Under Armour Return Policy (2026): Window, Receipt Rules & Exceptions

Last updated 10/22/2026 by

SuperMoney Team

Edited by

Andrew Latham

Summary:

Under Armour’s return policy is designed to accommodate customer needs with a standard 60-day return window for most items. Exceptions apply to customized products and items marked as final sale. Understanding the details of Under Armour’s return policy ensures a smoother and more efficient return experience for customers.

Under Armour return policy at a glance

Return window	60 days from purchase (unworn, unwashed, tags, shoe box)
Receipt	Proof of purchase required
Online orders in store	Yes, online orders to Brand House or Factory House stores with receipt, card, or by mail
Return shipping	Free returns within 60 days (UPS or Happy Returns drop-off)
Restocking fee	None stated
Exceptions	Gear worn, used, washed or altered; partner retailer purchases go to that retailer; gift cards
Holiday returns	Typically 90 days for orders placed Nov 1 to Dec 31
Refunds	Original payment after warehouse processing, up to 14 business days
Last verified	October 2026, against Under Armour’s return policy

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What is Under Armour’s return policy

Under Armour, a leading athletic apparel and accessories retailer, offers a return policy aimed at providing flexibility and convenience for its customers. With a standard 60-day return period for most items, Under Armour ensures that customers have sufficient time to decide if their purchases meet their expectations. This article explores the specifics of Under Armour’s return policy, highlighting key points, exceptions, and tips for navigating the return process effectively.

Understanding Under Armour’s return policy

Under Armour’s return policy covers most items purchased in-store and online, providing a 60-day return window. Customers can return items either in-store or via mail, depending on the nature of the purchase. This section will explore the general guidelines and procedures for returning items to Under Armour.

How to return an item to Under Armour

Returning an item to Under Armour can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 60-day return window or the specific return period for exceptions like customized products and final sale items.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, manuals, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on Under Armour’s website and print the return shipping label.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store returns, the staff will guide you through the process.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds go back to your original form of payment after the warehouse processes your return, which can take up to 14 business days.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Customized products

Customized products, such as personalized apparel or footwear, are generally not eligible for return unless there is a manufacturing defect. It’s important to check the specific return policy for these items at the time of purchase.

Final sale items

Items marked as final sale cannot be returned or exchanged. Customers should be aware of this condition before completing their purchase.

Gift cards

Gift cards are non-returnable and non-refundable. They can be used for future purchases either in-store or online.

Pro Tips

Returning items to Under Armour can be smooth and efficient if you follow these tips:

Always keep your receipt or proof of purchase handy.
Inspect items upon delivery to ensure they are in good condition.
Initiate returns for online purchases through Under Armour’s website to get a return shipping label.
For customized products, double-check the return eligibility before purchase.

Conclusion

Under Armour’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a pair of sneakers or a customized jersey, having the necessary documentation and following the outlined procedures will help streamline the experience. Under Armour’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

What if Under Armour refuses your return?

Start by asking for a manager or contacting Under Armour customer service with your order number. If that fails, two things can still get your money back:

Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
A chargeback. If Under Armour does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.

Returning a Under Armour purchase made with Affirm, Klarna or Afterpay

If you paid with a buy now, pay later plan, you still return the item to Under Armour under its normal policy. Once Under Armour processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.

Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
Compare the trade-offs in buy now, pay later vs credit cards.

Frequently asked questions

Can I return an online purchase to any Under Armour store?

Yes, most items purchased online at Under Armour’s website are eligible for return at any Under Armour store location. Bring the item along with the packing slip or the digital receipt from your online account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to Under Armour?

Under Armour requires proof of purchase, such as a receipt or order confirmation, to process a return. Keep one of them until you are sure you are keeping the item.

Are there any items that have a different return period than the standard 60 days?

Yes, certain items like customized products and final sale items have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Under Armour’s website.

How does Under Armour handle returns of items purchased with a gift card?

When returning an item purchased with an Under Armour gift card, the refund will generally be credited back to an Under Armour gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

Under Armour offers a 60-day return window for most items, providing ample time for customers to return purchases.
Specific items like customized products and final sale items have different return periods or conditions.
Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
Items should be returned in new, unused condition with all original packaging and accessories.
Customers can return items in-store or via mail, with instructions available on Under Armour’s website for online purchases.
Gift cards are non-returnable and non-refundable, usable for future purchases.
Special return conditions apply to customized products and items marked as final sale.
Under Armour provides options for refunds or exchanges, typically processed to the original form of payment or gift card.

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