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Nordstrom Rack Return Policy: Easy Guide for Hassle-Free Returns

Last updated 07/03/2024 by

Bamigbola Paul

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Fact checked by

Nordstrom Rack offers a flexible return policy designed to accommodate a variety of customer needs. With a standard 30-day return window for in-store purchases and 45 days for online purchases, exceptions apply to specific categories like beauty products and special orders. Understanding Nordstrom Rack’s return policy ensures a hassle-free return experience for customers.

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What is Nordstrom Rack’s return policy?

Nordstrom Rack, the off-price retail division of Nordstrom, Inc., provides a return policy that aims to offer convenience and flexibility to its customers. With a standard 30-day return period for in-store purchases and 45 days for online purchases, Nordstrom Rack ensures customers have sufficient time to determine if their purchases meet their expectations. This article delves into the specifics of Nordstrom Rack’s return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Understanding Nordstrom Rack’s return policy

Nordstrom Rack’s return policy covers most items purchased in-store and online. Customers can return items either in-store or via mail, depending on the nature of the purchase. This section explores the general guidelines and procedures for returning items to Nordstrom Rack.

How to return an item to Nordstrom Rack

Returning an item to Nordstrom Rack can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 30-day return window for in-store purchases or the 45-day return period for online purchases. Holiday purchases have extended return windows.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, tags, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on Nordstrom Rack’s website and print the return shipping label.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. Note that a $9.95 shipping fee will be deducted from your refund unless the return is due to an error by Nordstrom Rack.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment. Refunds typically take a few days to appear on your statement for in-store returns and longer for mail returns.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Beauty products

Beauty products can be returned to Nordstrom Rack as long as they are in new or gently used condition and returned within the standard return window.

Special orders

Special orders may be subject to a restocking fee. It’s advisable to confirm the return policy for these items before completing the purchase.

Items marked as final sale

Items marked as final sale are not eligible for return or exchange under any circumstances.

Gift cards

Gift cards cannot be returned or redeemed for cash except where required by law.

Pro tip

Returning items to Nordstrom Rack can be smooth and efficient if you follow these tips:
  • Always keep your receipt or proof of purchase handy.
  • Inspect items upon delivery to ensure they are in good condition.
  • Initiate returns for online purchases through Nordstrom Rack’s website to get a return shipping label.
  • For special orders, confirm the return policy before purchase to avoid surprises.


Nordstrom Rack’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a beauty product or a special order, having the necessary documentation and following the outlined procedures will help streamline the experience. Nordstrom Rack’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

Frequently asked questions

Can I return an online purchase to any Nordstrom Rack store?

Yes, most items purchased online at are eligible for return at any Nordstrom Rack store location. Bring the item along with the packing slip or the digital receipt from your account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to Nordstrom Rack?

Nordstrom Rack offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard 30/45 days?

Yes, certain items like beauty products and special orders have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Nordstrom Rack’s website.

How does Nordstrom Rack handle returns of items purchased with a gift card?

When returning an item purchased with a Nordstrom Rack gift card, the refund will generally be credited back to a Nordstrom Rack gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

  • Nordstrom Rack offers a 30-day return window for in-store purchases and 45 days for online purchases.
  • Beauty products can be returned if they are in new or gently used condition.
  • Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
  • Items should be returned in new, unused condition with all original packaging and accessories.
  • Customers can return items in-store or via mail, with a $9.95 shipping fee for mail returns.
  • Special return conditions apply to items like gift cards and special orders.
  • Nordstrom Rack provides options for refunds, typically processed to the original form of payment.

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