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Ross Stores Return Policy: Your Complete Guide

Last updated 07/08/2024 by

Bamigbola Paul

Edited by

Fact checked by

Ross Stores offers a flexible return policy designed to accommodate various customer needs. With a standard return window of 30 days for most items, exceptions apply to specific categories like electronics and jewelry, each with unique return conditions. Understanding Ross’s return policy ensures a smoother and more efficient return experience for shoppers.

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What is Ross’s Return Policy?

Ross Stores, a popular off-price retailer in the United States, provides a straightforward return policy aimed at customer satisfaction. This article explores the specifics of Ross’s return policy, detailing key points, exceptions, and tips for navigating the return process effectively.

Understanding Ross’s Return Policy

Ross’s return policy covers most items purchased in-store, offering a standard 30-day return window. Customers can return items for a refund or exchange within this period, ensuring flexibility and convenience.

How to Return an Item to Ross

Returning an item to Ross is straightforward if you follow these steps:

Steps for Returning Items

Check the Return Window

Verify that your item falls within the 30-day return window to be eligible for a refund or exchange.

Prepare the Item

Ensure the item is in new, unused condition with all original tags attached. This step is crucial to qualify for a return.

Gather Proof of Purchase

Have your receipt or proof of purchase ready. This documentation is necessary to validate your return.

Choose Your Return Method

Decide whether to return the item in-store or by mail. For in-store returns, visit any Ross location with the item and receipt. For mail returns, follow the instructions on Ross’s website.

Follow Return Instructions

For mail returns, carefully package the item and affix the return label provided by Ross. For in-store returns, present the item and receipt to the customer service desk.

Receive Your Refund or Exchange

Once the return is processed, Ross will issue a refund to your original form of payment or provide an exchange based on availability.

Exceptions to the Standard Return Policy


Electronics items must be returned within 15 days of purchase and should include all original packaging and accessories.


Jewelry items also have a 15-day return window and must be unworn and in their original condition.

Special Event Merchandise

Items purchased for special events or holidays may have unique return conditions. It’s advisable to check at the time of purchase.

Pro tip

Returning items to Ross can be smooth and efficient if you follow these tips:
  • Keep your receipt handy for faster processing.
  • Inspect items upon purchase to ensure they meet your expectations.
  • For electronics, retain all original packaging and accessories for a hassle-free return.
  • Check the specific return policy for jewelry items to avoid any surprises.


Ross Stores’ return policy is designed to provide flexibility and convenience to customers, accommodating various purchase scenarios. Familiarizing yourself with the guidelines and exceptions ensures a seamless return experience, whether returning electronics, jewelry, or other items.

Frequently Asked Questions

Can I Return an Item Without a Receipt?

Ross Stores may accept returns without a receipt at their discretion, often providing store credit for the current selling price of the item.

Are There Any Items That Cannot Be Returned to Ross?

Certain items, such as perishable goods and opened cosmetics, are typically not eligible for return due to health and safety regulations.

Can I Return Online Purchases to a Ross Store?

Yes, most items purchased online can be returned to any Ross store location. Ensure you bring your packing slip or order confirmation for faster processing.

How Long Does It Take to Receive a Refund from Ross?

Refunds from Ross Stores typically process within a few business days to the original form of payment used for the purchase.

Key takeaways

  • Ross Stores offers a 30-day return window for most items, ensuring ample time for returns.
  • Exceptions include electronics and jewelry, which have shorter return periods of 15 days.
  • Proof of purchase is essential for all returns to Ross Stores.
  • Items should be returned in new, unused condition with all original packaging.
  • Customers have the option to return items in-store or by mail, depending on their preference.
  • Understanding the specific return policies for electronics and jewelry items enhances the return process.
  • Ross Stores strives to provide a seamless return experience, promoting customer satisfaction.

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