SuperMoney logo
SuperMoney logo

Letter 1038: Steps to Take When the IRS Contacts You

SuperMoney Team avatar image
Last updated 11/10/2024 by
SuperMoney Team
Fact checked by
Ante Mazalin
Summary:
Letter 1038 is issued by the IRS when there is an issue concerning a taxpayer’s account that requires immediate attention, often involving verification of information or identity. This letter may be sent for various reasons, such as suspected identity theft, missing documentation, or a need for further clarification on tax filings. It’s essential to respond promptly to avoid delays in processing and to resolve any potential issues.
Receiving an IRS letter can be a nerve-wracking experience, especially when it’s unexpected. Letter 1038 typically signals an issue with your tax information that needs immediate attention. The IRS may issue this letter for various reasons, including verification needs, identity-related concerns, or missing tax documents. Responding quickly and accurately is crucial to ensure your account remains in good standing, to avoid any delays in tax return processing, and to prevent potential penalties. In this article, we’ll explore what Letter 1038 entails, why you may receive it, and the steps you should take to address it.

Get Competing Personal Loan Offers In Minutes

Compare rates from multiple vetted lenders. Discover your lowest eligible rate.
Get Personalized Rates
It's quick, free and won’t hurt your credit score

What is IRS letter 1038?

Letter 1038 is an official IRS communication sent to taxpayers when additional information or action is required on their tax account. The letter is generally sent if there is uncertainty or missing details that could impact the processing of your return or the issuance of a refund. Letter 1038 can indicate issues ranging from suspected identity theft, where the IRS needs to verify the taxpayer’s identity, to discrepancies in the tax return information provided.

Why the IRS issues letter 1038

The IRS may issue Letter 1038 for several reasons, including:
  • Identity verification: When the IRS suspects identity theft or unusual activity, they may send Letter 1038 to request confirmation of the taxpayer’s identity.
  • Request for additional documentation: If the IRS needs more information or supporting documents to process a tax return or verify deductions and credits claimed.
  • Discrepancies in tax information: If the data on your tax return doesn’t align with what the IRS has on file, Letter 1038 may be issued to request clarification.
Understanding the specific reason for receiving Letter 1038 can help you respond more effectively and avoid any delays in resolving the matter.
Struggling with IRS notices? If you’ve received an IRS letter and aren’t sure how to handle it, you might want to explore professional tax relief options. Optima Tax Relief has helped thousands of people resolve their tax issues and get back on track with the IRS. Learn more about how they can assist you with your situation.

How letter 1038 affects you

Receiving Letter 1038 means the IRS has placed a hold on processing your tax return or issuing a refund until the requested information is verified. This could lead to significant delays in receiving a refund if you do not respond in a timely manner. In some cases, it could also result in penalties or further inquiries if the issue is not resolved promptly.
Failure to respond to Letter 1038 could result in further action from the IRS, including potential audits, additional fines, or a prolonged hold on your tax account. Acting swiftly helps avoid these issues and keeps your tax filing process on track.

Pro tip

Always keep copies of any documents you send to the IRS, along with proof of mailing. This provides you with a paper trail in case there’s a need to verify what you submitted.

Steps to take when you receive letter 1038

When you receive Letter 1038, it’s crucial to carefully follow the instructions provided. Here are the recommended steps:
  • Read the letter thoroughly: Make sure you understand the reason for receiving Letter 1038 and what the IRS is requesting. Note any specific documentation or identification they require.
  • Gather the necessary documents: Collect any documents listed in the letter, which could include previous tax returns, government-issued identification, or other verification documents.
  • Contact the IRS if needed: If you have questions about the letter or need clarification, contact the IRS directly. Use the contact information provided in the letter to reach the appropriate department.
  • Respond within the deadline: Send the requested information and documentation to the IRS by the deadline mentioned in the letter. Failure to meet this deadline may result in additional delays or penalties.
  • Retain copies of all correspondence: Keep copies of the letter, your response, and any additional documents sent for your records.

How to respond to IRS letter 1038

Steps to take when responding to letter 1038

It’s essential to respond to Letter 1038 as soon as possible to minimize any impact on your tax processing. Start by reviewing the letter carefully to ensure you understand the reason behind the notice and the exact documentation required.
Once you’ve gathered the necessary documents, send them as instructed in the letter. This might include:
  1. A written response addressing the issue specified in Letter 1038.
  2. Photocopies of government-issued identification, such as a passport or driver’s license, to verify your identity.
  3. Any other documents explicitly requested by the IRS in the letter.
Send the documentation to the address provided, ensuring you keep proof of mailing for your records.

