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Marshall’s Return Policy: A Complete How-To Guide

Last updated 07/09/2024 by

Bamigbola Paul

Edited by

Fact checked by

Marshall’s return policy offers a 30-day return window for most items purchased in-store and a 40-day window for items purchased online. The policy aims to provide flexibility and convenience to customers, with specific exceptions such as clearance items and items without a receipt. Understanding the specifics of Marshall’s return policy ensures a smooth and efficient return experience.

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What is Marshall’s return policy?

Marshall’s, a popular off-price department store, provides a return policy designed to accommodate the needs of its customers. With a standard 30-day return period for most in-store purchases and a 40-day return window for online purchases, Marshall’s ensures that customers have adequate time to decide if their purchases meet their expectations. This article delves into the details of Marshall’s return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Understanding Marshall’s return policy

Marshall’s return policy covers most items purchased in-store and online. The policy offers a 30-day return window for in-store purchases and a 40-day return window for online purchases. Customers can return items to any Marshall’s store, provided they follow the required guidelines. This section explores the general procedures and conditions for returning items to Marshall’s.

How to return an item to Marshall’s

Returning an item to Marshall’s can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Ensure your item is within the 30-day return window for in-store purchases or the 40-day return window for online purchases. Items returned after this period may not be accepted or may only be eligible for store credit.

Prepare the item

Make sure the item is in its original condition with all tags attached. Items that are worn, used, or damaged may not be accepted for return.

Gather proof of purchase

Have your receipt or the credit card used for the purchase ready. Proof of purchase helps verify the transaction and speeds up the return process.

Choose your return method

Return the item to any Marshall’s store. For online purchases, follow the return instructions provided on the Marshall’s website, which may include printing a return shipping label.

Follow return instructions

For in-store returns, bring the item to the customer service desk. For mail returns, package the item securely and follow the instructions provided online.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Clearance items

Clearance items may not be eligible for return, or may only be returned for store credit. Check the return policy for clearance items at the time of purchase.

Items without a receipt

Returns without a receipt will receive a non-transferable merchandise credit. A valid government-issued photo ID is required for issuing and redeeming the merchandise credit.

Gift returns

Items returned with a gift receipt are eligible for store credit or exchange.

Seasonal items

Seasonal items may have a shorter return window, typically around the end of the season. Customers should verify the return policy for these items at the time of purchase.

Final sale items

Items marked as final sale are not eligible for return or exchange.

Pro tip

Returning items to Marshall’s can be smooth and efficient if you follow these tips:
  • Always keep your receipt or proof of purchase handy.
  • Inspect items upon purchase to ensure they are in good condition.
  • Initiate returns for online purchases through Marshall’s website to get a return shipping label.
  • For large items or special cases, contact Marshall’s customer service for assistance with returns.


Marshall’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a seasonal item or a simple household product, having the necessary documentation and following the outlined procedures will help streamline the experience. Marshall’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

Frequently asked questions

Can I return an online purchase to any Marshall’s store?

Yes, most items purchased online at are eligible for return at any Marshall’s store location. Bring the item along with the packing slip or the digital receipt from your account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to Marshall’s?

Marshall’s offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for store credit based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard 30 days?

Yes, certain items like clearance, seasonal, and final sale items have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Marshall’s website.

How does Marshall’s handle returns of items purchased with a gift card?

When returning an item purchased with a Marshall’s gift card, the refund will generally be credited back to a Marshall’s gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

  • Marshall’s offers a 30-day return window for most items, providing ample time for customers to return purchases.
  • Online purchases have a 40-day return window from the order date.
  • Specific items like clearance, seasonal, and final sale items have different return periods.
  • Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
  • Items should be returned in new, unused condition with all original packaging and tags.
  • Customers can return items in-store or via mail, with instructions available on Marshall’s website for online purchases.
  • Items without a receipt may only be eligible for store credit at the discretion of the store manager.
  • Special return conditions apply to items like clearance and final sale items.
  • Marshall’s provides options for refunds or exchanges, typically processed to the original form of payment or store credit.

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