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Letter 972CG Notice: Key Steps to Take

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Last updated 11/14/2024 by
SuperMoney Team
Fact checked by
Ante Mazalin
Summary:
The IRS Letter 972CG is issued when the IRS identifies that an employer failed to file or filed late ACA-related forms, specifically Forms 1095-C and 1094-C, as mandated by the Affordable Care Act. This notice details penalties that may apply for non-compliance and outlines steps the employer can take to dispute or pay the fine. It is essential for employers to respond promptly to avoid further penalties and keep compliant with ACA requirements.
Receiving IRS Letter 972CG can be alarming, especially for employers who have complex reporting obligations under the Affordable Care Act (ACA). This letter notifies employers that they may face penalties for not filing required ACA forms on time or for filing them incorrectly. Understanding what this letter means and knowing how to respond can help minimize penalties and maintain compliance. In this article, we’ll walk you through the essentials of IRS Letter 972CG, how it impacts employers, and the steps needed to address it effectively.
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What is IRS Letter 972CG?

The IRS sends Letter 972CG to employers who failed to timely file ACA-related information returns, specifically Forms 1095-C and 1094-C. These forms are critical for reporting employees’ health coverage details, a requirement established by the ACA to ensure that applicable large employers provide health insurance to their full-time employees.

Purpose of IRS Letter 972CG

The purpose of Letter 972CG is to inform employers about potential penalties for not complying with ACA filing requirements. Penalties can accrue due to:
  • Failure to file Forms 1095-C and 1094-C on time
  • Filing forms with missing or incorrect information
  • Failure to submit forms electronically if required (for employers with over 250 forms)
The letter outlines the total penalties assessed, provides a breakdown of violations, and offers options for employers to respond or request an abatement.

Pro Tip

Set up IRS account alerts online to get real-time notifications on any changes to your tax return or account. This helps you stay updated on adjustments and due dates.

How IRS Letter 972CG affects employers

When an employer receives IRS Letter 972CG, it signifies potential financial consequences due to ACA filing non-compliance. The penalties can be substantial and vary depending on the number of employees and the severity of filing errors.

Implications of penalties for non-compliance

Penalties can significantly impact an employer’s finances, particularly if they apply to multiple forms or if errors are repeated across years. The IRS sets penalties on a per-form basis, meaning large employers with hundreds of employees may face considerable fines for simple oversights. Employers should address the letter promptly to prevent escalation, as unresolved penalties may lead to interest charges or additional enforcement actions by the IRS.

What should you do when you receive IRS Letter 972CG?

If you receive IRS Letter 972CG, it’s crucial to act quickly. Here’s a step-by-step guide to responding:
  • Review the letter carefully: Understand each cited penalty, including dates and specific filing errors.
  • Verify your records: Ensure your records align with the IRS’s claims, including dates and forms submitted.
  • Consider abatement: If you have reasonable cause for the delay or errors, you may qualify for penalty relief.
  • Contact the IRS if needed: For questions or clarification, reach out to the IRS at the contact number provided in the letter.

Pro Tip

Keep copies of all ACA filings, including Forms 1095-C and 1094-C, for at least three years. Having these records organized can help if you need to dispute penalties or verify timely submissions.

How to respond to IRS Letter 972CG

Steps to take when responding to IRS Letter 972CG

To respond effectively:
1. Gather all relevant documents, including previous IRS filings, payroll records, and proof of mailing.
2. Prepare a written response if you believe penalties are incorrect or should be waived due to reasonable cause, such as natural disasters, technological issues, or unintentional errors.
3. Submit the response along with supporting documents by the deadline specified in the letter.

Exploring abatement options

Employers may be eligible for penalty abatement under the IRS’s First-Time Penalty Abatement (FTA) policy or due to reasonable cause. To request abatement:
– Write a formal request explaining why the penalty should be waived.
– Include any evidence that supports your case, such as records of good compliance history or mitigating circumstances.

Further support options for addressing IRS Letter 972CG

Navigating IRS Letter 972CG can be complex, and seeking expert help may be beneficial. Consider these resources:
  • Consult with a tax professional: CPAs or tax attorneys specializing in ACA compliance can guide you through the response process and help craft a compelling penalty abatement request.
  • Reach out to the IRS Taxpayer Advocate Service: The Taxpayer Advocate Service (TAS) provides free assistance to taxpayers facing significant issues or delays with IRS correspondence.
  • Use IRS online tools and resources: The IRS website has detailed guidance on ACA filings and information on penalties and abatement.

