Is Liberty Tax Online the right fit for you?

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Last Updated: 02/13/2026

Liberty Tax Online

in Tax Preparation Services from Liberty Tax

Last Updated: 02/13/2026

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Strongly not recommended31 total votes

6 users recommend

25 users don't recommend

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Highlights

Community Rating

Strongly not recommended

State Return

$34.95 - $39.95(Verified 06/21/2024)

Federal Return

$34.95 - $89.95(Verified 06/21/2024)

Number of Reviews

Liberty Tax Online Review

Liberty Tax Online is a tax preparation firm based in Virginia Beach, VA. The company, which was founded in 1997, helps individuals with tax preparation and filing services.

Liberty Tax Online FAQ

What does Liberty Tax Online charge for filing a tax return?

The price of services can vary widely depending on the type of services you require. To help you compare prices we have categorized tax preparation services into three tiers: basic, standard, and premium.

Federal tax returns

Liberty Tax Online charges $47.95 for a basic tax return.
Liberty Tax Online charges $44.95 for a standard tax return.
Liberty Tax Online charges $89.95 for a premium tax return.

State tax returns

Liberty Tax Online charges $36.95 for filing a state tax return.

What additional benefits does Liberty Tax Online offer?

As well as offering federal tax filing and preparation servcies, Liberty Tax Online also offers the following benefits:

Audit support.
Automatic error detection.
Tax deduction finder.

Note that you may pay a premium for these additional benefits through other providers and you may not need them all. Consider the services you or your business require before choosing a tax preparation firm.

What type of tax preparation software does Liberty Tax Online offer?

Web Browser-Based
Desktop Software

iOs Application
Android Application

What tax filing options does Liberty Tax Online offer?

File In Store
File Online

File With Mobile App

Is Liberty Tax Online a legit company?

Liberty Tax was founded in 1997, it is a well-established company that has been in business for 29 years. Liberty Tax Online is strongly not recommended by SuperMoney community users.

SuperMoney Disclosure: SuperMoney.com is an independent, advertising-supported service. The owner of this website may be compensated in exchange for featured placement of certain sponsored products and services, or your clicking on links posted on this website. Read more...

Editorial Disclaimer: Editorial and user-generated content on this page is not provided or commissioned by the issuer. Opinions expressed here are the author's alone and have not been approved or otherwise endorsed by any financial institution, including those that are advertising partners.

Message from Liberty Tax

On September 1, 1997, Canadian tax franchisor UandR Tax Depot was acquired. In 1998, the company opened five offices in the U.S. and became Liberty Tax Service. Today, we have more than 2,200 Liberty Tax Service retail locations in the United States and Canada, with over 12,000 tax professionals. Our headquarters are located in Virginia Beach, Virginia. Our mission remains the same as when we first opened: offer the flexibility of a personal tax consultant and the security of a large, established company. We continue to provide our unique range of tax preparation services and expand our presence in the competitive personal income tax industry.

With four options to help simplify taxes for your family or your business, Liberty Tax Online has the right tax filing product to suit your unique needs. Import your info from a competitor for free. File taxes online in as little as 15 minutes. 100% Accuracy Guarantee Our online tax software gives you the most accurate return and the largest possible refund you're entitled to.

Contact

Headquarters

1716 Corporate Landing Parkway

Virginia Beach, VA 23454

(757) 493-8855

Visit Site

Email Support

Hours of Operation

Sunday

All Day

Monday

All Day

Tuesday

All Day

Wednesday

All Day

Thursday

All Day

Friday

All Day

Saturday

All Day

Other Services by Liberty Tax

SuperMoney Net Recommendation Score

SuperMoney users don't recommend this product, giving it a user recommendation score of -61, or 1.8 on a 5-point rating scale.

-61

-1000+100

No one recommends

Everyone recommends

The recommendation score reflects customer satisfaction with a provider. A score of +100 means every customer recommends the provider, while -100 means none of them do. These scores are based entirely on community member votes and are not influenced by partner compensation. SuperMoney removes fake reviews when detected.

Liberty Tax Online Community Reviews

Would you recommend Liberty Tax Online to your friends?

Anonymous

Sep 5, 2023

May or may not recommend

Terrible experience! They charged me 330 for basic self employment, forgot to add certain benefits making my return smaller, terrible communication (I waited 3 weeks for a response back once) I barely got anything back on my return. They should be reported to the CRA. Terrible experience, never again-a huge waste of time and money.

Wayne J.

Mar 17, 2023

May or may not recommend

Korina from Ballston Spa was very helpful with my taxes I’d give 5 stars

Anny S.

Jan 30, 2023

May or may not recommend

we prepare my husband business taxes with Liberty and, have to say that I was very comfortable through the hole process, they respond to our concerns, and also made an amazing job, was a fast and stress free process, also with different rates, that every budget can afford.

