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Kohl’s Return Policy Made Easy: Your Complete Guide

Last updated 07/03/2024 by

Bamigbola Paul

Edited by

Fact checked by

Kohl’s return policy aims to offer flexibility and convenience, with a standard 180-day return window for most items. Certain exceptions apply, such as premium electronics and Sephora products, which have different return conditions. Understanding Kohl’s return policy ensures a hassle-free return experience for customers.

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What is Kohl’s return policy?

Kohl’s, a leading department store, offers a generous return policy designed to accommodate a variety of customer needs. With a standard 180-day return period for most items, Kohl’s allows customers ample time to decide if their purchases meet their expectations. This article explores the specifics of Kohl’s return policy, highlighting key points, exceptions, and tips for navigating the return process effectively.

Understanding Kohl’s return policy

Kohl’s return policy covers most items purchased in-store and online, providing a 180-day return window. Customers can return items either in-store or via mail, depending on the nature of the purchase. This section will explore the general guidelines and procedures for returning items to Kohl’s.

How to return an item to Kohl’s

Returning an item to Kohl’s can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Check the return window

Verify that your item is within the 180-day return window or the specific return period for exceptions like premium electronics and Sephora products.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, manuals, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on Kohl’s website and print the return shipping label.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store returns, the staff will guide you through the process.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Premium electronics

Premium electronics, such as smartwatches, tablets, and cameras, must be returned within 30 days of purchase. It’s important to inspect these items upon delivery and report any issues immediately to ensure eligibility for return. Items purchased between November 1 and December 25 can be returned through January 31 with original packaging and a valid receipt.

Sephora products

Sephora products purchased at Kohl’s must be returned within 60 days of purchase. These items should be returned in new, unused condition with all original packaging and accessories. Items purchased between November 1 and December 25 can be returned through January 31.

Holiday and seasonal items

Holiday and seasonal items have a shorter return window, typically around the end of the holiday season. Customers should check the specific return policy for these items at the time of purchase.

Custom and special order items

Custom and special order items may not be eligible for return or may incur a restocking fee. It’s advisable to confirm the return policy for these items before completing the purchase.

Hazardous materials

Items classified as hazardous materials, such as certain chemicals and flammable products, have specific return conditions. Customers should contact Kohl’s customer service for guidance on returning these items safely.

Pro tips

Returning items to Kohl’s can be smooth and efficient if you follow these tips:
  • Always keep your receipt or proof of purchase handy.
  • Inspect items upon delivery to ensure they are in good condition.
  • Initiate returns for online purchases through Kohl’s website to get a return shipping label.
  • For large items like premium electronics, contact Kohl’s customer service for assistance with returns.


Kohl’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a premium electronic or a simple household item, having the necessary documentation and following the outlined procedures will help streamline the experience. Kohl’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

Frequently asked questions

Can I return an online purchase to any Kohl’s store?

Yes, most items purchased online at are eligible for return at any Kohl’s store location. Bring the item along with the packing slip or the digital receipt from your account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to Kohl’s?

Kohl’s offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard 180 days?

Yes, certain items like premium electronics and Sephora products have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Kohl’s website.

How does Kohl’s handle returns of items purchased with a gift card?

When returning an item purchased with a Kohl’s gift card, the refund will generally be credited back to a Kohl’s gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

  • Kohl’s offers a 180-day return window for most items, providing ample time for customers to return purchases.
  • Specific items like premium electronics and Sephora products have different return periods, usually 30 and 60 days respectively.
  • Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
  • Items should be returned in new, unused condition with all original packaging and accessories.
  • Customers can return items in-store or via mail, with instructions available on Kohl’s website for online purchases.
  • Special return conditions apply to items like perishable goods, custom orders, and hazardous materials.
  • Kohl’s provides options for refunds or exchanges, typically processed to the original form of payment.

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