or decrease in your tax.
CP3219NThe IRS didn’t receive your tax return, so it calculated your return based on the information received from employers, financial institutions, and others. If you want to challenge the proposed tax, you have 90 days from the date of this notice. If you are outside the country, you have 150 days.
Letter 0012CThe IRS needs additional information to process your tax return.
Letter 0484CThe IRS wants a completed
Letter 0525Updates you on proposed changes after an IRS examination. Any changes are explained and details the refund due or taxes owed.
Letter 531IRS Notice of Deficiency. The information the IRS received about you was different from what you reported on your return.
Letter 0668D(LP 68)The IRS released their levy.
Letter 0549CYour tax bill was paid.
Letter 0681CThe IRS accepted your payment proposal. However, this is not a formal Installment Agreement.
Letter 0757CYou did not adhere to the terms of your Installment Agreement.
Letter LT 11The IRS plans to seize your property or rights to property.
Letter 1058The IRS has not received your payment. It plans to seize your property or rights to property.
Letter 1615 (LT 18)You must respond to the IRS within 10 days of this notice regarding past due tax returns.
Letter 1737 (LT 27)Complete and sign Form 433F, Collection Information Statement.
Letter 1961CYour application for a Direct Debit Installment Agreement was declined. It explains why and what you need to do to qualify.
Letter 1962CYour application for a
Letter 2050 (LT 16)The IRS is trying to collect unpaid taxes from you from returns that have been filed or from returns that have not been filed.
Letter 2257CThe IRS is providing the payoff amount that you requested.
Letter 226-JAn IRS letter to large employers notifying them that they may be liable for an Employer Shared Responsibility Payment (ESRP).
Letter 2271CA request for an Installment Agreement has been approved. It explains the fees and how to qualify for a Low Income Fee Reduction. The letter may also request missing information.
Letter 2272CAn IRS letter explaining why your request to pay the balance due in installments was declined.
Letter 2273CA confirmation letter of your request to pay the balance due in installments. It contained the amount to pay, fees charged, and where to send payment. Instructions on how to apply for the Low Income Fee Reduction included.
Letter 2318CA response to a request to pay taxes due to payroll deductions. It also explains the fees that are charged.
Letter 2357CThe IRS is admitting that it did not send you the balance due notices that it should have.
Letter 2603CThe IRS accepted your installment agreement. The IRS will file a Notice of Federal Tax Lien on your personal property.
Letter 2604CThe IRS has accepted your request for installment payments. This IRS letter provides the monthly payment, the address where to send it, and the fees charged. The letter also provides instructions on how to apply for the Low Income Fee Reduction.
Letter 2761CThe IRS is requesting your combat zone service dates to ensure that it provides you with the special provisions and protection of the combat zone deferment. Copies of military orders or other documentation to support your time served may be requested. Civilians working in support of the Armed Forces may be required to provide a Letter of Authorization or a letter from their employer.
Letter 2789CAn annual reminder notice, as required by law, of the balance due to the IRS. It explains that penalties and interest continue to accrue until the balance is fully paid.
Letter 2840CConfirms your Installment Agreement request and includes the payment amount and due date. This IRS letter explains the fees charged for paying monthly and explains how to apply for the Low Income Fee Reduction (if you qualify).
Letter 3030CProvides an explanation of the tax, penalty, and interest still due on your account.
Letter 3127CA confirmation of your request to make a change to your Installment Agreement. This IRS letter explains the fees for the change. Changes can be to the payment amount or due date, or it can include additional liabilities.
Letter 3174A reminder of taxes due after the IRS has sent a Notice of Intent to Levy.
Letter 3217CThe IRS has accepted your request to pay the balance in installments. This IRS letter provides your payment amount, the due date, and fees charged. The letter also provides instructions on applying for the Low Income Fee Reduction (if you qualify).
Letter 3228 (LT 39)A request to pay the balance due within 10 days using the envelope provided.
Letter 3500The IRS has received your documents, and it needs additional time to review them.
Letter 3572Your Federal Income Tax Return has been selected for examination. The IRS auditor requests that you call to schedule an audit appointment.
Letter 4883CThe IRS received your federal income tax return but needs more information to verify your identity in order to process your tax return accurately.
Letter 4903 (LT 26)You must file your tax returns immediately. The IRS has previously contacted you, but it did not receive a response.
Letter LP 47The IRS is trying to locate the person identified in the letter and is requesting that you provide their new address.
Letter LP 59The IRS has not received a response to the notice of levy it previously sent.
Audit Letter 2205The IRS manages audits either by mail or through an in-person interview to review your records. The interview may be at an IRS office (office audit) or the taxpayer’s home, place of business, or accountant’s office (field audit).
Letter 915You recently underwent an audit, and the IRS informs you that you now owe taxes.

Key takeaways

  • Letter 5747C is sent by the IRS to verify your identity due to possible identity theft on a tax return.
  • If you receive Letter 5747C, schedule an in-person appointment at an IRS Taxpayer Assistance Center to verify your identity.
  • Bring the specified documents, including government-issued ID, your 5747C notice, and tax return details to the appointment.
  • Failure to respond to the notice may delay your tax return processing and any associated refunds.

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