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Last Updated: 06/21/2024

HelloWallet

from KeyBank

Last Updated: 06/21/2024

Mostly not recommended26 total votes

8 users recommend

4 users are unsure

14 users don't recommend

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Highlights

Community Rating

Mostly not recommended

Monthly Maintenance Fee

Starting at $8.33(Verified 06/21/2024)

Money Management Tools Additional Features

N/A

Supported Platforms

N/A

Number of Reviews

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Editorial Disclaimer: Editorial and user-generated content on this page is not provided or commissioned by the issuer. Opinions expressed here are the author's alone and have not been approved or otherwise endorsed by any financial institution, including those that are advertising partners.

Contact

Headquarters

127 Public Square

Cleveland, OH 44114

(202) 803-5275

Visit Site

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SuperMoney Net Recommendation Score

SuperMoney users mostly don't recommend this product, giving it a user recommendation score of -23, or 2.5 on a 5-point rating scale.

-23

-1000+100

No one recommends

Everyone recommends

The recommendation score reflects customer satisfaction with a provider. A score of +100 means every customer recommends the provider, while -100 means none of them do. These scores are based entirely on community member votes and are not influenced by partner compensation. SuperMoney removes fake reviews when detected.

Reviewer Sentiment Over Time

HelloWallet Community Reviews

Would you recommend HelloWallet to your friends?

Nicole I.

Nov 14, 2020

May or may not recommend

My opinions on Hello Wallet vary, as I have a variation of opinions. Many can agree that it is very functional and easy to use. Something that many people dislike is the $8.95, which for college students could be a bit unaffordable. Some find other finance apps better but it really comes down to matter of opinion. A big plus is the no banner advertisements as well. It is ...Show More

Hammed O.

Nov 11, 2020

Would not Recommend

I will advise that you don’t keep your money with this bank, there are lots of hidden mode of transaction that will not start to manifest till they have your money at hand. The support service is not at all encouraging, as they can decide to hang up without passing any tangible information. It is important that they fix the necessary things.

Gale M.

Sep 18, 2019

Would not Recommend

Accounts don't update. Complicated to access- you start with HelloWallet, get sent to KeyBank, and back again back. Notes on pending transactions dissappear. The list just keeps going. The only reason I use it is because KeyBank attaches interest rates to my savings account from my Hellocal let score.

Anonymous

Aug 9, 2019

Would Recommend

I've been using it for two years now. It tracks my income and spend automatically and tells me when I'm blowing my budget. I think it's great.

B L.

Jun 9, 2019

Would not Recommend

I used Hellowallet for years and loved it. Then KeyBank acquired it. It was fine for a year. Then one day I tried to log into my account and got an error message saying they didnt recognize my id. I contacted the company. They said my account had been deleted along with all of my data because I was not a KeyBank customer. No ...Show More

A, T.

Mar 13, 2019

Would not Recommend

I used Hellowallet for a few years now, and just got an email out of the blue from their new parent company, Keybank, telling me my account has been cancelled. Gone. all my data, all my budgets that I poured time into setting up. Hellowallet already had tons of issues with constantly dropping connections to my accounts, but this is just beyond unacceptable. "Thank you for your time as a ...Show More

Edward S.

Feb 14, 2019

Would not Recommend

I was a corporate customer. Keybank acquired and 7 months later I get a notification that my account was cancelled, my data is deleted and "thanks so much for being a customer." Message was received on Friday at 7:00 just after the customer service desk closed. Just like that my financial data was gone. I went to Mint.com and got started up and I'm sorry I didn't do ...Show More

Jerry Z.

Jun 26, 2018

Would not Recommend

The product is Handy, but if you have a negative balance in your checking account, the amount shows as positive.

Anonymous

Feb 21, 2018

Would not Recommend

I got into this because KeyBank, which used to have nice categorizing and reporting tools right on their own website, got rid of those when they "improved" their website. It is close to totally useless for simple straightforward things that I used to easily and routinely do on the KeyBank site. Things such as go into my account and generate a nicely formatted report of how much rental income I ...Show More

Priscilla P.

Aug 9, 2017

Would not Recommend

This site is a joke. My largest account could not be added because it was in "beta testing". They had no clue how long it would take. They suggested I add the account manually. For a trading account with over 50 positions that change? Are you kidding me hellowallet? You are a waste of time.

Cheryl S.

Jan 23, 2017

Would not Recommend

My bank (KEY) dropped their budget tool and added this as our option. I have not been able to add my bank to wallet and have been in contact with hello wallet since Dec. 27th via phone, email and chat and have not had a fix to my problem. I call & mailbox full. I email and get told they forwarded to tech support. Still no ...Show More

Anonymous

Oct 15, 2016

Would not Recommend

I suggest you look elsewhere for a budgeting application. First, HelloWallet duplicates two of my accounts but they have different transactions in each. I can't remove one to make my balance sheet look proper because I would lose half my transaction history. HelloWallet support told me six months ago that they are working on it but, for the past six months, they have ignored my requests for ...Show More

Anonymous

Jan 30, 2016

Would Recommend

Excellent. Very good information. I recommend it. It helps my finances.

Anonymous

Mar 27, 2015

Would not Recommend

This app continues to criticize me for not having health insurance. I do have health insurance, but I can't figure out how to add it to the app. Also, I had an issue adding my accounts and had to contact the app customer service department. I also don't think Hello Wallet is as finished and simple to use as other apps. They are more complete and easy to manage. I ...Show More

Anonymous

Mar 27, 2015

Would not Recommend

HelloWallet is a decent smart phone app, but for many reasons, I will be sticking with my other financial app. I tried to love HelloWallet, but found myself regularly going back to my other app on a daily basis. HelloWallet's budgeting tool is good, but it does not update my accounts automatically like I would like it to (and that it should). It's neat that it considers your insurance, but ...Show More

Anonymous

Mar 27, 2015

Would not Recommend

This app lets you split one transaction into multiple categories, which has been my exact issue with other financial applications. That's the best part of HelloWallet, by far. It's what sets it a part. But, I have to sign into my bank daily in order for the app to update. It's inconvenient because I got the app in the first place thinking it would update automatically. The budgeting tool ...Show More

Anonymous

Mar 27, 2015

Would not Recommend

For a reason unbeknownst to me, I can only link a few of my accounts to HelloWallet. The other accounts will not link and it has been very frustrating. I have contacted the apps technical support team and they have gotten back to me quickly, and are working on adding my accounts. All of this extra work makes me want to go back to my old financial apps. But, I ...Show More

Anonymous

Mar 27, 2015

Would Recommend

I have dropped all of my other money managing apps for HelloWallet! This app is the best thing I have ever come across. After only a month, it was no question about whether or not I would keep HelloWallet and have it as my main money management app. I feel like a million bucks keeping such great track of my finances now. The developers have made this thing so easy ...Show More

Anonymous

Mar 27, 2015

Would Recommend

I initially just downloaded this app to try it out, but now am in the process of adding all my accounts so I can delete my other financial management apps. It is so easy to use and includes other assets like your insurance coverage. Since it's free, I honestly am surprised it's so well developed. It is so extremely easy to use and adding all the accounts is so easy. ...Show More

Anonymous

Mar 27, 2015

Would Recommend

I've only had HelloWallet for just over a month, but so far it is the best money app I have used. With categorizing the transactions, it definitely does better than the other apps that do it. It is more accurate and doesn't provide me with uncategorized transactions. It's also great that it includes things like your health insurance, so you're looking at a more broad picture compared to just your ...Show More

Showing 20 of 26 reviews