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Dillard’s Return Policy: Everything You Need to Know

Last updated 07/08/2024 by

Bamigbola Paul

Edited by

Fact checked by

Dillard’s return policy aims to provide flexibility and convenience to its customers, offering a generous return window for most items. Exceptions apply to certain product categories such as electronics and seasonal items, each with specific return conditions. Understanding the details of Dillard’s return policy ensures a smooth and hassle-free return experience for shoppers.

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What is Dillard’s return policy?

Dillard’s, a prominent department store chain, offers a return policy designed to accommodate various customer needs. This article explores the specifics of Dillard’s return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Understanding Dillard’s return policy

Dillard’s return policy covers most items purchased in-store and online, providing a generous return window. Customers can enjoy flexibility in returning items based on the type of purchase and original payment method. This section delves into the general guidelines and procedures for making returns at Dillard’s.

How to return an item to Dillard’s

Returning an item to Dillard’s is straightforward if you follow the correct procedures. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Review the return window

Ensure your item falls within Dillard’s specified return period, which is typically within 30 days of purchase for most items. Verify the specific return window for electronics and seasonal items as these may differ.

Prepare the item

Items should be in new, unused condition with original tags and packaging intact. Proper preparation ensures your item meets the return criteria.

Gather necessary documents

Have your receipt, order confirmation, or packing slip ready. These documents are essential for processing your return smoothly.

Choose your return method

Decide whether to return the item in-store or by mail. Follow specific instructions for each method to ensure prompt processing.

Follow return instructions

For mail returns, package the item securely and include all required documentation. Use a Dillard’s return label, which costs $9.95, or ship using a trackable service to the following address:
In-store returns should be handled at the customer service desk.

Receive your refund or exchange

Once processed, refunds are typically issued to the original form of payment or provided as store credit, based on your preference.

Exceptions to the standard return policy

Certain product categories at Dillard’s have specific return conditions that differ from the general policy. Understanding these exceptions is crucial for a seamless return experience.

Electronics and tech items

Electronic devices and technology products may have shorter return windows or additional requirements for returns.

Seasonal and holiday items

Products designated as seasonal or holiday-specific may have limited return periods, typically around the relevant holiday or season.

Special order and personalized items

Customized or special order products may be non-returnable or subject to restocking fees. Verify the return policy for these items before purchase.

Beauty and fragrance products

Health and beauty items, including fragrances and cosmetics, may have specific return guidelines due to hygiene considerations.

Fine jewelry and watches

Luxury items such as fine jewelry and watches may have distinct return policies to ensure product authenticity and condition.

Pro tip

Returning items to Dillard’s is easier with these tips:
  • Keep your receipt or order confirmation handy for faster returns.
  • Check specific return windows for electronics and seasonal items.
  • For personalized items, verify return eligibility before purchase.
  • Utilize Dillard’s customer service for guidance on complex returns.


Dillard’s commitment to customer satisfaction is reflected in its comprehensive return policy, designed to accommodate various purchase scenarios. By understanding the specific conditions for returning different product categories, customers can enjoy a seamless shopping experience with confidence.

Frequently asked questions

Can I return an online purchase to any Dillard’s store?

Yes, most items purchased online can be returned to any Dillard’s retail location. Ensure to bring along your order confirmation or packing slip for quicker processing.

What if I lost my receipt? Can I still return an item to Dillard’s?

Dillard’s may accept returns without a receipt at their discretion, typically offering store credit at the current selling price. Valid identification may be required for these transactions.

Are there any exceptions to Dillard’s return window?

Yes, certain product categories have specific return periods different from the standard policy. Verify the return policy for electronics, seasonal items, and other categories before making a purchase.

How does Dillard’s handle returns of items purchased with a gift card?

Returns of items purchased with a Dillard’s gift card will typically be refunded back to a gift card, ensuring convenient use for future purchases.

Key takeaways

  • Dillard’s offers a generous return policy for most items, providing flexibility to customers.
  • Specific product categories like electronics and seasonal items have unique return conditions.
  • Prepare items for return by ensuring they are in new condition with original packaging.
  • Choose between in-store or mail returns, following specific instructions for each method.
  • Refunds are typically issued to the original form of payment or provided as store credit.
  • Review Dillard’s return policy online or contact customer service for detailed inquiries.

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