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Michaels Return Policy: Simplified Guide for Hassle-Free Returns

Last updated 07/09/2024 by

Bamigbola Paul

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Fact checked by

Michaels return policy offers flexibility and convenience to its customers, with a standard 60-day return window for most items. Specific exceptions apply to custom orders and digital purchases. Understanding the nuances of Michaels return policy ensures a smoother and more efficient return experience for customers.

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What is Michaels return policy?

Michaels, a popular arts and crafts retailer, offers a return policy designed to provide flexibility and convenience to its customers. With a standard 60-day return period for most items, Michaels ensures that customers have ample time to decide if their purchases meet their expectations. This article delves into the specifics of Michaels return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Understanding Michaels return policy

Michaels return policy covers most items purchased in-store and online, providing a 60-day return window. Customers can return items either in-store or via mail, depending on the nature of the purchase. This section will explore the general guidelines and procedures for returning items to Michaels.

How to return an item to Michaels

Returning an item to Michaels can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 60-day return window or the specific return period for exceptions like custom orders and digital purchases.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, manuals, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on Michaels’ website and print the return shipping label.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store returns, the staff will guide you through the process.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Custom orders

Custom orders, including personalized items, may not be eligible for return. It’s important to confirm the return policy for these items before completing the purchase.

Digital purchases

Digital purchases, such as downloadable content or e-books, are generally non-refundable. Customers should ensure they are certain of their purchase before completing the transaction.

Seasonal and clearance items

Seasonal and clearance items may have a shorter return window or may not be eligible for return. Customers should check the specific return policy for these items at the time of purchase.

Opened or used items

Items that have been opened or used may be subject to a restocking fee or may not be eligible for return. Ensure that the item is in new, unused condition to facilitate a smooth return process.

Damaged or defective items

If an item is received damaged or defective, customers should contact Michaels customer service immediately for assistance with a return or exchange.

Pro Tip

Returning items to Michaels can be smooth and efficient if you follow these tips:
  • Always keep your receipt or proof of purchase handy.
  • Inspect items upon delivery to ensure they are in good condition.
  • Initiate returns for online purchases through Michaels’ website to get a return shipping label.
  • For custom or large items, contact Michaels customer service for assistance with returns.


Michaels return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a custom order or a simple craft supply, having the necessary documentation and following the outlined procedures will help streamline the experience. Michaels commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

Frequently asked questions

Can I return an online purchase to any Michaels store?

Yes, most items purchased online at are eligible for return at any Michaels store location. Bring the item along with the packing slip or the digital receipt from your account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to Michaels?

Michaels offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard 60 days?

Yes, certain items like custom orders and digital purchases have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Michaels’ website.

How does Michaels handle returns of items purchased with a gift card?

When returning an item purchased with a Michaels gift card, the refund will generally be credited back to a Michaels gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

  • Michaels offers a 60-day return window for most items, providing ample time for customers to return purchases.
  • Specific items like custom orders and digital purchases have different return periods or may not be eligible for return.
  • Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
  • Items should be returned in new, unused condition with all original packaging and accessories.
  • Customers can return items in-store or via mail, with instructions available on Michaels’ website for online purchases.
  • Special return conditions apply to items like seasonal and clearance products, as well as damaged or defective items.
  • Michaels provides options for refunds or exchanges, typically processed to the original form of payment.

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