Figs Return Policy (2026): Window, Receipt Rules & Exceptions

Q: How does Figs handle returns of items purchased with a gift card?

When returning an item purchased with a Figs gift card , the refund will generally be credited back to a Figs gift card. This process ensures that you can conveniently use the refunded amount for future purchases on the Figs website. Key takeaways Figs offers a 30-day return window for most items... Learn More at SuperMoney.com

Last updated 10/22/2026 by

SuperMoney Team

Edited by

Andrew Latham

Summary:

Figs return policy provides a user-friendly and flexible approach, ensuring customer satisfaction. With a standard 30-day return window, Figs makes it easy for customers to return items. This article delves into the specifics of the Figs return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Figs return policy at a glance

Return window	30 days for a refund (60 days for exchange or store credit)
Receipt	Order number needed to start a return; receipt not stated
Online orders in store	Online returns portal only; in-store not addressed
Return shipping	Free for $50+ orders (banner); prepaid for defects; otherwise not stated
Exceptions	Custom, final sale, embroidered, 'Stylist Pull' items; worn or damaged goods may be refused
Refunds	Original payment, up to 10 business days after receipt (card issuer dependent)
Last verified	October 2026, against Figs’s return policy

Figs, known for its high-quality medical apparel, offers a return policy that is designed to be simple and customer-friendly. With a 30-day return period for most items, Figs ensures that customers have sufficient time to decide if their purchases meet their expectations. This article explores the details of the Figs return policy, including guidelines, exceptions, and helpful tips for a smooth return process.

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Understanding Figs return policy

Figs’ return policy covers most items purchased directly from their website, providing a 30-day return window. Customers can return items by mail, and this section will outline the general guidelines and procedures for returning items to Figs.

General return guidelines

Figs allows returns for most items within 30 days of purchase, provided the items are in new, unused condition with all original packaging and tags. Items must be free from any wear and tear or damage.

Initiating a return

To initiate a return, customers need to follow these steps:

Go to the FIGS Returns Portal: Visit returns.wearfigs.com and select the items you wish to return or exchange.
Request a return: Fill out the necessary details in the return request form.
Print the return label: Receive a QR code for Happy Returns or a prepaid UPS return label that can be downloaded and printed.

Returning the item

Package the item securely and attach the return shipping label. Drop off the package at a Happy Returns or UPS location.

How to return an item to Figs

Returning an item to Figs can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Ensure your item is within the 30-day return window. Returns outside this period may not be accepted.

Prepare the item

Make sure the item is in new, unused condition with all original packaging, tags, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. Use the return shipping label provided by Figs.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Final sale items

Items marked as final sale are not eligible for return or exchange. Ensure you check the product details before purchasing.

Gift cards

Gift cards cannot be returned or exchanged for cash. They can only be used for future purchases on the Figs website.

Custom orders

Custom orders, including items with personalized embroidery, are not eligible for return. Confirm the return policy for custom items before completing the purchase.

Pro Tips

Returning items to Figs can be smooth and efficient if you follow these tips:

Always keep your receipt or proof of purchase handy.
Inspect items upon delivery to ensure they are in good condition.
Initiate returns through Figs’ website to get a return shipping label.
For custom or final sale items, confirm the return policy before purchasing.

Conclusion

Figs return policy is designed to be customer-friendly and flexible, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning medical apparel or accessories, having the necessary documentation and following the outlined procedures will help streamline the experience. Figs’ commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

What if Figs refuses your return?

Start by asking for a manager or contacting Figs customer service with your order number. If that fails, two things can still get your money back:

Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
A chargeback. If Figs does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.

Returning a Figs purchase made with Affirm, Klarna or Afterpay

If you paid with a buy now, pay later plan, you still return the item to Figs under its normal policy. Once Figs processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.

Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
Compare the trade-offs in buy now, pay later vs credit cards.

Frequently asked questions

Can I return an online purchase to any Figs store?

Currently, Figs does not operate physical stores, so all returns must be processed online through their website.

What if I lost my receipt? Can I still return an item to Figs?

You do not need a paper receipt, but you do need your order number to start a return in the Figs returns portal.

Are there any items that have a different return period than the standard 30 days?

Yes. The 30-day window applies to refunds. For an exchange or store credit, Figs gives you 60 days. Final sale and custom items, including embroidered pieces, cannot be returned at all.

How does Figs handle returns of items purchased with a gift card?

When returning an item purchased with a Figs gift card, the refund will generally be credited back to a Figs gift card. This process ensures that you can conveniently use the refunded amount for future purchases on the Figs website.

Key takeaways

Figs offers a 30-day return window for most items, providing ample time for customers to return purchases.
Specific items like final sale and custom orders may not be eligible for return.
Proof of purchase, such as a receipt or order confirmation, is crucial for a smooth return process.
Items should be returned in new, unused condition with all original packaging and tags.
Customers must return items by mail, with instructions available on Figs’ website for online purchases.
Refunds are typically processed to the original form of payment or a Figs gift card.

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