The RoomPlace Return Policy (2026): Window, Receipt Rules & Exceptions

Last updated 10/22/2026 by

SuperMoney Team

Edited by

Andrew Latham

Summary:

The Room Place’s return policy offers a 5-day return window for most items, with a 20% restocking fee and no refund of delivery charges. Understanding these details ensures a smooth return experience.

The RoomPlace return policy at a glance

Return window	5 days from delivery (unused, original packaging); mattresses 90-day comfort guarantee
Return shipping	Delivery charges non-refundable
Restocking fee	20% restocking fee
Exceptions	Damage must be reported within 3 days; mattress guarantee needs protector on same invoice, 21-night minimum
Last verified	October 2026, against The RoomPlace’s return policy

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What is The Room Place’s return policy?

The Room Place offers a clear and concise return policy designed to provide customers with peace of mind. Customers have 5 days from the date of delivery to return most items, provided they are unused and in their original packaging. A 20% restocking fee applies, and delivery charges are not refunded.

Understanding The Room Place’s return policy

The Room Place, known for its wide range of furniture and home decor, provides a return policy aimed at ensuring customer satisfaction. This article delves into the specifics of The Room Place’s return policy, covering key points, exceptions, and practical tips for navigating the return process effectively.

How to return an item to The Room Place

Returning an item to The Room Place involves a few simple steps. Here’s a comprehensive guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 5-day return window. The Room Place’s policy is strict on this timeframe, so prompt action is necessary.

Prepare the item

Ensure the item is in its original, unused condition, with all original packaging, tags, and accessories. This preparation is crucial for the item to be accepted for return.

Initiate the return

Contact The Room Place’s customer service to initiate the return process. They will provide a Return Merchandise Authorization (RMA) number, which is required to process the return.

Customer Service Contact Information
Phone: +1 630-783-8000
Email: customerservice@theroomplace.com

Package the item securely

Use the original packaging or secure the item in a similarly sturdy box to protect it during shipping. Include the RMA number inside the package.

Ship the item

Follow the return instructions provided by The Room Place, including shipping the item to the designated return address. It’s recommended to use a trackable shipping method and insure the package for its full value.

Receive your refund or exchange

Once The Room Place receives and inspects the return, they will process your refund, exchange, or store credit within 2-3 weeks. Refunds are typically credited back to the original form of payment.

Exceptions to the standard return policy

While The Room Place’s return policy covers most items, certain exceptions and special conditions apply. Understanding these can help avoid any surprises.

Custom and special order items

Custom-made and special order pieces are typically non-returnable. However, The Room Place may offer partial refunds or exchanges on a case-by-case basis. It’s advisable to confirm the return policy for these items before purchase.

Clearance and final sale items

Clearance and final sale items may have different return conditions, often marked as final sale. Ensure you review the return policy for these items at the time of purchase.

Mattresses and bedding

Mattresses come with a 90-day comfort guarantee. To use it, you must sleep on the mattress for at least 21 nights, and a mattress protector must be on the same invoice.

Damaged or defective items

If an item arrives damaged or defective, contact The Room Place customer service immediately. They will provide instructions for returning the item and receiving a replacement or refund.

Pro Tips

To ensure a smooth return process with The Room Place:

Contact customer service promptly if you need to return an item.
Keep all original packaging and documentation.
Use a trackable and insured shipping method for returns.

Conclusion

The Room Place’s return policy is designed to ensure customer satisfaction while maintaining quality standards. By understanding the specific conditions and procedures, customers can navigate the return process smoothly. Whether returning a standard piece or dealing with a custom order, being informed and prepared can make the experience straightforward and efficient. The Room Place’s commitment to customer care shines through in their comprehensive return policy, allowing customers to shop with confidence.

What if The RoomPlace refuses your return?

Start by asking for a manager or contacting The RoomPlace customer service with your order number. If that fails, two things can still get your money back:

Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
A chargeback. If The RoomPlace does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.

Returning a The RoomPlace purchase made with Affirm, Klarna or Afterpay

If you paid with a buy now, pay later plan, you still return the item to The RoomPlace under its normal policy. Once The RoomPlace processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.

Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
Compare the trade-offs in buy now, pay later vs credit cards.

Frequently asked questions

Can I return a custom order sofa?

Custom order sofas are generally non-returnable due to their personalized nature. However, The Room Place may offer a partial refund or exchange depending on the circumstances. It’s best to discuss these details with customer service before purchasing a custom order item.

What if my item was a gift?

If the item was a gift, The Room Place can offer store credit or an exchange. Ensure the item is within the return window and in its original condition.

How are clearance item returns handled?

Clearance items are often marked as final sale and may not be eligible for return. It’s important to review the return policy for these items at the time of purchase.

Can I return a mattress?

Mattresses are covered by a 90-day comfort guarantee. You must sleep on the mattress for at least 21 nights first, and a mattress protector must have been bought on the same invoice.

Key takeaways

The Room Place offers a 5-day return window for most items, with a 20% restocking fee.
Custom and clearance items may not be eligible for returns.
Contact customer service promptly to initiate a return.
Ensure items are returned in their original, unused condition with all packaging and documentation.
Use trackable and insured shipping methods for returns.
Damaged or defective items should be reported immediately to customer service.

More home and furniture return policies

Browse all stores: 701 store return policies, A to Z

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