Alternative actions if you need more help

If you’re unsure how to proceed or find the instructions unclear, consider seeking additional support:
  • Consult a certified tax professional, such as a CPA or tax attorney, who can provide guidance on handling Letter 1038 and ensuring your response meets IRS requirements.
  • Contact the IRS directly through the provided contact information for specific questions or concerns related to your letter.
  • Utilize the IRS Taxpayer Advocate Service, especially if you are facing hardships or if the issue persists despite multiple attempts to resolve it.
Professional assistance can be especially beneficial if the letter is related to complex matters like identity theft or substantial discrepancies in tax data.

Pro tip

Consider consulting a tax professional if you find the instructions in Letter 1038 complex or unclear. A professional can ensure you respond accurately and avoid any unnecessary delays.

Consequences of not responding to letter 1038

Ignoring Letter 1038 can have serious consequences, including:
  • Delayed tax return processing: The IRS may halt processing your tax return until they receive the requested information.
  • Potential penalties: If the issue involves discrepancies or missing information, penalties and interest may accrue.
  • Risk of further IRS action: In some cases, the IRS may escalate the matter, leading to potential audits, garnishments, or other enforcement measures.
To avoid these outcomes, it’s crucial to respond promptly, providing all necessary documentation.

Possible outcomes after responding to letter 1038

Once you submit the requested information, several outcomes are possible:
  • If all documentation is satisfactory: The IRS will proceed with processing your tax return and issuing any refunds due.
  • If there are lingering questions: The IRS may request additional information or clarification, possibly through another letter.
  • If discrepancies remain unresolved: You may face further inquiries or even an audit, especially if the discrepancies involve substantial income or deductions.
Timely and accurate responses will generally result in a swift resolution.

Pro tip

If you have questions about your tax account, the IRS Taxpayer Advocate Service is a free resource that can help you resolve issues, especially if they cause financial hardship.
Looking for the best way to reduce your tax burden? We’ve compiled a list of the Best Tax Relief Companies to help you navigate tax challenges and save money. Click here to discover trusted experts who can assist you with tax resolution, IRS negotiations, and more!

Frequently asked questions

What is the purpose of IRS letter 1038?

Letter 1038 is issued by the IRS to request additional information or verification related to your tax account. This may include verifying your identity, providing missing documentation, or clarifying discrepancies found in your tax return. The primary purpose is to ensure that your tax information is accurate and that there is no suspicious activity on your account, such as identity theft.

How long do I have to respond to letter 1038?

The response timeframe for Letter 1038 is usually specified within the letter itself, but it is generally recommended to respond within 30 days. Delays in responding could lead to processing delays for your tax return or refund, and in some cases, penalties may accrue. Always read the letter carefully to confirm the deadline and respond as soon as possible.

What documents do I need to send with my response to letter 1038?

The documents needed may vary depending on the issue specified in the letter. Typically, you may be required to send a photocopy of a government-issued ID, such as your driver’s license or passport, as proof of identity. If the letter requests additional information, you might also need to provide prior tax returns, W-2s, or other financial documents. Carefully follow the instructions in the letter to ensure you send the correct documentation.

Can I resolve issues related to letter 1038 by visiting an IRS office?

Yes, visiting a local IRS office (Taxpayer Assistance Center) can be an effective way to handle Letter 1038, especially if you need in-person guidance or if the matter involves complex documentation. However, due to limited availability and high demand, it’s best to schedule an appointment in advance through the IRS website or by calling the IRS support line.

What should I do if I believe letter 1038 was sent in error?

