Skip to content
SuperMoney logo
SuperMoney logo

GameStop Return Policy: What You Need to Know

Last updated 07/03/2024 by

Bamigbola Paul

Edited by

Fact checked by

GameStop’s return policy aims to provide a seamless experience for customers, offering a standard 15-day return period for most new products. Exceptions include digital content, pre-owned items, and hardware, each with specific return conditions. Knowing the details of GameStop’s return policy ensures customers can navigate returns and exchanges efficiently.

Get Competing Personal Loan Offers In Minutes

Compare rates from multiple vetted lenders. Discover your lowest eligible rate.
Get Personalized Rates
It's quick, free and won’t hurt your credit score

What is GameStop’s return policy?

GameStop, a leading video game and entertainment software retailer, offers a return policy designed to balance customer satisfaction with practical limitations on certain product categories. With a standard 15-day return window for most new items, GameStop provides a reasonable timeframe for customers to decide if their purchases meet their expectations. This article delves into the specifics of GameStop’s return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Understanding GameStop’s return policy

GameStop’s return policy covers most items purchased in-store and online, providing a 15-day return window for new products. Pre-owned products have a 7-day return window. Customers can return items either in-store or via mail, depending on the nature of the purchase. This section will explore the general guidelines and procedures for returning items to GameStop.

How to return an item to GameStop

Returning an item to GameStop can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 15-day return window for new products or the 7-day return period for pre-owned items.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, manuals, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on GameStop’s website and print the return shipping label.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store returns, the staff will guide you through the process.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Digital content

Digital content, such as downloadable games and DLC, is non-refundable. Once purchased, these items cannot be returned or exchanged.

Pre-owned items

Pre-owned items have a 7-day return window. These items should be returned in the same condition as purchased.


Hardware, including consoles and accessories, must be returned within 15 days of purchase. It’s important to inspect these items upon delivery and report any issues immediately to ensure eligibility for return.

Special orders

Special orders, such as customized items, may not be eligible for return or may incur a restocking fee. It’s advisable to confirm the return policy for these items before completing the purchase.

Collector’s items

Collector’s items, such as limited editions and memorabilia, may have different return conditions. Check the specific return policy for these items at the time of purchase.

Pro tip

Returning items to GameStop can be smooth and efficient if you follow these tips:
  • Always keep your receipt or proof of purchase handy.
  • Inspect items upon delivery to ensure they are in good condition.
  • Initiate returns for online purchases through GameStop’s website to get a return shipping label.
  • For large items like consoles, contact GameStop customer service for assistance with returns.


GameStop’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a game or a gaming console, having the necessary documentation and following the outlined procedures will help streamline the experience. GameStop’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

Frequently asked questions

Can I return an online purchase to any GameStop store?

Yes, most items purchased online at are eligible for return at any GameStop store location. Bring the item along with the packing slip or the digital receipt from your account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to GameStop?

GameStop offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard 15 days?

Yes, certain items like pre-owned items and digital content have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting GameStop’s website.

How does GameStop handle returns of items purchased with a gift card?

When returning an item purchased with a GameStop gift card, the refund will generally be credited back to a GameStop gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

  • GameStop offers a 15-day return window for most new items, providing ample time for customers to return purchases.
  • Specific items like digital content, pre-owned items, and hardware have different return periods.
  • Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
  • Items should be returned in new, unused condition with all original packaging and accessories.
  • Customers can return items in-store or via mail, with instructions available on GameStop’s website for online purchases.
  • Special return conditions apply to items like customized orders and collector’s items.
  • GameStop provides options for refunds or exchanges, typically processed to the original form of payment.

SuperMoney may receive compensation from some or all of the companies featured, and the order of results are influenced by advertising bids, with exception for mortgage and home lending related products. Learn more

Loading results ...

Share this post:

You might also like