Society6 Return Policy (2026): Window, Receipt Rules & Exceptions

Q: How does Society6 handle returns of items purchased with a gift card?

When returning an item purchased with a Society6 gift card , the refund will generally be credited back to a Society6 gift card. This process ensures that you can conveniently use the refunded amount for future purchases. Key takeaways Society6 offers a 30-day return window from delivery for most... Learn More at SuperMoney.com

Last updated 10/22/2026 by

SuperMoney Team

Edited by

Andrew Latham

Summary:

Society6 offers a return policy that aims to provide satisfaction for its customers, allowing returns within 30 days of delivery for most items. The policy includes specific conditions for different types of products, such as artwork, furniture, and apparel. By understanding Society6’s return policy, customers can ensure a smooth and hassle-free return experience.

Society6 return policy at a glance

Return window	30 days from delivery (unused, original condition)
Online orders in store	Via online Returns Center; label valid 15 days
Return shipping	$7.95 deducted from refund; original shipping not refunded
Restocking fee	None stated
Exceptions	Final sale: furniture (benches, stools, tables), eGift cards, orders of 20+ items, wholesale
Holiday returns	None stated
Refunds	Original payment, 5-10 business days to appear after processing
Last verified	October 2026, against Society6’s return policy

Paid by card? Return protection may cover you past the window

A few cards refund items a store won't take back. Compare cards and the purchase and return protections they include.

Compare Credit Cards

What is Society6’s return policy?

Society6, a popular online marketplace for unique artwork and home decor, provides a return policy designed to meet various customer needs. Most items can be returned within 30 days of delivery if they are unused and in original condition. The company is headquartered in Santa Monica, California, USA. This article delves into the specifics of Society6’s return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Understanding Society6’s return policy

Society6’s return policy covers most items purchased online, providing a 30-day return window from delivery. Customers can return items by following the steps outlined on Society6’s website. It’s important to note that items must be in their original condition, including packaging and accessories, to qualify for a return. Understanding these general guidelines and procedures will help ensure a smooth return experience.

How to return an item to Society6

Returning an item to Society6 can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Most items can be returned within 30 days of delivery. Furniture (benches, stools and tables), eGift cards, orders of 20 or more items and wholesale orders are final sale.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, manuals, and accessories. This preparation is crucial for the item to be accepted for return. Items that show signs of use or damage may not be eligible for a refund.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process. You do not need a paper receipt, since returns start from your order online.

Choose your return method

Start the return in Society6’s online Returns Center to print the return shipping label. The label is valid for 15 days. A $7.95 return shipping fee is deducted from your refund, and original shipping is not refunded.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. Society6 recommends using a trackable shipping service to ensure the item is returned safely.

Receive your refund or exchange

Once the return is processed, you receive a refund to your original form of payment. It can take 5 to 10 business days to appear. Society6 does not offer exchanges, so return the item and place a new order.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Artwork and prints

Artwork and prints must be returned within 30 days of delivery. Ensure the items are in their original condition and packaging to qualify for a return. Any signs of wear or damage may void the return eligibility.

Furniture

Furniture, including benches, stools and tables, is final sale and cannot be returned.

Apparel and accessories

Apparel and accessories should be returned unworn, with all original tags attached, within 30 days of delivery. Items that have been worn, washed, or altered are not eligible for return.

Custom and special order items

Custom and special order items may not be eligible for return or may incur a restocking fee. It’s advisable to confirm the return policy for these items before completing the purchase. These items are often made to order, which limits return options.

Sale items

Sale items may have different return conditions, often including a shorter return window or final sale designation. Check the return policy at the time of purchase for specific details. Final sale items are generally not eligible for return or exchange.

Pro Tips

Returning items to Society6 can be smooth and efficient if you follow these tips:

Always keep your receipt or proof of purchase handy.
Inspect items upon delivery to ensure they are in good condition.
Initiate returns through Society6’s website to get a return shipping label.
Furniture is final sale, so be sure before you buy it.
Double-check the return policy for custom and sale items before making a purchase.

Conclusion

Society6’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning artwork or apparel, having the necessary documentation and following the outlined procedures will help streamline the experience. Society6’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

What if Society6 refuses your return?

Start by asking for a manager or contacting Society6 customer service with your order number. If that fails, two things can still get your money back:

Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
A chargeback. If Society6 does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.

Returning a Society6 purchase made with Affirm, Klarna or Afterpay

If you paid with a buy now, pay later plan, you still return the item to Society6 under its normal policy. Once Society6 processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.

Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
Compare the trade-offs in buy now, pay later vs credit cards.

Frequently asked questions

Can I return an online purchase to Society6?

Yes, most items purchased online at Society6.com are eligible for return. Start the return process on Society6’s website to get a return shipping label. Ensure that the items meet the return criteria before initiating the return.

What if I lost my receipt? Can I still return an item to Society6?

You do not need a receipt. Society6 orders are placed online, so you start the return from the online Returns Center using your order details.

Are there any items that cannot be returned within the standard 30 days?

Yes. Furniture (benches, stools and tables), eGift cards, orders of 20 or more items and wholesale orders are final sale. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Society6’s website.

How does Society6 handle returns of items purchased with a gift card?

When returning an item purchased with a Society6 gift card, the refund will generally be credited back to a Society6 gift card. This process ensures that you can conveniently use the refunded amount for future purchases.

Key takeaways

Society6 offers a 30-day return window from delivery for most unused items.
Furniture, eGift cards, orders of 20 or more items and wholesale orders are final sale.
Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
Items should be returned in new, unused condition with all original packaging and accessories.
Customers can return items by following the return instructions on Society6’s website.
Special return conditions apply to items like custom orders and sale items.
Refunds go to the original form of payment, minus a $7.95 return shipping fee. Society6 does not offer exchanges.

More home and furniture return policies

Browse all stores: 701 store return policies, A to Z

Never miss a return window. Return-deadline reminders are coming to the SuperMoney app. Get the app today to see purchases from all your accounts in one place. Get the SuperMoney app

Show Article Sources

Share this post:

Add

as a preferred source on Google

Table of Contents