If you think Letter 1038 was sent by mistake, contact the IRS immediately using the phone number provided in the letter. Sometimes, letters are sent due to clerical errors or minor mismatches in tax data. Speaking with an IRS representative can help clarify the issue and determine whether any further action is required on your part.
Need help understanding other IRS letters and notices? Visit our comprehensive guide to IRS Letters and Notices or search for the document you received in the table below.
IRS Letter or Notice Number
Notice Description
CP01The IRS verified your claim of identity theft and will monitor your account.
CP01HThe IRS received a tax return with a social security number that belongs to a dead person.
CP02HMoney is due on an amended return based on a grant received due to Hurricane Katrina, Rita, or Wilma.
CP03CYou received the First-Time Homebuyer Credit for a house you purchased.
CP04You may be eligible for tax deferment because either you or a spouse served in a combat zone, a qualified contingency operation, or a hazardous duty station during the tax year specified on your notice.
CP08You may be entitled to additional money due to the Additional Child Tax Credit.
CP10Your tax return changed due to a miscalculation, and the refund you wanted to apply to an estimated tax payment has changed.
CP10AYour tax return changed due to a miscalculation of the Earned Income Credit, and the refund you wanted to apply to an estimated tax payment has changed.
CP11You owe money because the IRS amended your return due to a miscalculation.
CP11AYour tax return changed due to a miscalculation of the Earned Income Credit, and the refund you wanted to apply to an estimated tax payment also changed.
CP11MYour tax return changed due to a miscalculation of the Making Work Pay and Government Retiree Credit, and the refund you wanted to apply to an estimated tax payment has changed.
CP12You are due a bigger refund because the IRS corrected one or more mistakes on your tax return.
CP12AThe IRS made changes to correct the Earned Income Credit (EIC) claimed on your tax return.
CP12E or CP12FThe IRS corrected a miscalculation on your return.
CP12MThe IRS made changes to the computation of the Making Work Pay and/or Government Retiree Credits on your return.
CP12RThe IRS made changes to the computation of the Rebate Recovery Credit on your return.
CP13The IRS made changes to your return due to a miscalculation. There is no refund or amount due. Your balance is zero.
CP13AThe IRS made changes to your return due to a miscalculation of the Earned Income Credit. There is no refund or amount due. Your balance is zero.
CP13MThe IRS made changes to your return due to a miscalculation of the Making Work Pay credit or the Government Retiree Credit. There is no refund or amount due. Your balance is zero.
CP13RThe IRS made changes to your return due to a miscalculation of the Recovery Rebate Credit. There is no refund or amount due. Your balance is zero.
CP14You owe money on unpaid taxes.
CP16The IRS made changes to your return due to a miscalculation. The refund you were due was applied to other tax debts.
CP21AYou owe money due to the changes you requested that the IRS make on your tax returns.
CP21BYou are due a refund due to the changes you requested that the IRS make on your tax returns. The money should arrive within 2 to 3 weeks.
CP21CThe IRS made the requested changes to your tax return. You will not receive a refund, and there is no tax due. Your balance is zero.
CP21EAs a result of your recent audit, the IRS made changes to your tax return, and you owe money as a result of those changes.
CP21IThe IRS made changes to your tax return relating to the Individual Retirement Arrangement (IRA) taxes. You owe money due to the changes.
CP22AThe IRS made the changes you requested, and you owe money as a result.
CP22EAs a result of your recent audit, the IRS changed your tax return, and you now owe money.
CP22IThe IRS made changes to your tax return relating to the Individual Retirement Arrangement (IRA) taxes. You owe money due to the changes.
CP23The IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. You owe taxes due to these changes.
CP24The IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. This resulted in an overpayment of estimated taxes.
CP24EThe IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. This resulted in an overpayment of estimated taxes.
CP25The IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. You are not due a refund, nor do you owe any money. Your balance is zero.
CP31You need to update your address because your refund check was returned to the IRS.
CP45The IRS was unable to apply your overpayment to your estimated tax as you requested.
CP49The IRS used all or part of your refund to pay a tax debt.
CP53Your refund check will be sent by mail because the IRS can’t provide your refund through direct deposit.
CP57The bank declined your payment, so the IRS was unable to draft funds from your bank account.
CP71A reminder of the amount you owe in tax, penalty, and interest.
CP71AA reminder of the amount you owe in tax, penalty, and interest.
CP71CA reminder of the amount you owe in tax, penalty, and interest.
CP71DA reminder of the amount you owe in tax, penalty, and interest.
CP88The IRS is holding your refund because you haven't filed one or more tax returns, and it believes you will owe tax.
CP90The IRS is notifying you of its intent to levy certain assets for unpaid taxes. You have the right to dispute the levy in a Collection Due Process hearing.
CP91The IRS will levy up to 15% of your social security benefits for unpaid taxes.
CP120The IRS needs documentation of your tax-exempt status.
CP120AYour organization’s tax-exempt status has been revoked because it failed to file a Form 990 series return for three consecutive years.
