JustFab Return Policy (2026): Window, Receipt Rules & Exceptions

Q: How does JustFab handle returns of items purchased with a gift card?

When returning an item purchased with a JustFab gift card , the refund will generally be credited back to a store credit, not refunded to the gift card or as cash. This ensures that the value can be used for future purchases on the site. Key takeaways JustFab offers a 60-day return window for most... Learn More at SuperMoney.com

Last updated 10/22/2026 by

SuperMoney Team

Edited by

Andrew Latham

Summary:

JustFab’s return policy provides customers with a 60-day window to return or exchange items, provided they are in new, unused condition with original packaging. This policy includes specific guidelines for items purchased using JustFab credits and certain exceptions for promotional or final sale items. This article offers a detailed guide to navigating JustFab’s return process, including accurate contact information and practical tips for a smooth return experience.

JustFab return policy at a glance

Return window	60 days from shipment (new, unused, tags attached)
Online orders in store	Mail only (label from My Account > Orders & Returns)
Return shipping	$9 from AK, HI, PR, APO/FPO; otherwise none stated
Restocking fee	None stated
Exceptions	Some promotional items final sale; store/VIP credit refunded as credit only
Refunds	Starts on warehouse receipt; contact JustFab after 10 business days
Last verified	October 2026, against JustFab’s return policy

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What is JustFab’s return policy?

JustFab offers a return policy that is designed to be both flexible and customer-friendly. Customers can return or exchange items within 60 days of the shipment date, as long as the items are in new, unused condition and include all original packaging. Returns and exchanges are available for most items; however, there are exceptions, especially for items bought during special promotions or marked as final sale. The goal of this policy is to ensure customer satisfaction while providing clear and concise guidelines for returns.

Understanding JustFab’s return policy

JustFab’s return policy applies to most items purchased through their website. Customers have 60 days from the shipment date to return items that are in new, unused condition with original packaging. This includes shoes, apparel, and accessories. It’s essential to retain all original tags and accessories to qualify for a return. Returns go by mail: you print a return label from your JustFab account and drop the package off with the named shipping provider. This section will explore the return process in detail, including exceptions to the policy and additional tips for a hassle-free return process.

How to return an item to JustFab

Returning an item to JustFab is straightforward if you follow the correct steps. Here’s a comprehensive guide to ensure a smooth return process.

Steps for returning items

Check the return window

Ensure that your item is within the 60-day return window. This period begins on the date the item was shipped, not the date it was received. Items returned outside of this window may not be eligible for a return or exchange.

Prepare the item

Before returning, make sure the item is in new, unused condition with all original packaging, tags, and accessories intact. This is crucial for the return to be accepted. For footwear, it is recommended to try on shoes on a carpeted surface to prevent scuffs and scratches.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. These documents are essential for verifying the purchase and facilitating the return process.

Choose your return method

JustFab returns are made by mail:

Shipping provider: Go to Orders & Returns in your JustFab account, print the return label, and drop the package off with the shipping provider named on the label.

Follow return instructions

Pack your items securely, attach the return label, and drop them off with the named shipping provider. Be sure to follow the specific instructions provided by JustFab to avoid any issues.

Receive your refund or exchange

Once your return is processed, you will receive a refund to your original form of payment or store credit, depending on how the purchase was made. Refund processing starts when the return reaches JustFab’s warehouse. If you have not seen your refund after 10 business days, contact JustFab.

Exceptions to the standard return policy

While JustFab’s standard return policy is accommodating, certain items have specific conditions or are ineligible for returns. Understanding these exceptions can save you time and ensure a hassle-free return experience.

Final sale and promotional items

Items purchased during special promotions or marked as final sale are generally not eligible for returns or exchanges. It is crucial to review the terms of any promotion before completing your purchase to avoid disappointment.

JustFab credits

Items purchased with JustFab credits can only be returned for store credit, not refunded to your credit card. This policy is in place to maintain the benefits of the JustFab membership program.

Return shipping fees

For customers in non-contiguous U.S. territories such as Alaska, Hawaii, Puerto Rico, and APO/FPO addresses, a return shipping fee of $9 applies. This fee is deducted from the refund amount unless the return is due to an error on JustFab’s part.

Pro tips

Returning items to JustFab can be smooth and efficient if you follow these tips:

Keep your receipt or order confirmation handy to speed up the return process.
Check the return policy for items purchased during promotions or sales.
Print your return label from the Orders & Returns page in your JustFab account.
Contact JustFab customer support if you have any questions or issues with your return.

Conclusion

JustFab’s return policy is designed to offer flexibility and convenience, ensuring customer satisfaction with their purchases. By understanding the specific conditions and steps for returning items, customers can enjoy a hassle-free return process. Returns go by mail, and following the guidelines provided will help you navigate the process smoothly. JustFab’s commitment to quality customer service is evident in their comprehensive return policy, making it easy for customers to shop with confidence.

What if JustFab refuses your return?

Start by asking for a manager or contacting JustFab customer service with your order number. If that fails, two things can still get your money back:

Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
A chargeback. If JustFab does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.

Returning a JustFab purchase made with Affirm, Klarna or Afterpay

If you paid with a buy now, pay later plan, you still return the item to JustFab under its normal policy. Once JustFab processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.

Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
Compare the trade-offs in buy now, pay later vs credit cards.

Frequently asked questions

Can I return an online purchase to any JustFab location?

JustFab does not have physical retail stores, so all returns must be processed online. Returns go by mail, using a return label from your JustFab account.

What if I lost my receipt? Can I still return an item to JustFab?

If you’ve lost your receipt, you can still return your item as long as you can provide proof of purchase, such as your order confirmation or the credit card used for the purchase. Contact JustFab customer support for assistance if needed.

Are there any items that cannot be returned to JustFab?

Yes, certain items, such as those purchased on final sale or through specific promotions, may not be eligible for return. Additionally, items purchased with JustFab credits can only be exchanged or returned for store credit.

How does JustFab handle returns of items purchased with a gift card?

When returning an item purchased with a JustFab gift card, the refund will generally be credited back to a store credit, not refunded to the gift card or as cash. This ensures that the value can be used for future purchases on the site.

Key takeaways

JustFab offers a 60-day return window for most items, provided they are in new, unused condition.
Returns go by mail, using a return label from your JustFab account.
Items purchased with JustFab credits can only be returned for store credit, not refunded to your credit card.
Final sale and promotional items may not be eligible for return, so check the terms carefully.
Non-contiguous U.S. customers may incur a $9 return shipping fee.

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