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Abercrombie Return Policy 2024: Hassle-Free Returns Explained

Last updated 07/03/2024 by

Bamigbola Paul

Edited by

Fact checked by

Abercrombie’s return policy is customer-friendly, offering a 30-day return window for both in-store and online purchases. Specific conditions apply to items such as swimwear, underwear, and final sale products. Knowing the details of Abercrombie’s return policy can help ensure a smooth and hassle-free return process.

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What is Abercrombie’s return policy?

Abercrombie & Fitch, a popular fashion retailer, provides a return policy designed to offer flexibility and convenience to its customers. With a standard 30-day return period for both in-store and online purchases, Abercrombie ensures customers have sufficient time to decide if their purchases meet their expectations. This article explores the specifics of Abercrombie’s return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Understanding Abercrombie’s return policy

Abercrombie’s return policy applies to most items purchased in-store and online, offering a 30-day return window for both types of purchases. Customers can return items either in-store or by mail, depending on the nature of the purchase. This section will explore the general guidelines and procedures for returning items to Abercrombie.

How to return an item to Abercrombie

Returning an item to Abercrombie can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 30-day return window for both in-store and online purchases.

Prepare the item

Ensure the item is in new, unused condition with all original tags, packaging, and hygiene liners (for swimwear) intact. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on Abercrombie’s website and print the return shipping label. Note that a $7.00 fee will be deducted from your refund for using this label for returns.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store returns, the staff will guide you through the process.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Swimwear and underwear

Swimwear and underwear must be returned in new, unworn condition with the original tags and hygiene liners intact. These items are subject to special return conditions due to hygiene reasons.

Final sale items

Items marked as final sale cannot be returned or exchanged. Be sure to review your purchase details carefully before completing the transaction.

Gift returns

Gifts can be returned for an exchange or a merchandise credit, provided they meet the standard return conditions. Be sure to have the gift receipt or the original order information.

Online purchases

Items purchased online can be returned either in-store or by mail. Ensure to follow the specific instructions provided for online returns to ensure a smooth process.

International returns

For international orders, customers are responsible for return shipping costs. It’s advisable to use a trackable shipping method to ensure the return package reaches Abercrombie.

Pro tip

Returning items to Abercrombie can be efficient if you follow these tips:
  • Keep your receipt or proof of purchase handy.
  • Ensure items are in new, unused condition with all original tags.
  • Start returns for online purchases through Abercrombie’s website to get a return shipping label.
  • For international returns, use a trackable shipping method.


Abercrombie’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a piece of clothing or an accessory, having the necessary documentation and following the outlined procedures will help streamline the experience. Abercrombie’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

Frequently asked questions

Can I return an online purchase to any Abercrombie store?

Yes, most items purchased online at are eligible for return at any Abercrombie store location. Bring the item along with the packing slip or the digital receipt from your Abercrombie account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to Abercrombie?

Abercrombie offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard 30 days?

Yes, certain items like swimwear and underwear have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Abercrombie’s website.

How does Abercrombie handle returns of items purchased with a gift card?

When returning an item purchased with an Abercrombie gift card, the refund will generally be credited back to an Abercrombie gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

  • Abercrombie offers a 30-day return window for both in-store and online purchases.
  • Specific items like swimwear and underwear have different return periods and conditions.
  • Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
  • Items should be returned in new, unused condition with all original tags, packaging, and accessories.
  • Customers can return items in-store or via mail, with instructions available on Abercrombie’s website for online purchases.
  • International returns require the customer to bear the shipping costs, and a trackable shipping method is recommended.
  • Final sale items are not eligible for return or exchange.
  • Abercrombie provides options for refunds or exchanges, typically processed to the original form of payment.

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