Abigail B.

Nov 11, 2022

May or may not recommend

I did my taxes on Liberty Tax this year, and they failed to supply a copy of my return. I am now unable to log in to retrieve it because there does not seem to be a place to log in. Customer support is only by email, and so far they have failed to respond. No one on the phone knows how I can find the log-in page. I have ...Show More

Anonymous

Mar 31, 2021

May or may not recommend

Very overpriced! Dont tell you cost upfront!! $200 to fill in some blanks on a very easy return, seriously?? Been 6 weeks since e filed there and still have NOT received my refund, nor will they return your call?? Never going there again, save yourself money and a headache and go somewhere else!!

Maxine A.

Jan 26, 2021

May or may not recommend

This my 2nd year going to Liberty Tax I have had a great experience each time and AWESOME CUSTOMER SERVICE By : Rail Konova , she is so so kind and very knowledgeable about Liberty Tax SERVICE, I Personally Recommend her to EVERYONE. MAXINE ALLISON

Christy D.

Apr 7, 2020

May or may not recommend

Don't really know about the online review but I went in office and I had a very simple tax return one paper two dependents standard deductions and I got charged $587 so I received $597 because my return was $1,187I dropped off my paperwork went to the carwash I was called while I was at the car wash that my taxes were done and when can I pay

Lois S.

Apr 4, 2020

May or may not recommend

March 30, 2020, they filed my 2019 taxes & I was told I would receive a call in 2 - 3 days. When I called them, was told they had not received info that they were accepted, and asked me to wait another week before contacting them again. I owe so not expecting a refund, but want to pay and put the matter to bed. Why is it taking so ...Show More

Juan A.

Feb 7, 2020

May or may not recommend

Guy call Julio veras was an rude he doesn’t know what he is doing and also talking and tx doing me a estimate

Dawn G.

Jan 25, 2020

May or may not recommend

I had a standard tax no itemization just standard for a 15,000 gross annually they charged me 362 dollars for what. On line it says 39.99. Bullshit

R L.

Jan 16, 2020

May or may not recommend

Last year they charge me almost 600$ for filing my tax return and when i checked online how much they charged ,only $39 95 standards alumrock san Jose, ca. Liberty tax Riffed me off.

Anonymous

Aug 26, 2019

May or may not recommend

Liberty has filed my taxes for 8 years. Always accurate and friendly

Luz M.

Jun 19, 2019

May or may not recommend

They are rats, for a simple tax preparation they charge $ 579,98. I paid because they told me 520.00 dollars was for paid the money to IRS. A month later I received a letter for IRS that I have to paid the $520.00 . When to the office they did my taxes and is closed. Nobody answers the phones.

Liz L.

May 1, 2019

May or may not recommend

Horrible.messed up my state taxes..then tried to blame me..taxes ended up being audited..because they put the wrong info in.no refund or apology..just rude employees.Mary at the Wyoming ,Mi location.is the rudest tax preparer I've ever seen..her co workers are not very pleasant either.Im surprise they are still in business..

Mario G.

Apr 13, 2019

May or may not recommend

Cause thet took my state refund money frim me and i should of gotten more

Stevie T.

Mar 15, 2019

May or may not recommend

We have gone to Liberty Tax for four years now and our filing of taxes hasn’t changed (own home, standard deduction on federal and itemized on state) yet we are charged more each year! First year was $250 and this year was $409!

Anthony H.

Feb 18, 2019

May or may not recommend

I filed for a tax refund and opted for a $3000 loan. I've waited for 2 weeks for something that was "guaranteed". I call liberty and asked liberty if they have heard any information on my loan and I was told it got denied and somebody should've called. So now I shall wait until my whole tax refund comes back on time when I need it if it will ...Show More

Danny A.

Feb 17, 2019

May or may not recommend

That has been the most money I've ever gotten back from filing my taxes. The young lady was very nice fast and efficient and I got my check within two weeks the only thing is they charged me like $500 but they pulled it out of my return which was 5500 sounds good to me.

Dillon W.

Feb 8, 2019

May or may not recommend

Horrible company,said they couldn't tell me a price till after they got all my information and then they submitted it before telling me the price so I was forced to pay $371 to file two w2's....no dependents or anything else...and the guy that did it had to get up repeatedly to go ask questions

Alan R.

Jan 30, 2019

May or may not recommend

Liberty tax has made errors three seperate times while preparing my taxes. Mistakes from misspelling my name on my check multiple times even though my name was spelled right in their computer to forgetting to submit my taxes and me having to wait months for my return. And when they make mistakes they refuse to do anything to compensate for them. Their sylvania office manager Nate is ...Show More

Showing 20 of 31 reviews