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Sam’s Club Return Policy: Your Guide to Hassle-Free Returns

Last updated 07/03/2024 by

Bamigbola Paul

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Fact checked by

Sam’s Club’s return policy offers flexibility and convenience to its members, with a standard 90-day return period for most items. Exceptions apply to certain categories, including electronics and major appliances, each with specific return conditions. Understanding the intricacies of Sam’s Club’s return policy ensures a smooth and efficient return experience for members.
Sam’s Club, a leading membership-only retail warehouse club, offers a return policy that prioritizes member satisfaction and convenience. With a standard 90-day return period for most items, Sam’s Club ensures that its members have sufficient time to decide if their purchases meet their expectations. This article delves into the specifics of Sam’s Club’s return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

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Understanding Sam’s Club’s return policy

Sam’s Club’s return policy covers most items purchased in-store and online, providing a 90-day return window. Members can return items either in-store or via mail, depending on the nature of the purchase. This section will explore the general guidelines and procedures for returning items to Sam’s Club.

How to return an item to Sam’s Club

Returning an item to Sam’s Club can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 90-day return window or the specific return period for exceptions like electronics and major appliances.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, manuals, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on Sam’s Club website and print the return shipping label.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store returns, the staff will guide you through the process.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.


Electronics, such as televisions, computers, and cell phones, must be returned within 90 days of purchase. It’s important to inspect these items upon delivery and report any issues immediately to ensure eligibility for return.

Major appliances

Major appliances, including refrigerators, washers, dryers, and ranges, must be returned within 90 days of purchase. These items should be returned in new, unused condition with all original packaging and accessories.


Mattresses can be returned within 90 days of purchase. Ensure the mattress is in good condition and preferably in its original packaging.

Holiday and seasonal items

Holiday and seasonal items have a shorter return window, typically around the end of the holiday season. Members should check the specific return policy for these items at the time of purchase.

Custom and special order items

Custom and special order items may not be eligible for return or may incur a restocking fee. It’s advisable to confirm the return policy for these items before completing the purchase.

Hazardous materials

Items classified as hazardous materials, such as certain chemicals and flammable products, have specific return conditions. Members should contact Sam’s Club customer service for guidance on returning these items safely.

Pro tip

Returning items to Sam’s Club can be smooth and efficient if you follow these tips:
  • Always keep your receipt or proof of purchase handy.
  • Inspect items upon delivery to ensure they are in good condition.
  • Initiate returns for online purchases through Sam’s Club website to get a return shipping label.
  • For large items like major appliances, contact Sam’s Club customer service for assistance with returns.


Sam’s Club’s return policy is designed to be flexible and member-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, members can ensure a smooth and efficient return process. Whether returning electronics, major appliances, or simple household items, having the necessary documentation and following the outlined procedures will help streamline the experience. Sam’s Club’s commitment to member satisfaction is evident in their comprehensive return policy, making it easier for members to shop with confidence.

Frequently asked questions

Can I return an online purchase to any Sam’s Club store?

Yes, most items purchased online at are eligible for return at any Sam’s Club store location. Bring the item along with the packing slip or the digital receipt from your account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to Sam’s Club?

Sam’s Club offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard 90 days?

Yes, certain items like electronics, major appliances, and mattresses have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Sam’s Club website.

How does Sam’s Club handle returns of items purchased with a gift card?

When returning an item purchased with a Sam’s Club gift card, the refund will generally be credited back to a Sam’s Club gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

  • Sam’s Club offers a 90-day return window for most items, providing ample time for members to return purchases.
  • Specific items like electronics, major appliances, and mattresses have different return periods, usually 90 days.
  • Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
  • Items should be returned in new, unused condition with all original packaging and accessories.
  • Members can return items in-store or via mail, with instructions available on Sam’s Club website for online purchases.
  • Items from Sam’s Club Marketplace are subject to the return policies of third-party sellers, so it’s important to review these policies before purchasing.
  • Special return conditions apply to items like perishable goods, custom orders, and hazardous materials.
  • Sam’s Club provides options for refunds or exchanges, typically processed to the original form of payment.

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