Potential penalties or next steps if you don’t respond

If you ignore IRS Letter 972CG, there could be severe financial consequences. Here’s what might happen:
  • Penalties will remain outstanding, potentially accruing interest.
  • IRS may take further enforcement actions, which could include levies or liens.
  • Employers could face increased scrutiny and audits in future ACA filings.
To avoid these risks, respond promptly, even if you plan to dispute the penalty.

Pro Tip

Consult a tax professional if you’re unsure about the abatement process. Expert advice can increase your chances of penalty reduction and ensure you submit a complete, accurate response to the IRS.

What potential outcomes are possible?

Once an employer responds to IRS Letter 972CG, several outcomes are possible:
  • If penalty abatement is granted: The IRS will waive some or all penalties, reducing financial impact.
  • If penalties stand: The employer will need to pay the assessed amount or set up a payment plan if unable to pay in full.
  • If compliance issues persist: The IRS may require enhanced reporting or future audits.
Acting quickly and providing sufficient evidence can increase the likelihood of a favorable outcome.
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Frequently asked questions

What is the main purpose of IRS Letter 972CG?

IRS Letter 972CG serves as a notification to employers about penalties due to late filing or errors in submitting ACA-related forms, such as Forms 1095-C and 1094-C. This letter outlines specific issues with the submitted forms and provides an opportunity for employers to either pay the penalties or request an abatement if there is reasonable cause for the filing delays or inaccuracies.

How can I qualify for a penalty abatement for IRS Letter 972CG?

To qualify for penalty abatement, employers can apply based on reasonable cause or the First-Time Penalty Abatement (FTA) program. Reasonable cause typically requires employers to demonstrate that circumstances beyond their control, such as natural disasters or technical difficulties, caused the filing issues. Employers with a clean compliance history may also qualify under FTA. Supporting documentation should accompany any abatement requests submitted to the IRS.

What documents do I need to respond to IRS Letter 972CG?

When responding to IRS Letter 972CG, employers should include the following documents: a copy of the letter itself, a written explanation if disputing the penalty, supporting records such as proof of timely filing or mailing receipts, and any documentation related to reasonable cause (if applicable). These documents help support your case and clarify any discrepancies in the IRS’s assessment.

Is there a specific deadline to respond to IRS Letter 972CG?

Yes, IRS Letter 972CG includes a specified response deadline, typically 45 days from the date on the notice. It’s crucial to respond within this timeframe to avoid additional penalties and to ensure that the IRS considers any abatement requests. Failing to meet this deadline may result in the penalties becoming final and more challenging to dispute.

Can I contact the IRS directly if I have questions about IRS Letter 972CG?

