I Love Wallpaper Return Policy (2026): Window, Receipt Rules & Exceptions

Q: How does I Love Wallpaper handle returns of items purchased with a gift card?

When returning an item purchased with a gift card , the refund will generally be credited back to a gift card. This ensures that the refunded amount can be used for future purchases either in-store or online. Key takeaways I Love Wallpaper offers a 30-day return window for most items, providing... Learn More at SuperMoney.com

Last updated 10/22/2026 by

SuperMoney Team

Edited by

Andrew Latham

Summary:

I Love Wallpaper offers a customer-friendly return policy with a standard 30-day return window for most items. Certain exceptions apply, particularly to custom orders and sale items, each with specific return conditions. Understanding the nuances of I Love Wallpaper’s return policy ensures a smoother and more efficient return experience for customers.

I Love Wallpaper return policy at a glance

Return window	30 days from delivery (US returns must reach the UK warehouse; unopened rolls)
Receipt	Order invoice or note with order number
Online orders in store	Mail only, to a Hartlepool, UK address
Return shipping	Customer pays postage and insurance (UK label of GBP 6 is UK-only)
Restocking fee	None stated
Exceptions	Opened paint/test pots, samples, opened tools, rolls not in unopened packaging
Refunds	US returns refunded only as gift card or credit note, not cash
Last verified	October 2026, against I Love Wallpaper’s return policy

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What is I Love Wallpaper’s return policy?

I Love Wallpaper, a leading retailer in home decor based in the UK, provides a flexible return policy designed to accommodate the diverse needs of its customers. Whether you’ve purchased a bold statement wallpaper or a subtle decorative border, knowing the specifics of the return process can save you time and hassle. This article dives into the details of I Love Wallpaper’s return policy, highlighting key points, exceptions, and tips for navigating the process efficiently.

Understanding I Love Wallpaper’s return policy

I Love Wallpaper offers a standard 30-day return window for most items. US returns go back by mail to its warehouse in Hartlepool, UK, and must arrive within 30 days of delivery. This policy provides customers with ample time to decide whether their chosen products meet their expectations. However, specific conditions apply to certain items, which we will explore in detail. It’s crucial to review these conditions carefully to ensure that your return process is as smooth as possible.

How to return an item to I Love Wallpaper

Returning an item to I Love Wallpaper is straightforward if you follow the proper steps. Here’s a comprehensive guide to ensure a smooth return experience:

Steps for returning items

Check the return window

Ensure your item is within the 30-day return window. This timeframe begins from the date you receive the item. Exceeding this window may result in the rejection of your return request.

Prepare the item

The item should be in new, unused condition, with all original packaging, manuals, and accessories intact. This preparation is crucial to have your return accepted. Items that show signs of use or damage may not qualify for a refund or exchange.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. Proof of purchase is necessary to verify the transaction and expedite the return process. Without it, processing your return might be delayed or declined.

Choose your return method

Returns are by mail only. US customers send items to the I Love Wallpaper warehouse in Hartlepool, UK, with the order invoice or a note showing the order number.

Follow return instructions

Package the item securely according to the instructions provided by I Love Wallpaper, then ship it back using a trackable shipping method. US customers pay the postage and insurance. Using a trackable shipping method helps avoid disputes in case the item gets lost in transit.

Receive your credit

US returns are refunded only as a gift card or credit note, not as cash back to your original form of payment.

Exceptions to the standard return policy

While the 30-day return policy applies to most items, certain categories are subject to different conditions:

Custom orders

Custom or made-to-order items are non-returnable due to their personalized nature. These products are created specifically for your order and are not eligible for return or exchange unless defective. This policy is standard for custom-made products to protect the company from losses due to resale difficulties.

Sale items

Items purchased on sale may have different return conditions, often being non-refundable or exchangeable only. It’s important to check the specific return policy at the time of purchase. Sale items typically have stricter return policies due to their discounted nature.

Damaged or defective items

If your item arrives damaged or defective, report the issue to I Love Wallpaper within 7 days of receipt to arrange for a replacement or refund. Be sure to include photos of the damage when contacting customer service. Prompt reporting of damages helps ensure a swift resolution.

International returns

For customers outside the UK, returns may involve additional considerations, such as international shipping costs. Customers are responsible for these costs unless the return is due to an error on I Love Wallpaper’s part. International returns often require more time and involve higher costs, so it’s advisable to review the return policy thoroughly.

Pro tips

Returning items to I Love Wallpaper can be smooth and efficient if you follow these tips:

Always keep your receipt or proof of purchase handy.
Inspect items upon delivery to ensure they are in good condition.
For online purchases, initiate returns through I Love Wallpaper’s website or customer service to obtain a return authorization.
Use a trackable shipping method for mail returns to ensure the item arrives safely.
For international returns, be aware of any additional shipping costs or taxes that may apply.

Conclusion

I Love Wallpaper’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether you’re returning a single roll of wallpaper or dealing with a more complex custom order, having the necessary documentation and following the outlined procedures will help streamline the experience. I Love Wallpaper’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

What if I Love Wallpaper refuses your return?

Start by asking for a manager or contacting I Love Wallpaper customer service with your order number. If that fails, two things can still get your money back:

Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
A chargeback. If I Love Wallpaper does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.

Returning a I Love Wallpaper purchase made with Affirm, Klarna or Afterpay

If you paid with a buy now, pay later plan, you still return the item to I Love Wallpaper under its normal policy. Once I Love Wallpaper processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.

Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
Compare the trade-offs in buy now, pay later vs credit cards.

Frequently asked questions

Where is I Love Wallpaper headquartered?

I Love Wallpaper is headquartered in Hartlepool, United Kingdom. Their registered office address is:

I Love Wallpaper
Unit 8 Oakesway Trading Estate
Hartlepool, TS24 0RE, United Kingdom
Make sure to check the official website for the most updated address or any changes in their headquarters location.

Can I return an online purchase to any I Love Wallpaper store?

I Love Wallpaper primarily operates online, so most returns are processed through mail. However, customers can contact customer service for assistance with returns.

What if I lost my receipt? Can I still return an item to I Love Wallpaper?

If you lose your receipt, you can still return an item by providing your order number or the credit card used for the purchase. Contact customer service for assistance if needed.

Are there any items that have a different return period than the standard 30 days?

Yes, certain items such as custom orders and sale items may have different return policies. Be sure to check these details at the time of purchase or on the I Love Wallpaper website.

How does I Love Wallpaper handle returns of items purchased with a gift card?

When returning an item purchased with a gift card, the refund will generally be credited back to a gift card. This ensures that the refunded amount can be used for future purchases either in-store or online.

Key takeaways

I Love Wallpaper offers a 30-day return window for most items, providing ample time for customers to return purchases.
Specific items like custom orders and sale items may have different return periods or conditions.
Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
Items should be returned in new, unused condition with all original packaging and accessories.
Customers can return items by mail, with instructions available on I Love Wallpaper’s website for online purchases.
International returns may have additional conditions, including higher shipping costs.

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