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Nike Return Policy: Hassle-Free Guide to Easy Returns

Last updated 07/03/2024 by

Bamigbola Paul

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Nike’s return policy is designed to provide flexibility and convenience to its customers, offering a 60-day return window for most items. Exceptions apply to specific product categories and conditions. Understanding Nike’s return policy ensures a hassle-free return experience, allowing customers to shop with confidence.

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What is Nike’s return policy?

Nike, a global leader in athletic footwear, apparel, and equipment, offers a return policy that aims to provide flexibility and convenience to its customers. With a standard 60-day return period for most items, Nike ensures that customers have ample time to decide if their purchases meet their expectations. This article delves into the specifics of Nike’s return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Understanding Nike’s return policy

Nike’s return policy covers most items purchased in-store and online, providing a 60-day return window. Customers can return items either in-store or via mail, depending on the nature of the purchase. This section will explore the general guidelines and procedures for returning items to Nike.

How to return an item to Nike

Returning an item to Nike can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 60-day return window or the specific return period for exceptions like customized items and products marked as final sale.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, tags, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Decide whether to return the item in-store or by mail. For in-store returns, bring the item to any Nike store location. For mail returns, start the process on Nike’s website and print the return shipping label.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store returns, the staff will guide you through the process.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Customized items

Customized items, such as Nike By You products, are typically not eligible for return unless they are defective.

Final sale items

Items marked as final sale cannot be returned or exchanged. Customers should be aware of these restrictions before completing their purchase.

Gift returns

Items received as gifts can be returned for a Nike gift card, provided they are in new, unused condition and accompanied by proof of purchase.

Faulty or defective items

If an item is faulty or defective, customers should contact Nike’s customer service for guidance on the return process. Nike typically offers replacements or refunds for defective products.

Pro tip

Returning items to Nike can be smooth and efficient if you follow these tips:
  • Always keep your receipt or proof of purchase handy.
  • Inspect items upon delivery to ensure they are in good condition.
  • Initiate returns for online purchases through Nike’s website to get a return shipping label.
  • For customized items, verify the return policy at the time of purchase.


Nike’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a customized item or a simple pair of sneakers, having the necessary documentation and following the outlined procedures will help streamline the experience. Nike’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

Frequently asked questions

Can I return an online purchase to any Nike store?

Yes, most items purchased online at are eligible for return at any Nike store location. Bring the item along with the packing slip or the digital receipt from your account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to Nike?

Nike offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard 60 days?

Yes, certain items like customized products and final sale items have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Nike’s website.

How does Nike handle returns of items purchased with a gift card?

When returning an item purchased with a Nike gift card, the refund will generally be credited back to a Nike gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

  • Nike offers a 60-day return window for most items, providing ample time for customers to return purchases.
  • Specific items like customized products and final sale items have different return periods or may not be eligible for return.
  • Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
  • Items should be returned in new, unused condition with all original packaging and accessories.
  • Customers can return items in-store or via mail, with instructions available on Nike’s website for online purchases.
  • Items received as gifts can be returned for a Nike gift card.
  • Special return conditions apply to items like customized products and faulty or defective items.
  • Nike provides options for refunds or exchanges, typically processed to the original form of payment.

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