Yes, employers can contact the IRS using the phone number provided on IRS Letter 972CG for clarification or further assistance. IRS representatives can answer questions regarding the penalties, provide guidance on preparing an abatement request, or help address any issues related to the ACA forms. Reaching out promptly can help avoid confusion and ensure you meet all response requirements.
Need help understanding other IRS letters and notices? Visit our comprehensive guide to IRS Letters and Notices or search for the document you received in the table below.
IRS Letter or Notice Number
Notice Description
CP01The IRS verified your claim of identity theft and will monitor your account.
CP01HThe IRS received a tax return with a social security number that belongs to a dead person.
CP02HMoney is due on an amended return based on a grant received due to Hurricane Katrina, Rita, or Wilma.
CP03CYou received the First-Time Homebuyer Credit for a house you purchased.
CP04You may be eligible for tax deferment because either you or a spouse served in a combat zone, a qualified contingency operation, or a hazardous duty station during the tax year specified on your notice.
CP08You may be entitled to additional money due to the Additional Child Tax Credit.
CP10Your tax return changed due to a miscalculation, and the refund you wanted to apply to an estimated tax payment has changed.
CP10AYour tax return changed due to a miscalculation of the Earned Income Credit, and the refund you wanted to apply to an estimated tax payment has changed.
CP11You owe money because the IRS amended your return due to a miscalculation.
CP11AYour tax return changed due to a miscalculation of the Earned Income Credit, and the refund you wanted to apply to an estimated tax payment also changed.
CP11MYour tax return changed due to a miscalculation of the Making Work Pay and Government Retiree Credit, and the refund you wanted to apply to an estimated tax payment has changed.
CP12You are due a bigger refund because the IRS corrected one or more mistakes on your tax return.
CP12AThe IRS made changes to correct the Earned Income Credit (EIC) claimed on your tax return.
CP12E or CP12FThe IRS corrected a miscalculation on your return.
CP12MThe IRS made changes to the computation of the Making Work Pay and/or Government Retiree Credits on your return.
CP12RThe IRS made changes to the computation of the Rebate Recovery Credit on your return.
CP13The IRS made changes to your return due to a miscalculation. There is no refund or amount due. Your balance is zero.
CP13AThe IRS made changes to your return due to a miscalculation of the Earned Income Credit. There is no refund or amount due. Your balance is zero.
CP13MThe IRS made changes to your return due to a miscalculation of the Making Work Pay credit or the Government Retiree Credit. There is no refund or amount due. Your balance is zero.
CP13RThe IRS made changes to your return due to a miscalculation of the Recovery Rebate Credit. There is no refund or amount due. Your balance is zero.
CP14You owe money on unpaid taxes.
CP16The IRS made changes to your return due to a miscalculation. The refund you were due was applied to other tax debts.
CP21AYou owe money due to the changes you requested that the IRS make on your tax returns.
CP21BYou are due a refund due to the changes you requested that the IRS make on your tax returns. The money should arrive within 2 to 3 weeks.
CP21CThe IRS made the requested changes to your tax return. You will not receive a refund, and there is no tax due. Your balance is zero.
CP21EAs a result of your recent audit, the IRS made changes to your tax return, and you owe money as a result of those changes.
CP21IThe IRS made changes to your tax return relating to the Individual Retirement Arrangement (IRA) taxes. You owe money due to the changes.
CP22AThe IRS made the changes you requested, and you owe money as a result.
CP22EAs a result of your recent audit, the IRS changed your tax return, and you now owe money.
CP22IThe IRS made changes to your tax return relating to the Individual Retirement Arrangement (IRA) taxes. You owe money due to the changes.
CP23The IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. You owe taxes due to these changes.
CP24The IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. This resulted in an overpayment of estimated taxes.
CP24EThe IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. This resulted in an overpayment of estimated taxes.
CP25The IRS changed your return because there was a difference between the amount of estimated tax payments listed on your tax return and the amount actually posted to your account. You are not due a refund, nor do you owe any money. Your balance is zero.
CP31You need to update your address because your refund check was returned to the IRS.
CP45The IRS was unable to apply your overpayment to your estimated tax as you requested.
CP49The IRS used all or part of your refund to pay a tax debt.
CP53Your refund check will be sent by mail because the IRS can’t provide your refund through direct deposit.
CP57The bank declined your payment, so the IRS was unable to draft funds from your bank account.
CP71A reminder of the amount you owe in tax, penalty, and interest.
CP71AA reminder of the amount you owe in tax, penalty, and interest.
CP71CA reminder of the amount you owe in tax, penalty, and interest.
CP71DA reminder of the amount you owe in tax, penalty, and interest.
CP88The IRS is holding your refund because you haven't filed one or more tax returns, and it believes you will owe tax.
CP90The IRS is notifying you of its intent to levy certain assets for unpaid taxes. You have the right to dispute the levy in a Collection Due Process hearing.
CP91The IRS will levy up to 15% of your social security benefits for unpaid taxes.
