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Last Updated: 04/18/2025

USAA Auto Insurance

in Car Insurance from USAA Federal Savings Bank

Last Updated: 04/18/2025

USAA Federal Savings Bank logo
Mostly recommended24 total votes
14 users recommend
3 users are unsure
7 users don't recommend

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Community Rating

Mostly recommended

Financial Strength Rating

A+(Verified 04/18/2025)

Number of Reviews

24

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USAA Auto Insurance Review

USAA Federal Savings Bank is a car insurance carrier based in Phoenix, AZ. The insurance company was founded in 1922 and offers car insurance in 50 states (and Washington, DC).
If you're considering whether USAA auto insurance is a good option for you, read on.

USAA auto insurance Pros & Cons

USAA auto insurance FAQ

What types of car insurance coverage options does USAA auto insurance offer?

Although we often talk about car insurance in the singular, it really includes several types of coverage options.

USAA auto insurance customers can also add the following riders or endorsements to their insurance policies:

  • Accident Forgiveness: USAA Federal Savings Bank offers accident forgiveness, which excuses your first accident. This means no insurance rate increase, even if it's your fault.
  • Transportation Network Company or ride-sharing coverage: Standard car insurance policies don't provide coverage the moment you log into a TNC or a ridesharing app like Uber or Lyft. This endorsement covers this gap.
  • Modified Vehicle Insurance: This coverage, also known as customized parts and equipment coverage, can help repair or replace alterations and upgrades you make to your vehicle. Notice that most car insurance policies will only cover original equipment so you may want to consider this policy if you've invested a lot of money on aftermarket parts and upgrades.
  • Rental Car Coverage: Rental car coverage, also known as rental car reimbursement, pays for the cost of a car rental if you can't drive your vehicle because of a covered loss, such as a car accident, theft, or vandalism.
  • Non-Owner Liability Coverage: This policy is designed for people who drive a vehicle they don't own. It is also used by businesses who want to provide coverage for their employees when they use their personal vehicles for work. In some cases this endorsement will also cover rental vehicles.
  • Loan / Lease / GAP Coverage: GAP coverage covers the difference between what you owe on your vehicle and its current cash value in the event of a total loss.
  • Emergency Roadside Service: Coverage varies by carrier but it typically includes jump starts for dead batteries, labor to change a flat tire, towing, and lockout services.
  • Transport Trailer Coverage: This covers non-motorized trailers towed by a vehicle. If they are damaged or cause damages in an accident this policy will cover the costs.
  • Mechanical Breakdown Coverage: If your vehicle is protected by mechanical breakdown insurance the costs of repairs (not including maintenance or normal wear and tear) are covered by your policy. However, you will need to obtain authorization from your insurance company first.

Does USAA auto insurance have roadside assistance?

Emergency Roadside Service available. Yes, USAA Federal Savings Bank offers roadside assistance to policyholders. Coverage varies by carrier but it typically includes jump starts for dead batteries, labor to change a flat tire, towing, and lockout services.

Does USAA auto insurance offer ridesharing insurance?

Ridesharing coverage available. : Yes, USAA auto insurance offers ridesharing insurance to policyholders as a rider or endorsement. Standard car insurance policies don't provide coverage the moment you log into a TNC or a ridesharing app like Uber or Lyft.

What benefits does USAA auto insurance offer?

USAA auto insurance offers the following benefits to its customers:
  • Local Agents: Perfect for people who prefer the personal touch of a local insurance agent.
  • Free Policy Cancellation: No cancellation fees for ending your policy early.
  • Digital Claims Reporting: Never fax or mail a document again.
  • Mechanical / Auto Body Repair Network: Enjoy the competitive prices and peace of mind of having access to a network of service and repair shops.

What insurance discounts does USAA auto insurance offer?

