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Nordstrom Return Policy: A Complete Guide

Last updated 07/03/2024 by

Bamigbola Paul

Edited by

Fact checked by

Nordstrom’s return policy is known for its flexibility and customer-centric approach, allowing returns with no specific time frame, subject to their discretion. Customers can return items bought in-store or online, although having proof of purchase expedites the process. Specific guidelines apply to certain products, ensuring a smooth return experience for all.

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What is Nordstrom’s return policy?

Nordstrom, a high-end fashion retailer, offers a return policy that prioritizes customer satisfaction. Unlike many retailers with strict return windows, Nordstrom allows returns with no specific time limit, provided the items are in saleable condition. This article details Nordstrom’s return policy, highlighting key aspects, exceptions, and tips to navigate the process effectively.

Understanding Nordstrom’s return policy

Nordstrom’s return policy is renowned for its leniency and customer-friendly terms. Items can be returned without a specific time frame, subject to their discretion, and returns can be made both in-store and online. This section delves into the general guidelines and procedures for returning items to Nordstrom.

How to return an item to Nordstrom

Returning an item to Nordstrom is straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

While Nordstrom does not have a strict return window, it’s advisable to return items as soon as possible to ensure they are in saleable condition. Returns are subject to Nordstrom’s discretion.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, tags, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Although Nordstrom can process returns without a receipt, having your receipt, order confirmation, or the credit card used for the purchase helps verify the purchase and speeds up the return process. Proof of purchase might be necessary in certain cases.

Choose your return method

Decide whether to return the item in-store, by mail, or via curbside returns. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on Nordstrom’s website and print the return shipping label. For curbside returns, follow the instructions provided online.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store and curbside returns, the staff will guide you through the process.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement. If the item was purchased with a Nordstrom gift card, the refund can be credited back to a gift card or the original form of payment.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Designer items

Designer items have special return conditions and may require additional verification for authenticity. Ensure all original tags and packaging are intact.

Beauty products

Beauty products must be returned in new or gently used condition. Items that are heavily used may not be eligible for return.

Special occasion dresses

Special occasion dresses often have tags attached that must remain intact for the return to be accepted. Be sure to try on these items carefully.

Customized items

Customized items, such as engraved jewelry or monogrammed products, are typically not eligible for return unless there is a defect or error in customization.

Final sale items

Items marked as final sale cannot be returned. Be sure to review the return policy at the time of purchase.

Pro tips

Returning items to Nordstrom can be a smooth and efficient experience if you follow these tips:
  • Always keep your receipt or proof of purchase handy. This expedites the return process and helps verify the purchase.
  • Inspect items upon delivery to ensure they are in good condition. Report any issues immediately to Nordstrom’s customer service.
  • Initiate returns for online purchases through Nordstrom’s website to get a return shipping label.
  • For large or high-value items like designer goods, contact Nordstrom customer service for assistance with returns


Nordstrom’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a designer item or a simple clothing purchase, having the necessary documentation and following the outlined procedures will help streamline the experience. Nordstrom’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

Frequently asked questions

Can I return an online purchase to any Nordstrom store?

Yes, most items purchased online at are eligible for return at any Nordstrom store location. Bring the item along with the packing slip or the digital receipt from your Nordstrom account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to Nordstrom?

Nordstrom offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard no time limit?

While most items can be returned without a specific time frame, certain items like designer goods, beauty products, and special occasion dresses have specific return conditions. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Nordstrom’s website.

How does Nordstrom handle returns of items purchased with a gift card?

When returning an item purchased with a Nordstrom gift card, the refund will generally be credited back to a Nordstrom gift card or the original form of payment. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

  • Nordstrom allows returns with no specific time frame, provided items are in saleable condition.
  • Proof of purchase, such as a receipt or online order number, expedites the return process but is not always required.
  • Specific items like designer goods, beauty products, and special occasion dresses have unique return conditions.
  • Items should be returned in new, unused condition with all original packaging and accessories.
  • Customers can return items in-store, via mail, or through curbside returns, with instructions available on Nordstrom’s website for online purchases.

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