CP120The IRS needs documentation of your tax-exempt status.
CP120AYour organization’s tax-exempt status has been revoked because it failed to file a Form 990 series return for three consecutive years.
CP130You may no longer need to pay the Alternative Minimum Tax (AMT) because your tax return filing requirements changed.
CP152The IRS received your return.
CP153The IRS will send your refund by mail because your direct deposit did not go through.
CP161You have an unpaid balance due to the IRS.
CP166Your monthly payment to the IRS did not go through due to insufficient funds in your bank account.
CP178You may no longer owe excise tax because your tax return filing requirements changed.
CP231You need to update your address because your refund was returned to the IRS.
CP259You did not file the business tax return identified in the notice.
CP259AYou should have filed these forms but did not – Form 990/990-EZ, Return of Organization Exempt From Income Tax, or Form 990-N (e-Postcard).
CP259BThe IRS requires you to file these forms but did not – Form 990-PF, Return of Private Foundation or Section 4947(a)(1) Nonexempt Charitable Trust Treated as a Private Foundation.
CP259CThe IRS believes that you are a private foundation, but did not file the required Form 990-PF, Return of Private Foundation or Section 4947(a)(1) Nonexempt Charitable Trust Treated as a Private Foundation.
CP259DYou must file this form, but you did not – Form 990-T, Exempt Organization Business Income Tax Return.
CP259EYou should have filed this form, but you did not – Form 990-N (e-Postcard) or Form 990/990-EZ, Return of Organization Exempt From Income Tax.
CP259FThe IRS requires you to file this form but did not – Form 5227, Split-Interest Trust Information Return.
CP259GThe IRS requires you to file this form, but you didn’t – Form 1120-POL, U.S. Income Tax Return for Certain Political Organizations.
CP259HAs a tax-exempt political organization, you must file this form, but you did not – Form 990/990-EZ, Return of Organization Exempt From Income Tax.
CP276AYou submitted your tax liability schedule incorrectly. The IRS typically charges a Federal Tax Deposit (FTD) penalty for this but did not this time.
CP276BThe IRS did not receive the correct amount of tax deposits. It normally charges a Federal Tax Deposit (FTD) penalty but did not this time.
CP297The IRS is notifying you of its intent to levy certain assets for unpaid taxes. You have the right to dispute the levy at a Collection Due Process hearing.
CP297AThe IRS has levied your assets for unpaid taxes. You have the right to dispute the levy at a Collection Due Process hearing.
CP298The IRS notifying you of its intent to levy up to 15% of your social security benefits for unpaid taxes.
CP501You have a balance due on one of your tax accounts.
CP503You have an unpaid balance on one of your accounts, and the IRS has not heard from you.
CP504You have an unpaid amount due on your account. If you do not pay immediately, the IRS will levy your state income tax refund to apply it to the amount you owe.
CP504BYou have an unpaid amount due on your account. If you do not pay immediately, the IRS will levy certain property or rights to property to apply it to the amount you owe.
CP521A reminder that you have an installment agreement payment due.
CP523You have defaulted on your payment agreement. Therefore the IRS is terminating the agreement and will levy your assets.
CP601Usted tiene un saldo pendiente de pago (dinero que le debe al IRS) en una de sus cuentas contributivas.
CP603No hemos recibido respuesta de parte de usted y todavía tiene un saldo sin pagar en una de sus cuentas contributivas.
CP604Usted tiene un saldo sin pagar en su cuenta. De no pagar esta cantidad inmediatemente, el IRS embargará cualquier reembolso de impuestos estatales al que tenga derecho y aplicarlo al pago de su deuda.
CP604BUsted tiene un saldo sin pagar en su cuenta. De no pagar esta cantidad inmediatemente, el IRS embargará ciertas propiedades o derechos de propiedad y lo aplicará al pago de su deuda.
CP621Este aviso es para notificarle que usted tiene un plan de pagos a plazos vencido. Por favor, envíe el pago inmediatamente.
CP623Este aviso es para informarle nuestra intención de cancelar su plan de pagos a plazos y confiscar (embargar) sus bienes. Usted incumplió en su acuerdo.
CP711Nosotros realizamos cambios a su planilla debido a que entendemos que hubo un cálculo erróneo. Como resultado de estos cambios, usted adeuda dinero por sus contribuciones.
CP721Hicimos el(los) cambio(s) que usted solicitó a su declaración de impuestos para el año tributario que aparece en su aviso. Como resultado de éste(estos) cambio(s) usted debe dinero en sus impuestos.
CP722Hicimos el(los) cambio(s) que usted solicitó a su declaración de impuestos para el año tributario que aparece en su aviso. Como resultado de éste(estos) cambio(s) usted debe dinero en sus impuestos.
CP771Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP772Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP773Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP774Usted recibió este aviso para recordarle sobre la cantidad que adeuda en contribuciones, multas e intereses.
CP959Usted no radicó su planilla de contribución de negocios identificada en este aviso.
CP2000The income or payment information on file doesn’t match your tax return. The discrepancy may result in an increase or decrease in your tax due.
CP3219AThe IRS has received information that is different from what you reported on your tax return. This may result in an increase or decrease in your tax.
CP3219NThe IRS didn’t receive your tax return, so it calculated your return based on the information received from employers, financial institutions, and others. If you want to challenge the proposed tax, you have 90 days from the date of this notice. If you are outside the country, you have 150 days.