When you ask for an insurance quote with USAA auto insurance, make sure you ask for all the insurance discounts you qualify for. These are the insurance discounts currently available that are specific to car insurance.
  • Anti-Lock Brake System: ABS technology reduces uncontrolled skids and insurance premiums. Most cars have them but it's an insurance discount people often forget to ask for.
  • Daytime Running Lights: This is an insurance discount you may not have heard of but it is becoming more commonplace. Daytime running lights make you more visible and to drivers and pedestrians, which reduces accidents.
  • Internal Safety Features: USAA auto insurance offers additional savings if you have seatbelts, airbags, and similar safety features. Ask what other safety features on your car will trigger an inurance discount.
  • Low Annual Mileage: If you don't put many miles on your car (typically under 15,000 miles a year) you may qualify for an insurance discount.
  • New Vehicle: If you buy a current year or previous year model, you will qualify for an insurance discount on your premium.
  • Telematics Device (Usage-Based Insurance): You can qualify for an insurance discount if you agree to install a sensor that records your driving habits.
Want more insurance discounts? Check the insurance discounts tab for a full list of general policy insurance discounts you can qualify for with USAA auto insurance.

How does USAA Federal Savings Bank calculate insurance rates?

Car insurance companies guard their risk-assessment algorithms as a trade secret, and USAA Federal Savings Bank is no exception. However, you can be confident that USAA auto insurance will take into consideration your driving record, age, gender, marital status, and address.
Other factors it will take into consideration are your vehicle (make and model), insurance history, and how you use your car.

Does USAA auto insurance use your credit score?

It is safe to assume that, when legal, a car insurance company will use your credit score as a rating factor. There are two exceptions.
  1. If you live in California, Hawaii, or Massachusetts, a car insurance company is not allowed to use your credit report as a rating factor.
  2. There are also a handful of car insurance companies that base their insurance rates exclusively on telematic data. These companies collect information on your driving behavior and use it to determine the risk you pose as a driver.

How can I get a USAA auto insurance insurance quote

  • Visit the USAA Federal Savings Bank website.
  • Fill out the insurance online quote application form. You will typically need to provide personal information, such as your name, vehicle, driver's license, and address.
  • Check the information is accurate and submit your application.

SuperMoney Disclosure: SuperMoney.com is an independent, advertising-supported service. The owner of this website may be compensated in exchange for featured placement of certain sponsored products and services, or your clicking on links posted on this website. Read more...

Editorial Disclaimer: Editorial and user-generated content on this page is not provided or commissioned by the issuer. Opinions expressed here are the author's alone and have not been approved or otherwise endorsed by any financial institution, including those that are advertising partners.

USAA Federal Savings Bank logo

Message from USAA auto insurance

From an auto claim to roadside assistance, we're with you before, during and after you file a claim. Get a flexible payment plan to fit your pay schedule at no additional cost. Plus, you may qualify to pay nothing to start your policy. Manage your policy, get car insurance quotes, request auto ID cards and more — online or from a mobile device. Get comprehensive and collision coverage, which will help pay for damages when your car's involved in an incident. Get liability coverage, which is required by most states, to protect you financially if you're at fault in an accident. Get coverage like personal injury protection or uninsured and underinsured protection to fit your driving needs.

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Message from our editor

What We Love About USAA Auto Insurance

One of the top things about USAA and their auto insurance is their experience in the field. The company has been around for nearly 100 years, and it serves customers in all states. It’s free to become a USAA member, and it comes with perks like free checking and savings accounts, free rewards debit cards, free checks, and free overdraft protection.
USAA auto insurance has various discounts, an accident forgiveness feature, and competitive terms and rates. Discounts are available for safe drivers, families, good students, and others. The company is also known for its great customer service and willingness to go the extra mile for customers.

What Could USAA Do Better?

Unfortunately, not everyone will qualify for auto insurance through USAA. It’s exclusive to members of the military and their family members. Other individuals will need to choose a different company. USAA also has some complaints regarding slow processing times and a tedious claims process. Finally, the roadside assistance program through USAA has many limitations that won’t apply to other auto insurance providers.

