Outdoor Voices Return Policy (2026): Window, Receipt Rules & Exceptions
Last updated 10/22/2026 by
SuperMoney Team
Edited by
Andrew Latham
Summary:
Outdoor Voices offers a customer-friendly return policy, allowing returns within 30 days of purchase. Exceptions apply to certain items, which must be returned in their original condition. Understanding the specifics of Outdoor Voices’ return policy helps ensure a smooth return experience.
Outdoor Voices return policy at a glance
| Return window | 30 days (unworn, unwashed, tags on) |
| Receipt | Proof of purchase required |
| Online orders in store | Mail only; in-store returns not offered |
| Return shipping | $7 deducted from refund; exchanges free |
| Restocking fee | None stated |
| Exceptions | Final sale items, exchanges limited to same item in another size or color |
| Refunds | Original payment method; timing not stated |
| Last verified | October 2026, against Outdoor Voices’s return policy |
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What is Outdoor Voices’ return policy?
Outdoor Voices, a popular activewear brand headquartered at 1637 East 2nd Street, Austin, Texas, aims to provide a flexible and convenient return policy to its customers. With a standard 30-day return period for most items, Outdoor Voices ensures that customers have ample time to decide if their purchases meet their expectations. This article delves into the specifics of Outdoor Voices’ return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.
Understanding Outdoor Voices’ return policy
Outdoor Voices’ return policy gives you 30 days to return most items that are unworn, unwashed and have the tags on. Returns are by mail only. In-store returns are not offered. This section will explore the general guidelines and procedures for returning items to Outdoor Voices.
How to return an item to Outdoor Voices
Returning an item to Outdoor Voices can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.
Steps for returning items
Check the return window
Verify that your item is within the 30-day return window or the specific return period for exceptions like final sale items and gift cards.
Prepare the item
Ensure the item is in new, unused condition with all original packaging, tags, and accessories. This preparation is crucial for the item to be accepted for return.
Gather proof of purchase
Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.
Choose your return method
Returns are by mail only. Start the process on the Outdoor Voices website and print the return shipping label. A $7 return fee is deducted from your refund, but exchanges are free.
Follow return instructions
Follow the instructions provided online to package the item securely and send it back.
Receive your refund or exchange
Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.
Exceptions to the standard return policy
While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.
Final sale items
Final sale items are not eligible for return or exchange. Be sure to check the product details before purchasing to avoid any surprises.
Gift cards
Gift cards cannot be returned or redeemed for cash, except where required by law. However, they can be used to purchase any items from Outdoor Voices.
Worn or used items
Items that have been worn, washed, or used cannot be returned. Ensure that you try on your items and decide on their suitability before removing tags and using them.
Pro Tip
Returning items to Outdoor Voices can be smooth and efficient if you follow these tips:
- Always keep your receipt or proof of purchase handy.
- Inspect items upon delivery to ensure they are in good condition.
- Initiate returns for online purchases through Outdoor Voices’ website to get a return shipping label.
- For large or bulky items, contact Outdoor Voices customer service for assistance with returns.
Conclusion
Outdoor Voices’ return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning activewear or accessories, having the necessary documentation and following the outlined procedures will help streamline the experience. Outdoor Voices’ commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.
What if Outdoor Voices refuses your return?
Start by asking for a manager or contacting Outdoor Voices customer service with your order number. If that fails, two things can still get your money back:
- Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
- A chargeback. If Outdoor Voices does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.
Returning a Outdoor Voices purchase made with Affirm, Klarna or Afterpay
If you paid with a buy now, pay later plan, you still return the item to Outdoor Voices under its normal policy. Once Outdoor Voices processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.
- Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
- Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
- Compare the trade-offs in buy now, pay later vs credit cards.
Frequently asked questions
Can I return an online purchase to any Outdoor Voices store?
No. Outdoor Voices does not offer in-store returns. Returns are by mail only, and a $7 return fee is deducted from your refund.
What if I lost my receipt? Can I still return an item to Outdoor Voices?
Outdoor Voices requires proof of purchase for returns.
Are there any items that have a different return period than the standard 30 days?
Yes, certain items like final sale items and gift cards have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Outdoor Voices’ website.
How does Outdoor Voices handle returns of items purchased with a gift card?
When returning an item purchased with an Outdoor Voices gift card, the refund will generally be credited back to an Outdoor Voices gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.
Key takeaways
- Outdoor Voices offers a 30-day return window for most items, providing ample time for customers to return purchases.
- Specific items like final sale items and gift cards have different return periods or conditions.
- Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
- Items should be returned in new, unused condition with all original packaging and accessories.
- Returns are by mail only, and a $7 return fee is deducted from your refund. Exchanges are free.
- Special return conditions apply to items like worn or used products and final sale items.
- Outdoor Voices provides options for refunds or exchanges, typically processed to the original form of payment.
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