Burlington Coat Factory Return Policy (2026): Window, Receipt Rules & Exceptions
Last updated 10/22/2026 by
SuperMoney Team
Edited by
Andrew Latham
Summary:
Burlington Stores, Inc. (formerly known as Burlington Coat Factory) offers a return policy designed to accommodate customers shopping both in-store and online. This guide provides detailed information on the return, exchange, and refund process, helping you navigate potential returns with ease and confidence.
Burlington Coat Factory return policy at a glance
| Return window | 30 days (new, unused, unwashed, original packaging) |
| Receipt | Original receipt; no receipt needs photo ID and gets merchandise credit at lowest selling price |
| Restocking fee | None stated |
| Exceptions | Layaway returns and receipted returns after 30 days get merchandise credit |
| Refunds | Original form of payment (PIN debit gets cash) |
| Last verified | October 2026, against Burlington Coat Factory’s return policy |
Paid by card? Return protection may cover you past the window
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What is Burlington Stores’ return policy?
Burlington Stores, Inc. offers a return policy that is customer-friendly, allowing for returns of most items purchased in-store or online within 30 days from the date of purchase or delivery. This section will provide a detailed overview of the policy, including the essential steps and conditions to ensure a smooth return process.
Understanding Burlington Stores’ return policy
The return policy at Burlington Stores covers most items purchased in-store or through their online platform, with a standard return window of 30 days. Customers must return items in their original, unused condition with all tags and packaging intact. This section will guide you through the general guidelines, including how to return items and what to expect during the return process.
How to return an item to Burlington Stores
Returning an item to Burlington Stores is straightforward if you follow the appropriate steps. Below is a comprehensive guide to ensure a seamless return experience.
Steps for returning items
Check the return window
Burlington allows returns within 30 days of purchase or delivery. However, certain items may have different return periods, particularly custom-made or final sale products. Ensure you are aware of the return window specific to your purchase.
Prepare the item
Ensure the item is in its original, unused condition with all original packaging, tags, and accessories intact. Proper preparation is crucial for the return to be accepted.
Gather proof of purchase
Always keep your receipt, order confirmation, or payment method used for the purchase. This documentation is essential for validating the return and expedites the process.
Choose your return method
Burlington offers two return methods: in-store and by mail. For in-store returns, bring the item to any Burlington location along with your receipt. For mail returns, initiate the return process on Burlington’s website to receive a return shipping label.
Follow return instructions
For mail returns, carefully follow the instructions provided online to securely package and send the item back to Burlington. For in-store returns, visit the customer service desk for assistance.
Receive your refund or exchange
After the return is processed, you will receive a refund to your original payment method or an exchange, depending on your preference. Refunds for card payments typically appear within 3-5 working days, while other payment methods may take up to 10 working days.
Exceptions to the standard return policy
While Burlington’s standard return policy is comprehensive, certain exceptions apply. It is important to be aware of these to avoid any issues during the return process.
Custom-made products
Custom-made items, such as certain furniture or tailored clothing, may not be eligible for return or may incur a restocking fee. Always check the return policy for these items before making a purchase.
Clearance and final sale items
Items marked as clearance or final sale are typically not eligible for return. Always review the product details and terms of sale before completing your purchase.
Perishable goods
Perishable items, such as food products, cannot be returned. These items are exempt from Burlington’s standard return policy.
Health and hygiene items
Items like undergarments, swimwear, and opened personal care products are non-returnable due to health and hygiene concerns unless they are faulty.
Pro tips
Ensure a smooth return experience at Burlington by following these tips:
- Always keep your receipt or order confirmation for easy reference.
- Check the condition of items as soon as they are delivered to identify any issues early.
- Start returns for online purchases through Burlington’s website to obtain a return label.
- Contact Burlington’s customer service for any questions regarding custom or perishable items.
Conclusion
Burlington Stores’ return policy is designed to be flexible and customer-focused, covering a wide range of products and purchase situations. Familiarizing yourself with the specific return conditions for different items ensures a smooth and efficient return process. Whether dealing with custom-made products or clearance items, having the necessary documentation and following the outlined steps will help streamline your return experience. Burlington’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.
What if Burlington Coat Factory refuses your return?
Start by asking for a manager or contacting Burlington Coat Factory customer service with your order number. If that fails, two things can still get your money back:
- Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
- A chargeback. If Burlington Coat Factory does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.
Returning a Burlington Coat Factory purchase made with Affirm, Klarna or Afterpay
If you paid with a buy now, pay later plan, you still return the item to Burlington Coat Factory under its normal policy. Once Burlington Coat Factory processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.
- Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
- Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
- Compare the trade-offs in buy now, pay later vs credit cards.
Frequently asked questions
Can I return an online purchase to any Burlington store?
Yes, most items purchased online at Burlington’s website can be returned to any Burlington store. Be sure to bring the item along with the packing slip or digital receipt from your Burlington account to ensure a smooth return process.
What if I lost my receipt? Can I still return an item to Burlington Stores?
Yes, but not for a refund. Without the original receipt, you need a photo ID, and you receive merchandise credit at the item’s lowest selling price.
Are there items with a different return period than the standard 30 days?
Yes, certain items, particularly custom-made products, may have different return periods. It’s important to check the specific return policy for these items before purchasing or consult Burlington’s website.
How does Burlington handle returns for items purchased with a gift card?
When returning an item purchased with a Burlington gift card, the refund is typically credited back to a Burlington gift card. This ensures you can conveniently use the refunded amount for future purchases either in-store or online.
Key takeaways
- Burlington Stores offers a return window of 30 days for most items, providing ample time for customers to make returns.
- Custom-made, clearance, and perishable items have different return conditions and may not be eligible for return.
- Proof of purchase, such as a receipt or online order number, is essential for a smooth return process.
- Items should be returned in their original, unused condition with all packaging and accessories intact.
- Customers can return items in-store or via mail, with return instructions available on Burlington’s website.
- Customized and final sale items may not be eligible for return, so review these policies before purchasing.
- Special return conditions apply to perishable goods, and customers should contact customer service for guidance.
- Burlington provides refunds or exchanges, typically processed to the original form of payment within 3-5 working days for card payments and up to 10 working days for other methods.
Off-Price Store Return Policies
Compare return policies at Ross, DD’s Discounts, Marshall’s, Bealls, Nordstrom Rack, Burlington, and TJ Maxx.
Browse all stores: 701 store return policies, A to Z
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