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DSW Return Policy 2024: Easy Guide to Returns and Exchanges

Last updated 07/03/2024 by

Bamigbola Paul

Edited by

Fact checked by

The DSW return policy offers flexibility and convenience, allowing customers to return or exchange items within 90 days of purchase. Specific return conditions apply to items like worn shoes and final sale products. Understanding DSW’s return policy helps ensure a smooth return experience, whether you shop in-store or online.

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What is DSW’s return policy?

DSW, a leading footwear retailer, provides a customer-friendly return policy aimed at ensuring satisfaction. Most items can be returned within 90 days of purchase, provided they are in new, unused condition. This article will delve into the specifics of DSW’s return policy, highlighting key points, exceptions, and tips for an easy return process.

Understanding DSW’s return policy

DSW’s return policy is straightforward, offering a 90-day window for most returns and exchanges. Items can be returned either in-store or online, giving customers flexibility. This section will explore the general guidelines and procedures for returning items to DSW.

How to return an item to DSW

Returning an item to DSW can be hassle-free if you follow the correct steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Ensure your item is within the 90-day return window. Certain items may have different return conditions, so it’s essential to verify these details.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, tags, and accessories. Worn items or those without original packaging may not be eligible for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on DSW’s website and print the return shipping label.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store returns, the staff will guide you through the process.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take 7-10 business days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Worn items

Items that have been worn are generally not eligible for return. It is important to try on footwear at home on a clean surface to ensure they remain in new condition if a return is necessary.

Final sale items

Final sale items cannot be returned or exchanged. These items are typically marked as final sale at the time of purchase.

Gift cards

Gift cards are non-refundable and cannot be exchanged for cash unless required by law. However, they can be used for future purchases at DSW.

Customized items

Customized or personalized items may not be eligible for return. It’s advisable to confirm the return policy for these items before completing the purchase.

Pro tips

Following these tips can help ensure a hassle-free return process at DSW:
  • Always keep your receipt or proof of purchase handy.
  • Inspect items upon delivery to ensure they are in good condition.
  • Initiate returns for online purchases through DSW’s website to get a return shipping label.
  • For large items like major appliances, contact DSW customer service for assistance with returns.


DSW’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a pair of shoes or a handbag, having the necessary documentation and following the outlined procedures will help streamline the experience.

Frequently asked questions

Can I return an online purchase to any DSW store?

Yes, most items purchased online at are eligible for return at any DSW store location. Bring the item along with the packing slip or the digital receipt from your account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to DSW?

DSW offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard 90 days?

Yes, certain items like worn shoes and final sale items have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting DSW’s website.

How does DSW handle returns of items purchased with a gift card?

When returning an item purchased with a DSW gift card, the refund will generally be credited back to a DSW gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

  • DSW offers a 90-day return window for most items, providing ample time for customers to return purchases.
  • Specific items like worn shoes and final sale items have different return periods.
  • Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
  • Items should be returned in new, unused condition with all original packaging and accessories.
  • Customers can return items in-store or via mail, with instructions available on DSW’s website for online purchases.
  • Gift cards and customized items have special return conditions and may not be eligible for returns.
  • DSW provides options for refunds or exchanges, typically processed to the original form of payment.

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