USAA Backstory

USAA has been offering banking and financial services to U.S. military personnel since 1922, when the company sold its very first auto policy. Becoming eligible for insurance from USAA requires being in or being related to someone in the United States military. The company is always working to innovate its product and service offerings, and many items that come at a premium price with other providers are free when using USAA.

The Verdict

Anyone who is a part of the military or married to someone who is will often find that USAA offers one of the best choices of auto insurance. It offers a variety of features, products, and discounts. However, some customers have had issues with limited roadside assistance and a slow claims process, which makes it important to shop around and consider all your options.
Many companies offer auto insurance, so shopping around and getting quotes is a good idea. Click here to look at ratings and reviews for many of the insurance providers available.

Contact

Headquarters

1 Norterra Dr
Phoenix, AZ 85085
(800) 531-8722
Visit Site

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SuperMoney Net Recommendation Score

SuperMoney users mostly recommend this product, giving it a user recommendation score of +29, or 3.6 on a 5-point rating scale.

+29

-1000+100
No one recommends
Everyone recommends
The recommendation score reflects customer satisfaction with a provider. A score of +100 means every customer recommends the provider, while -100 means none of them do. These scores are based entirely on community member votes and are not influenced by partner compensation. SuperMoney removes fake reviews when detected.

USAA Auto Insurance Community Reviews

Would you recommend USAA Auto Insurance to your friends?

HB

Holly B.

May 31, 2023

May or may not recommend

This is the most incompetent insurance company I’ve ever dealt with. My car was hit by one of their members and is still not fixed nearly 3 months later. Their excuse is that they don’t have their members statement. If they’re handling getting their members statement like they did mine then I’m not surprised. They made ZERO effort to get my statement, didn’t reach out once. The only reason they ...Show More

SW

Sophie W.

Jan 11, 2022

May or may not recommend

USAA has great customer service and (at least for us) was a great deal. They have an app that tracks your driving and can help you qualify for discounts on your auto insurance.

TH

Trey H.

Nov 9, 2021

May or may not recommend

USAA is a good automotive insurance company and will give you the most bang for your buck. Although all insurance companies are somewhat sleazy and will oftentimes try to swindle their customers out of a deal, USAA is far less cutthroat than most when it comes to reimbursing their clients.

EO

Evan O.

Feb 27, 2021

May or may not recommend

I've been a loyal USAA customer for 11 years and have used a variety of their products and services. I've had auto insurance with USAA during this entire time period. Their excellent online services including mobile apps made it easy to make changes to my plan on the fly. I've even been able to add a vehicle to my account via the mobile app while in the DMV! Additionally, when ...Show More

ST

Samuel T.

Jan 14, 2021

May or may not recommend

I have never for once trusted any insurance company before. Most of the time I believe these brands are only interested to feed on us. However, I was forced to register with USAA Auto Insurance. Few months later I had an auto accident on my way to Philadelphia. I was happy this insurance company came around and help me fix my damages. I strongly recommend.

SG

Sue G.

Jan 6, 2021

May or may not recommend

I am a long time USAA customer for auto insurance. Whether I would recommend USAA auto insurance depends on where you live. Regardless, the insurance rates are going to be competitive, and likely the most economical. When we lived in a military area with USAA branches and dedicated locations for claims, we could not have been happier. The claims process was fast and convenient. Now, we live in West Virginia. ...Show More

RO

Ronke O.

Dec 10, 2020

May or may not recommend

What I have enjoyed with USAA is the rental car coverage and ridesharing coverage. The ridesharing coverage has saved me from a lot of trouble on several occasion. Also, this is the company my parents used and I think their parents too and they had no issues with them. Hence, highly recommended!

Mady H. avatar image

Mady H.

Dec 10, 2020

May or may not recommend

I'm such a huge fan of USAA, and have been with them since I started driving ten years ago. I've had two minor accidents, and both have been handled diligently and with compassion. They make a stressful situation so much easier, and I would highly recommend their services to anyone looking for top tier auto insurance. Thank you, USAA!

LW

Lb W.

