Staples Return Policy (2026): Window, Receipt Rules & Exceptions

Q: How does Staples handle returns of items purchased with a gift card?

When returning an item purchased with a Staples gift card , the refund will generally be credited back to a Staples gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online. Key takeaways Staples lets you return office supplies... Learn More at SuperMoney.com

Last updated 10/22/2026 by

SuperMoney Team

Edited by

Andrew Latham

Summary:

Staples return policy offers a flexible and customer-friendly approach, accommodating a variety of products. Office supplies can be returned at any time, while technology and furniture have a 14-day window. Special conditions apply to certain items like electronics, software, and custom orders, each with specific return guidelines. Understanding the details of Staples’ return policy helps ensure a smooth and hassle-free return process for customers.

Staples return policy at a glance

Return window	Office supplies any time; technology and furniture 14 days; AppleCare+ 30 days
Receipt	Receipt or packing slip; without one, store credit at lowest price in last 30 days with ID
Online orders in store	Yes, online and in-store purchases follow the same terms
Restocking fee	None stated
Exceptions	Opened software and downloads, opened ink/toner, opened headphones, gift cards; custom furniture only if defective
Holiday returns	Page still shows 2019 holiday dates (stale); no current extension stated
Refunds	Original payment method
Last verified	October 2026, against Staples’s return policy

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What is Staples’ return policy

Staples, a leading office supply retailer, provides a return policy designed to be convenient and flexible for its customers. Office supplies can be returned at any time, and technology and furniture within 14 days, so customers have time to decide if their purchases meet their needs. This article explores the specifics of Staples’ return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Understanding Staples’ return policy

Staples’ return policy covers most items purchased in-store and online, with no time limit on office supplies and a 14-day window for technology and furniture. Customers can return items either in-store or by mail, depending on the nature of the purchase. This section will explore the general guidelines and procedures for returning items to Staples.

How to return an item to Staples

Returning an item to Staples can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Office supplies can be returned at any time. Technology and furniture must be returned within 14 days, and AppleCare+ within 30 days.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, manuals, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on Staples’ website and print the return shipping label.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store returns, the staff will guide you through the process.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Electronics

Electronics, such as computers, tablets, and printers, must be returned within 14 days of purchase. It’s important to keep all original packaging and accessories to ensure eligibility for return.

Software and downloadable products

Opened software and downloadable products are not returnable. Customers should check the compatibility and requirements before purchase to avoid issues.

Custom and special order items

Custom and special order items may not be eligible for return or may incur a restocking fee. It’s advisable to confirm the return policy for these items before completing the purchase.

Furniture

Furniture items have a 14-day return window and must be returned in new, unused condition with all original packaging and accessories.

Pro tip

To ensure a smooth return process at Staples:

Always keep your receipt or proof of purchase handy.
Inspect items upon delivery to ensure they are in good condition.
Initiate returns for online purchases through Staples’ website to get a return shipping label.

Conclusion

Staples’ return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning electronics, furniture, or office supplies, having the necessary documentation and following the outlined procedures will help streamline the experience. Staples’ commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

What if Staples refuses your return?

Start by asking for a manager or contacting Staples customer service with your order number. If that fails, two things can still get your money back:

Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
A chargeback. If Staples does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.

Returning a Staples purchase made with Affirm, Klarna or Afterpay

If you paid with a buy now, pay later plan, you still return the item to Staples under its normal policy. Once Staples processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.

Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
Compare the trade-offs in buy now, pay later vs credit cards.

Frequently asked questions

Can I return an online purchase to any Staples store?

Yes, most items purchased online at Staples.com are eligible for return at any Staples store location. Bring the item along with the packing slip or the digital receipt from your Staples.com account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to Staples?

Yes, but without a receipt or packing slip you get store credit, not a refund. The credit is based on the item’s lowest price in the last 30 days, and you need to show ID.

Are there any items that have a different return period than others?

Yes. Office supplies can be returned at any time, technology and furniture within 14 days, and AppleCare+ within 30 days. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Staples’ website.

How does Staples handle returns of items purchased with a gift card?

When returning an item purchased with a Staples gift card, the refund will generally be credited back to a Staples gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

Staples lets you return office supplies at any time.
Specific items like electronics and furniture have different return periods, usually 14 days.
Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
Items should be returned in new, unused condition with all original packaging and accessories.
Customers can return items in-store or via mail, with instructions available on Staples’ website for online purchases.
Special return conditions apply to items like software, custom orders, and hazardous materials.
Staples provides options for refunds or exchanges, typically processed to the original form of payment.

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