CP130You may no longer need to pay the Alternative Minimum Tax (AMT) because your tax return filing requirements changed.
CP152The IRS received your return.
CP153The IRS will send your refund by mail because your direct deposit did not go through.
CP161You have an unpaid balance due to the IRS.
CP166Your monthly payment to the IRS did not go through due to insufficient funds in your bank account.
CP178You may no longer owe excise tax because your tax return filing requirements changed.
CP231You need to update your address because your refund was returned to the IRS.
CP259You did not file the business tax return identified in the notice.
CP259AYou should have filed these forms but did not – Form 990/990-EZ, Return of Organization Exempt From Income Tax, or Form 990-N (e-Postcard).
CP259BThe IRS requires you to file these forms but did not – Form 990-PF, Return of Private Foundation or Section 4947(a)(1) Nonexempt Charitable Trust Treated as a Private Foundation.
CP259CThe IRS believes that you are a private foundation, but did not file the required Form 990-PF, Return of Private Foundation or Section 4947(a)(1) Nonexempt Charitable Trust Treated as a Private Foundation.
CP259DYou must file this form, but you did not – Form 990-T, Exempt Organization Business Income Tax Return.
CP259EYou should have filed this form, but you did not – Form 990-N (e-Postcard) or Form 990/990-EZ, Return of Organization Exempt From Income Tax.
CP259FThe IRS requires you to file this form but did not – Form 5227, Split-Interest Trust Information Return.
CP259GThe IRS requires you to file this form, but you didn’t – Form 1120-POL, U.S. Income Tax Return for Certain Political Organizations.
CP259HAs a tax-exempt political organization, you must file this form, but you did not – Form 990/990-EZ, Return of Organization Exempt From Income Tax.
CP276AYou submitted your tax liability schedule incorrectly. The IRS typically charges a Federal Tax Deposit (FTD) penalty for this but did not this time.
CP276BThe IRS did not receive the correct amount of tax deposits. It normally charges a Federal Tax Deposit (FTD) penalty but did not this time.
CP297The IRS is notifying you of its intent to levy certain assets for unpaid taxes. You have the right to dispute the levy at a Collection Due Process hearing.
CP297AThe IRS has levied your assets for unpaid taxes. You have the right to dispute the levy at a Collection Due Process hearing.
CP298The IRS notifying you of its intent to levy up to 15% of your social security benefits for unpaid taxes.
CP501You have a balance due on one of your tax accounts.
CP503You have an unpaid balance on one of your accounts, and the IRS has not heard from you.
CP504You have an unpaid amount due on your account. If you do not pay immediately, the IRS will levy your state income tax refund to apply it to the amount you owe.
CP504BYou have an unpaid amount due on your account. If you do not pay immediately, the IRS will levy certain property or rights to property to apply it to the amount you owe.
CP521A reminder that you have an installment agreement payment due.
CP523You have defaulted on your payment agreement. Therefore the IRS is terminating the agreement and will levy your assets.
CP601Usted tiene un saldo pendiente de pago (dinero que le debe al IRS) en una de sus cuentas contributivas.
CP603No hemos recibido respuesta de parte de usted y todavía tiene un saldo sin pagar en una de sus cuentas contributivas.
CP604Usted tiene un saldo sin pagar en su cuenta. De no pagar esta cantidad inmediatemente, el IRS embargará cualquier reembolso de impuestos estatales al que tenga derecho y aplicarlo al pago de su deuda.
CP604BUsted tiene un saldo sin pagar en su cuenta. De no pagar esta cantidad inmediatemente, el IRS embargará ciertas propiedades o derechos de propiedad y lo aplicará al pago de su deuda.
CP621Este aviso es para notificarle que usted tiene un plan de pagos a plazos vencido. Por favor, envíe el pago inmediatamente.
CP623Este aviso es para informarle nuestra intención de cancelar su plan de pagos a plazos y confiscar (embargar) sus bienes. Usted incumplió en su acuerdo.
CP711Nosotros realizamos cambios a su planilla debido a que entendemos que hubo un cálculo erróneo. Como resultado de estos cambios, usted adeuda dinero por sus contribuciones.
CP721Hicimos el(los) cambio(s) que usted solicitó a su declaración de impuestos para el año tributario que aparece en su aviso. Como resultado de éste(estos) cambio(s) usted debe dinero en sus impuestos.
CP722Hicimos el(los) cambio(s) que usted solicitó a su declaración de impuestos para el año tributario que aparece en su aviso. Como resultado de éste(estos) cambio(s) usted debe dinero en sus impuestos.
CP771Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP772Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP773Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP774Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP959Usted no radicó su planilla de contribución de negocios identificada en este aviso.
CP2000The income or payment information on file doesn’t match your tax return. The discrepancy may result in an increase or decrease in your tax due.
CP3219AThe IRS has received information that is different from what you reported on your tax return. This may result in an increase or decrease in your tax.
CP3219NThe IRS didn’t receive your tax return, so it calculated your return based on the information received from employers, financial institutions, and others. If you want to challenge the proposed tax, you have 90 days from the date of this notice. If you are outside the country, you have 150 days.
Letter 0012CThe IRS needs additional information to process your tax return.
Letter 0484CThe IRS wants a completed