Nov 28, 2020

May or may not recommend

You'll probably never be able to find a company who will offer the same low monthly payments and provides the same level of customer service. I've been a USAA member for the last 25 years and I still use them to insure both of the vehicles I currently own. Thankfully, I only had to use the services once, however, it was a seamless experience, even when the other driver didn't ...Show More

MR

Madison R.

Nov 6, 2020

May or may not recommend

I've had USAA, at different times throughout my life, and have had it for 7 or 8 years straight now.  For me, USAA is a great insurance company for members of the military community, I was offered a very affordable premiums and generous discounts. USAA has an outstanding customer service representative that handle any issue you have with perfectly and as professionals.

TT

Ted T.

Nov 5, 2020

May or may not recommend

I have had USAA auto insurance since 1995 and have nothing but high praise for their representatives. They were with me every step of the way when I was involved in an accident. They took care of getting my car towed to the shop of my choice. They set up rental car so all I had to was go and pick up the car. They kept me completely informed of ...Show More

SA

Samuel A.

Oct 15, 2020

May or may not recommend

I love USAA Auto Insurance so much I convinced all my family members to use this insurance company. They have been of great service to me for a long time now. The best part about them is the ease of making a change to coverage online. The customer service is not so bad, and overall, I think it is worth it.

KH

Katherine H.

Oct 5, 2020

May or may not recommend

I have been a USAA member for fifteen years and have never used another company for auto insurance. We haven't been in many automobile accidents *knock on wood*, but every time their immediate concrern is for the well-being of myself and my family. I've heard horror stories from friends and family, fighting with insurance companies to cover damages and losses, but USAA has never given me the run around. The ...Show More

SR

Suladys R.

Sep 10, 2020

May or may not recommend

I’ve had auto insurance and renter’s insurance with USAA. The premiums they offer are definitely great. While I do think in certain ways, they are pricier than other insurance companies, they did still offer great deals, and I remained a customer for a very long time because of it. Their customer service was also on par, they always made sure that I was getting exactly what I needed, and they ...Show More

SR

Shane R.

Aug 31, 2020

May or may not recommend

USAA Auto Insurance has been a cut above the rest. At first, when I was looking for ways to cut bills, it was apparent to me that no one was going to be able to beat USAA's prices. But, more than that, their customer service has been top-notch, working with me every step of the way when dealing with a car accident or a rock chip. Both examples had USAA ...Show More

PW

Pamela W.

Aug 29, 2020

May or may not recommend

I regularly compare USAA to other insurance providers. Every year for 15 years, they have beat our the competition when the coverage is the same. They have always provided excellent t customer service. We’ve made claims for vehicle break-ins, accidents, and hurricane damage and every time they have been quick, prompt and delivered the service we requested . I love their roadside assistance feature. I have ...Show More

SA

Steve A.

Apr 25, 2020

May or may not recommend

USAA will increase your premium every six months and ridiculously way high even with a clean driving record and no claim. Slow claim process if you do. It took them a year to get my car back on the road again. They took a chunk of our pay out from our share in court proceed. I recommend to shop around every six months or year. Loyalty doesn’t mean crap with ...Show More

RL

Russell L.

Jan 23, 2020

May or may not recommend

Note: All the great advertisements about USAA involve claims with another party at fault or against Mother Nature (which cannot be denied). I have been a USAA Member for over 45 years insuring multiple autos, two houses, and high-valued personal property. I remain a customer solely because of the "loyalty" and "senior" reimbursements. HOWEVER, regarding a recent claim by my son, I now view them as ...Show More

Rose M. avatar image

Rose M.

Jun 2, 2019

May or may not recommend

They raised my insurance saying I went over the miles on 12 months had to send then millage on my truck and show state sticker showing millage, then I had an accident had first time forgiveness, them more double my insurance they said it wasn't because of the accident that my state had increased in insurance, even with the accident I found a less expensive company .

Jason G. avatar image

Jason G.

Dec 31, 2015

May or may not recommend

Being on social security benefits, I don't have much flexibility when it comes to my monthly finances. I've had tons of different insurance companies in the past, but they always end up increasing my premium.

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