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Ikea’s Return Policy: Everything You Need to Know

Last updated 07/03/2024 by

Bamigbola Paul

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Fact checked by

Ikea’s return policy offers a standard 365-day return window for most items, providing flexibility for customers. Specific conditions apply to products like mattresses and custom-made items. Understanding Ikea’s return guidelines ensures a smooth and efficient return experience.
Ikea, a global leader in home furnishings, is known for its customer-friendly return policy. With a generous 365-day return period for most items, Ikea allows customers ample time to decide if their purchases meet their needs. This article explores the details of Ikea’s return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

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Understanding Ikea’s return policy

Ikea’s return policy covers most items purchased in-store and online, providing a 365-day return window. Customers can return items either in-store or via mail, depending on the nature of the purchase. This section will explore the general guidelines and procedures for returning items to Ikea.

How to return an item to Ikea

Returning an item to Ikea can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Check the return window

Verify that your item is within the 365-day return window or the specific return period for exceptions like mattresses and custom-made items.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, tags, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on Ikea’s website and print the return shipping label.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store returns, the staff will guide you through the process.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.


Mattresses can be returned within 365 days of purchase if they are in good condition. Ensure the item is in its original condition and includes all accompanying documentation.

Custom-made items

Custom-made items may not be eligible for return or may incur a restocking fee. Confirm the return policy for these items before completing the purchase.

Perishable goods

Perishable goods, such as food items, are not eligible for return.

As-is items

Items purchased from the As-Is section are final sale and cannot be returned.

Gift cards

Gift cards are non-refundable and cannot be returned.

Pro tips

Following these tips can help ensure a hassle-free return process at Ikea:
  • Always keep your receipt or proof of purchase handy.
  • Inspect items upon delivery to ensure they are in good condition.
  • Initiate returns for online purchases through Ikea’s website to get a return shipping label.
  • For large items like furniture, contact Ikea’s customer service for assistance with returns.


Ikea’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a mattress or a simple household item, having the necessary documentation and following the outlined procedures will help streamline the experience. Ikea’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

Frequently asked questions

Can I return an online purchase to any Ikea store?

Yes, most items purchased online at are eligible for return at any Ikea store location. Bring the item along with the packing slip or the digital receipt from your account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to Ikea?

Ikea offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard 365 days?

Yes, certain items like mattresses, custom-made items, and perishable goods have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Ikea’s website.

How does Ikea handle returns of items purchased with a gift card?

When returning an item purchased with an Ikea gift card, the refund will generally be credited back to an Ikea gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

  • Ikea offers a 365-day return window for most items, providing ample time for customers to return purchases.
  • Specific items like mattresses and custom-made items have different return periods.
  • Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
  • Items should be returned in new, unused condition with all original packaging and accessories.
  • Customers can return items in-store or via mail, with instructions available on Ikea’s website for online purchases.
  • As-Is section items are final sale and cannot be returned.
  • Special return conditions apply to items like perishable goods and custom-made items.
  • Ikea provides options for refunds or exchanges, typically processed to the original form of payment.

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