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Trustco Bank (Company)

Strongly not recommended8 total votes across 4 products

1 users recommend

7 users don't recommend

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Strongly not recommended
8 Reviews
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Trustco Bank Review

Trustco Bank was founded in 1902 and is based in Schenectady, NY.

Learn more about Trustco Bank and its products by browsing the services it offers. You can also read our community reviews and hear what others have to say about their experience with Trustco Bank.

SuperMoney Disclosure: SuperMoney.com is an independent, advertising-supported service. The owner of this website may be compensated in exchange for featured placement of certain sponsored products and services, or your clicking on links posted on this website. Read more...

Editorial Disclaimer: Editorial and user-generated content on this page is not provided or commissioned by the issuer. Opinions expressed here are the author's alone and have not been approved or otherwise endorsed by any financial institution, including those that are advertising partners.

Message from Trustco Bank

Trustco Bank has been the low cost provider of high quality products and services since opening for business in 1902 in the upstate town of Schenectady, New York. Throughout this time Trustco Bank has remained true to core banking principles and did not get caught up in any of the latest banking fads that have caused so many other banks to close their doors over the years.

The Bank believes in old school, personal service and welcomes each customer by name as they enter the branch. Offering a wide variety of great deposit and loan products, the bank specializes in residential mortgage lending.

Contact

Headquarters

PO Box 1082

Schenectady, NY 12301

(800) 670-3110

Email Support

SuperMoney Net Recommendation Score

SuperMoney users don't recommend this product, giving it a user recommendation score of -75, or 1.5 on a 5-point rating scale.

-75

-1000+100

No one recommends

Everyone recommends

The recommendation score reflects customer satisfaction with a provider. A score of +100 means every customer recommends the provider, while -100 means none of them do. These scores are based entirely on community member votes and are not influenced by partner compensation. SuperMoney removes fake reviews when detected.

Trustco Bank Community Reviews

Would you recommend Trustco Bank to your friends?

Anonymous

Nov 2, 2022

May or may not recommend

Review for Trustco Bank Home Town Free Checking

Greedy scummy bank they love to hit you with over draft fees. Antiquated atms just a horrible bank

Marc M.

Jan 11, 2022

May or may not recommend

Review for Trustco Bank Home Town Free Checking

Horrible bank, do not use. They love to bang your for hidden fees. Horrible attitudes by most branch managers as well. No customer service department so no one cares how they treat customers. Stay away if you’re smart.

Anonymous

Aug 10, 2021

May or may not recommend

Review for Trustco Bank Home Town Free Checking

Trustco cancelled my card because of a dispute on my account. They do not notify you that they put a hold on your card so if it happens on a weekend you are out of luck and look like a fool when your card is declined in front of everyone and leaves you without access to YOUR money. Worst bank ever and customer service is a joke!

Anonymous

Mar 12, 2019

May or may not recommend

Review for Trustco Bank Home Town Premier Checking

I joined Trustco Bank in Feb 2019 because they have a totally free checking account with no fees or minimum balances. At first I thought this is to good to be true, but it's 100% free. The staff at the Orange City branch is superb. They are always friendly, courteous and know me by name.

Anonymous

Oct 12, 2018

May or may not recommend

Review for Trustco Bank Home Town Premier Checking

Countless errors made. Checks were sent a 15-year-old address (great finding that out and having to cancel all of them before someone started using them!). I took over my parents' accounts as estate executor and as my mother's power of attorney, and they refused me access periodically, when their customer service couldn't find my name listed in their system (sometimes they could and sometimes they couldn't, but it ...Show More

Showing 5 of 8 reviews