Letter 0012CThe IRS needs additional information to process your tax return.
Letter 0484CThe IRS wants a completed
Letter 0525Updates you on proposed changes after an IRS examination. Any changes are explained and details the refund due or taxes owed.
Letter 531IRS Notice of Deficiency. The information the IRS received about you was different from what you reported on your return.
Letter 0668D(LP 68)The IRS released their levy.
Letter 0549CYour tax bill was paid.
Letter 0681CThe IRS accepted your payment proposal. However, this is not a formal Installment Agreement.
Letter 0757CYou did not adhere to the terms of your Installment Agreement.
Letter LT 11The IRS plans to seize your property or rights to property.
Letter 1058The IRS has not received your payment. It plans to seize your property or rights to property.
Letter 1615 (LT 18)You must respond to the IRS within 10 days of this notice regarding past due tax returns.
Letter 1737 (LT 27)Complete and sign Form 433F, Collection Information Statement.
Letter 1961CYour application for a Direct Debit Installment Agreement was declined. It explains why and what you need to do to qualify.
Letter 1962CYour application for a
Letter 2050 (LT 16)The IRS is trying to collect unpaid taxes from you from returns that have been filed or from returns that have not been filed.
Letter 2257CThe IRS is providing the payoff amount that you requested.
Letter 226-JAn IRS letter to large employers notifying them that they may be liable for an Employer Shared Responsibility Payment (ESRP).
Letter 2271CA request for an Installment Agreement has been approved. It explains the fees and how to qualify for a Low Income Fee Reduction. The letter may also request missing information.
Letter 2272CAn IRS letter explaining why your request to pay the balance due in installments was declined.
Letter 2273CA confirmation letter of your request to pay the balance due in installments. It contained the amount to pay, fees charged, and where to send payment. Instructions on how to apply for the Low Income Fee Reduction included.
Letter 2318CA response to a request to pay taxes due to payroll deductions. It also explains the fees that are charged.
Letter 2357CThe IRS is admitting that it did not send you the balance due notices that it should have.
Letter 2603CThe IRS accepted your installment agreement. The IRS will file a Notice of Federal Tax Lien on your personal property.
Letter 2604CThe IRS has accepted your request for installment payments. This IRS letter provides the monthly payment, the address where to send it, and the fees charged. The letter also provides instructions on how to apply for the Low Income Fee Reduction.
Letter 2761CThe IRS is requesting your combat zone service dates to ensure that it provides you with the special provisions and protection of the combat zone deferment. Copies of military orders or other documentation to support your time served may be requested. Civilians working in support of the Armed Forces may be required to provide a Letter of Authorization or a letter from their employer.
Letter 2789CAn annual reminder notice, as required by law, of the balance due to the IRS. It explains that penalties and interest continue to accrue until the balance is fully paid.
Letter 2840CConfirms your Installment Agreement request and includes the payment amount and due date. This IRS letter explains the fees charged for paying monthly and explains how to apply for the Low Income Fee Reduction (if you qualify).
Letter 3030CProvides an explanation of the tax, penalty, and interest still due on your account.
Letter 3127CA confirmation of your request to make a change to your Installment Agreement. This IRS letter explains the fees for the change. Changes can be to the payment amount or due date, or it can include additional liabilities.
Letter 3174A reminder of taxes due after the IRS has sent a Notice of Intent to Levy.
Letter 3217CThe IRS has accepted your request to pay the balance in installments. This IRS letter provides your payment amount, the due date, and fees charged. The letter also provides instructions on applying for the Low Income Fee Reduction (if you qualify).
Letter 3228 (LT 39)A request to pay the balance due within 10 days using the envelope provided.
Letter 3500The IRS has received your documents, and it needs additional time to review them.
Letter 3572Your Federal Income Tax Return has been selected for examination. The IRS auditor requests that you call to schedule an audit appointment.
Letter 4883CThe IRS received your federal income tax return but needs more information to verify your identity in order to process your tax return accurately.
Letter 4903 (LT 26)You must file your tax returns immediately. The IRS has previously contacted you, but it did not receive a response.
Letter LP 47The IRS is trying to locate the person identified in the letter and is requesting that you provide their new address.
Letter LP 59The IRS has not received a response to the notice of levy it previously sent.
Audit Letter 2205The IRS manages audits either by mail or through an in-person interview to review your records. The interview may be at an IRS office (office audit) or the taxpayer’s home, place of business, or accountant’s office (field audit).
Letter 915You recently underwent an audit, and the IRS informs you that you now owe taxes.

Key takeaways

  • IRS Letter 972CG is sent to employers who fail to timely file ACA-required forms 1095-C and 1094-C.
  • Responding quickly can help avoid escalating penalties and interest charges.
  • Employers may qualify for penalty abatement if they have reasonable cause or meet First-Time Abatement requirements.
  • Ignoring the letter can lead to enforcement actions by the IRS.

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