Letter 0525Updates you on proposed changes after an IRS examination. Any changes are explained and details the refund due or taxes owed.
Letter 531IRS Notice of Deficiency. The information the IRS received about you was different from what you reported on your return.
Letter 0668D(LP 68)The IRS released their levy.
Letter 0549CYour tax bill was paid.
Letter 0681CThe IRS accepted your payment proposal. However, this is not a formal Installment Agreement.
Letter 0757CYou did not adhere to the terms of your Installment Agreement.
Letter LT 11The IRS plans to seize your property or rights to property.
Letter 1058The IRS has not received your payment. It plans to seize your property or rights to property.
Letter 1615 (LT 18)You must respond to the IRS within 10 days of this notice regarding past due tax returns.
Letter 1737 (LT 27)Complete and sign Form 433F, Collection Information Statement.
Letter 1961CYour application for a Direct Debit Installment Agreement was declined. It explains why and what you need to do to qualify.
Letter 1962CYour application for a
Letter 2050 (LT 16)The IRS is trying to collect unpaid taxes from you from returns that have been filed or from returns that have not been filed.
Letter 2257CThe IRS is providing the payoff amount that you requested.
Letter 226-JAn IRS letter to large employers notifying them that they may be liable for an Employer Shared Responsibility Payment (ESRP).
Letter 2271CA request for an Installment Agreement has been approved. It explains the fees and how to qualify for a Low Income Fee Reduction. The letter may also request missing information.
Letter 2272CAn IRS letter explaining why your request to pay the balance due in installments was declined.
Letter 2273CA confirmation letter of your request to pay the balance due in installments. It contained the amount to pay, fees charged, and where to send payment. Instructions on how to apply for the Low Income Fee Reduction included.
Letter 2318CA response to a request to pay taxes due to payroll deductions. It also explains the fees that are charged.
Letter 2357CThe IRS is admitting that it did not send you the balance due notices that it should have.
Letter 2603CThe IRS accepted your installment agreement. The IRS will file a Notice of Federal Tax Lien on your personal property.
Letter 2604CThe IRS has accepted your request for installment payments. This IRS letter provides the monthly payment, the address where to send it, and the fees charged. The letter also provides instructions on how to apply for the Low Income Fee Reduction.
Letter 2761CThe IRS is requesting your combat zone service dates to ensure that it provides you with the special provisions and protection of the combat zone deferment. Copies of military orders or other documentation to support your time served may be requested. Civilians working in support of the Armed Forces may be required to provide a Letter of Authorization or a letter from their employer.
Letter 2789CAn annual reminder notice, as required by law, of the balance due to the IRS. It explains that penalties and interest continue to accrue until the balance is fully paid.
Letter 2840CConfirms your Installment Agreement request and includes the payment amount and due date. This IRS letter explains the fees charged for paying monthly and explains how to apply for the Low Income Fee Reduction (if you qualify).
Letter 3030CProvides an explanation of the tax, penalty, and interest still due on your account.
Letter 3127CA confirmation of your request to make a change to your Installment Agreement. This IRS letter explains the fees for the change. Changes can be to the payment amount or due date, or it can include additional liabilities.
Letter 3174A reminder of taxes due after the IRS has sent a Notice of Intent to Levy.
Letter 3217CThe IRS has accepted your request to pay the balance in installments. This IRS letter provides your payment amount, the due date, and fees charged. The letter also provides instructions on applying for the Low Income Fee Reduction (if you qualify).
Letter 3228 (LT 39)A request to pay the balance due within 10 days using the envelope provided.
Letter 3500The IRS has received your documents, and it needs additional time to review them.
Letter 3572Your Federal Income Tax Return has been selected for examination. The IRS auditor requests that you call to schedule an audit appointment.
Letter 4883CThe IRS received your federal income tax return but needs more information to verify your identity in order to process your tax return accurately.
Letter 4903 (LT 26)You must file your tax returns immediately. The IRS has previously contacted you, but it did not receive a response.
Letter LP 47The IRS is trying to locate the person identified in the letter and is requesting that you provide their new address.
Letter LP 59The IRS has not received a response to the notice of levy it previously sent.
Audit Letter 2205The IRS manages audits either by mail or through an in-person interview to review your records. The interview may be at an IRS office (office audit) or the taxpayer’s home, place of business, or accountant’s office (field audit).
Letter 915You recently underwent an audit, and the IRS informs you that you now owe taxes.

Key takeaways

  • Letter 1038 is sent by the IRS to request additional information or documentation for tax verification.
  • Common reasons for receiving Letter 1038 include identity verification, missing documentation, or discrepancies in tax return information.
  • Responding promptly with the requested information is crucial to avoid delays in processing and potential penalties.
  • Consulting a tax professional may be beneficial if the letter involves complex issues like identity theft.

Share this post:

Table of Contents