Maurices Return Policy (2026): Window, Receipt Rules & Exceptions
Last updated 10/22/2026 by
SuperMoney Team
Edited by
Andrew Latham
Summary:
Maurices return policy is customer-friendly, offering flexibility and convenience. Maurices and evsie™ accept returns anytime with the original receipt or order number. Specific conditions apply to items like clearance merchandise and online purchases. Understanding the details of Maurices return policy ensures a smooth return process and helps customers shop with confidence.
Maurices return policy at a glance
| Return window | No deadline with original receipt or order number |
| Receipt | Receipt or order number; without either, store returns get merchandise credit at current price |
| Online orders in store | Online orders: any store (with packaging and order number) or by mail via portal |
| Return shipping | $6.95 deducted from refund for mail returns |
| Exceptions | evsie items final sale; panties with tag removed; swimsuits with liner removed |
| Refunds | Original payment method; PayPal/Afterpay have special rules |
| Last verified | October 2026, against Maurices’s return policy |
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What is Maurices return policy?
Maurices, a popular women’s clothing retailer, offers a return policy designed to provide flexibility and ease for their customers. Maurices and evsie™ accept returns anytime with the original receipt or order number, ensuring customers have ample time to decide if their purchases meet their expectations. This article delves into the specifics of Maurices return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.
Understanding Maurices return policy
Maurices return policy covers most items purchased in-store and online. Customers can return items either in-store or via mail, depending on the nature of the purchase. This section will explore the general guidelines and procedures for returning items to Maurices.
How to return an item to Maurices
Returning an item to Maurices can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.
Steps for returning items
Check the return window
Verify that your item meets the return conditions and is in its original condition.
Prepare the item
Ensure the item is in new, unused condition with all original packaging, tags, and accessories. This preparation is crucial for the item to be accepted for return.
Gather proof of purchase
Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.
Choose your return method
Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on Maurices’ website and print the return shipping label.
Follow return instructions
For mail returns, follow the instructions provided online to package the item securely and send it back. A $6.95 fee will be deducted from your return to cover return shipping costs. For in-store returns, the staff will guide you through the process.
Receive your refund or exchange
Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference.
Exceptions to the standard return policy
While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.
Clearance merchandise
Clearance merchandise may be final sale and not eligible for return. Check the product details at the time of purchase to confirm the return policy.
Online purchases
Items purchased online can be returned in-store or by mail. Follow the online return process for mailing returns and ensure all items are in their original condition.
Holiday and seasonal items
Holiday and seasonal items have a shorter return window, typically around the end of the holiday season. Customers should check the specific return policy for these items at the time of purchase.
Panties and swimsuits
Panties cannot be returned if the tag has been removed, and swimsuits cannot be returned if the hygienic liner has been removed.
Gift returns
Gifts can usually be returned for a store credit or exchange. Ensure you have the gift receipt for a smoother return process.
Pro tips
Returning items to Maurices can be smooth and efficient if you follow these tips:
- Always keep your receipt or proof of purchase handy.
- Inspect items upon delivery to ensure they are in good condition.
- Initiate returns for online purchases through Maurices’ website to get a return shipping label.
- For large orders or special items, contact Maurices customer service for assistance with returns.
Conclusion
Maurices return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a clearance item or an online purchase, having the necessary documentation and following the outlined procedures will help streamline the experience. Maurices’ commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.
What if Maurices refuses your return?
Start by asking for a manager or contacting Maurices customer service with your order number. If that fails, two things can still get your money back:
- Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
- A chargeback. If Maurices does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.
Returning a Maurices purchase made with Affirm, Klarna or Afterpay
If you paid with a buy now, pay later plan, you still return the item to Maurices under its normal policy. Once Maurices processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.
- Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
- Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
- Compare the trade-offs in buy now, pay later vs credit cards.
Frequently asked questions
Can I return an online purchase to any Maurices store?
Yes, most items purchased online at Maurices.com are eligible for return at any Maurices store location. Bring the item along with the packing slip or the digital receipt from your Maurices.com account to ensure a smooth return process.
What if I lost my receipt? Can I still return an item to Maurices?
Without a receipt or order number, Maurices stores give merchandise credit at the item’s current price, not a refund.
Are there any items that have a different return period than the standard period?
Yes, certain items like clearance merchandise and holiday items have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Maurices’ website.
How does Maurices handle returns of items purchased with a gift card?
When returning an item purchased with a Maurices gift card, the refund will generally be credited back to a Maurices gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.
Key takeaways
- Maurices and evsie™ accept returns anytime with the original receipt or order number.
- Specific items like clearance merchandise and holiday items have different return periods.
- Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
- Items should be returned in new, unused condition with all original packaging and accessories.
- Customers can return items in-store or via mail, with instructions available on Maurices’ website for online purchases.
- Special return conditions apply to items like panties and swimsuits.
- Maurices provides options for refunds or exchanges, typically processed to the original form of payment.
Women’s Fashion Return Policies
Compare return policies at Chico’s, Cider, White House Black Market, Ashley Stewart, Woman Within, Lane Bryant, and Eloquii.
Browse all stores: 701 store return policies, A to Z
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